Sherweb scorecard

Company Overview

Sherweb is a BPO company. They specialize in Sales & Marketing, Technical Support.

Partner platform\\ \\ Your control panel for billing, provisioning and more Self-Service Portal\\ \\ Your clients’ storefront for managing licenses, users and subscriptions Integrations\\ \\ See how we connect to your existing systems to simplify your workflow Learn more about our platform\\ \\ Create branded client experiences with the Self-Service Portal\\ \\ Read our blog to discover how to elevate your brand and deliver a seamless experience that feels like a natural extension of your business. Company overview Meet the team Blog Events & Learnings News Careers Legal Contact us

Executive summary

Brand Profile: Voice: partner-focused. Voice: growth-oriented. Voice: supportive. Voice: solution-oriented. Tagline: More than a cloud distributor. Imagery Style: B2B cloud/partner-services branding with emphasis on business growth and enablement. Client Value Proposition: Summary: Sherweb presents value through simplifying technology operations, helping partners expand services, and reducing operational burden with support, enablement, and cloud marketplace offerings.. Value Points: Title: Simplify operations. Value Points: Description: Sherweb says it helps partners choose the right products and optimize day-to-day operations.. Value Points: Title: Grow partner business. Value Points: Description: The company emphasizes tools and services intended to help partners scale and support their customers.. Value Points: Title: Offload technical work. Value Points: Description: Public materials reference tech support, cybersecurity-related services, and migration support to reduce partner operational load.. Company Overview: Tagline: More than a cloud distributor. Highlights: Founded by Peter and Matthew Cassar. Highlights: Privately owned company headquartered in Sherbrooke, Quebec, Canada. Highlights: Positions itself as a global cloud marketplace for technology providers. Highlights: Public site emphasizes partner enablement, support, and cloud services. Description: Sherweb is a cloud services provider and global cloud marketplace for technology providers, with a stated mission to help partners simplify technology, grow their business, and support their customers.. Competitive Differentiators: Differentiators: Title: Partner-first cloud marketplace. Differentiators: Description: Sherweb states its mission is to be a trusted global cloud marketplace for technology providers serving SMBs.. Differentiators: Title: Wide support and enablement layer. Differentiators: Description: Public materials emphasize white-label helpdesk, NOC services, technical and sales training, and 24/7 partner support.. Differentiators: Title: Strong partner satisfaction messaging. Differentiators: Description: The homepage cites 85%

Strengths

• Brand Profile: Voice: partner-focused. Voice: growth-oriented. Voice: supportive. Voice: solution-oriented. Tagline: More than a cloud distributor. Imagery Style: B2B cloud/partner-services branding with emphasis on business growth and enablement. (public_web; observed 2026-08-26)
• Client Portfolio: Total Clients Claimed: 40000. Industry Concentration: Cloud services / MSP channel. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Sherweb presents value through simplifying technology operations, helping partners expand services, and reducing operational burden with support, enablement, and cloud marketplace offerings.. Value Points: Title: Simplify operations. Value Points: Description: Sherweb says it helps partners choose the right products and optimize day-to-day operations.. Value Points: Title: Grow partner business. Value Points: Description: The company emphasizes tools and services intended to help partners scale and support their customers.. Value Points: Title: Offload technical work. Value. (public_web; observed 2025-02-27)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Sherweb's structured service taxonomy includes Sales & Marketing, Technical Support. Client Portfolio: Total Clients Claimed: 40000. Industry Concentration: Cloud services / MSP channel. Competitive Landscape: Competitors: Name: direct cloud distributors. Competitors: Relationship: direct. Competitors: Name: MSP support/service providers. Competitors: Relationship: adjacent. Competitors: Name: cloud marketplaces. Competitors: Relationship: alternative. Positioning: Cloud distributor and MSP enablement partner with bundled marketplace solutions and white-label services.. Market Signals: Serves MSP partners rather than end customers. Market Signals: Emphasis on partner growth, training, marketing, and technical support. Market Signals: Multi-country support footprint. Differentiators: Marketplace of in-demand solutions and bundles. Differentiators: White-label partner services including helpdesk, security and monitoring, IT service management, and NOC services. Differentiators: Centralized partner portal with billing/provisioning integration. Differentiators: Claims of 20+ years of experience, 195+ certifications, and every Solutions Partner designation. Key Firmographics: Founded Year: 1998. Revenue Display: Not publicly verified in current sources. Sectors Display: Cloud services. Sectors Display: Technology providers. Sectors Display: SMB partner ecosystem. Headquarters Display: 95 Jacques-Cartier Blvd S., Suite 400, Sherbrooke, Quebec, Canada J1J 2Z3. Employee Count Display: Not publicly verified in current sources. Ownership Type Display: Privately owned. Leadership & Executives: Executives: Bio: Publicly identified as co-founder and co-CEO on Sherweb’s team page.. Executives: Name: Peter Cassar. Executives: Title: Co-Founder & Co-CEO. Executives: Bio: Publicly identified as co-founder and co-CEO on Sherweb’s team page.. Executives: Name: Matthew Cassar. Executives: Title: Co-Founder & Co-CEO. Executives: Bio: Joined Sherweb in 2021 and is responsible for organizational strategy, operational optimization, and transformation strategies.. Executives: Name: Alain. Executives: Title: Chief Operating Officer. Executives: Bio: Public team page states he previously served as VP of Product Development and now leads marketing.. Executives: Name: Marc-André. Executives: Title: Vice President, Marketing. Executives: Bio: Joined Sherweb in 2023 and oversees the company’s marketplace

Geography

Delivery Center Details: Centers: City: Sherbrooke. Centers: Country: Canada. Centers: City: Dublin. Centers: Country: Ireland. Centers: City: Newark. Centers: Country: United States. Executive Summary: Summary: Sherweb is a privately owned cloud services and marketplace provider focused on technology partners serving SMBs. Public materials emphasize partner support, cloud services, and operational enablement rather than direct end-customer BPO delivery.. Financial Health: Overall Health: unknown. Pricing & Engagement: Models: Name: Partner-based engagement. Models: Best For: Technology providers and SMB-serving partners. Models: Description: Sherweb appears to work through technology partners and resellers rather than a publicly posted direct-to-buy pricing model.. Models: Name: Support-and-services enabled subscription model. Models: Best For: Partners managing cloud subscriptions and services. Models: Description: Public pages reference licenses, users, subscriptions, support, and management portals, but no public price points were verified.. Summary: No public pricing sheet or standard rate card was verified in the available sources. The public site indicates a partner/distributor engagement model with sales, support, and services delivered through the cloud marketplace and partner program.. Recent News: Articles: Date: 2025-07-23. Articles: Title: Sherweb's CEOs recognized as Channel Disrupters on CRN Top 100 Executives list. Articles: Source: Sherweb newsroom. Articles: Summary: Sherweb said its co-founders and co-CEOs were named to CRN’s 2025 Top 100 Executives list in the Disrupters category.. Articles: Date: 2013-01-30. Articles: Title: Sherweb newsroom page. Articles: Source: Sherweb newsroom. Articles: Summary: Sherweb’s newsroom is the public hub for company announcements and updates.. Reputation & Reviews: Summary: Public review sources show mixed employee sentiment and moderate ratings, but these are platform-generated and should be treated as third-party signals

Methodology

Sherweb's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support

Contact

Website: https://www.sherweb.com/

Frequently Asked Questions

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