Shift Task scorecard

Company Overview

Shift Task is a BPO company, founded in 2019, with approximately 1-49 employees. They specialize in Customer Support.

Executive summary

Brand Profile: Voice: professional. Voice: solutions-oriented. Voice: experience-driven. Imagery Style: Corporate service-provider branding with contact-center and technology cues. Client Value Proposition: Summary: Shiftask International publicly frames itself as a solutions provider for outsourcing and technology support, with a broad service mix that can cover customer interaction, process work, and software development.. Value Points: Title: Broader service coverage. Value Points: Description: The public portfolio spans operational support and technology services, reducing the need for separate vendors for each function.. Value Points: Title: Customer interaction support. Value Points: Description: The company highlights inbound/outbound calling and email/chat support, which are core BPO client needs.. Value Points: Title: Process and data handling. Value Points: Description: Public materials cite data conversion, processing, and management capabilities.. Company Overview: Highlights: Website and contact details are publicly listed on shiftask.net.. Highlights: The company presents itself as an outsourcing services provider with BPO-adjacent offerings.. Highlights: Public contact details include a Mumbai office and a phone/email point of contact.. Description: Shiftask International appears to be a Mumbai-based outsourcing services provider associated with BPO, KPO, LPO, call center, web development, and broader customer interaction services.. Competitive Differentiators: Differentiators: Title: Multi-service outsourcing portfolio. Differentiators: Description: Public materials position the company across BPO, KPO, LPO, call center, and software/web development services.. Differentiators: Title: Mumbai commercial hub presence. Differentiators: Description: The company is publicly associated with Malad (West), Mumbai, which is presented as part of its operating base.. Differentiators: Title: End-to-end service positioning. Differentiators: Description: Public descriptions emphasize integrated voice, data, facsimile, image, and video channels and an end-to-end solutions framing.. Employee & Client

Strengths

• Brand Profile: Voice: professional. Voice: solutions-oriented. Voice: experience-driven. Imagery Style: Corporate service-provider branding with contact-center and technology cues. (public_web; observed 2025-11-03)
• Client Value Proposition: Summary: Shiftask International publicly frames itself as a solutions provider for outsourcing and technology support, with a broad service mix that can cover customer interaction, process work, and software development.. Value Points: Title: Broader service coverage. Value Points: Description: The public portfolio spans operational support and technology services, reducing the need for separate vendors for each function.. Value Points: Title: Customer interaction support. Value Points: Description: The company highlights inbound/outbound calling and email/chat support, which. (public_web; observed 2026-08-26)
• Company Overview: Highlights: Website and contact details are publicly listed on shiftask.net.. Highlights: The company presents itself as an outsourcing services provider with BPO-adjacent offerings.. Highlights: Public contact details include a Mumbai office and a phone/email point of contact.. Description: Shiftask International appears to be a Mumbai-based outsourcing services provider associated with BPO, KPO, LPO, call center, web development, and broader customer interaction services.. (public_web; observed 2025-04-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-11-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 45

• egs: 38.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Shift Task's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: The public listing describes ShiftTask International as a BPO/KPO and customer interaction provider, placing it in a broad outsourcing provider set.. Competitors: Relationship: alternative. Positioning: Outsourcing and digital services provider combining BPO, KPO, LPO, software development, web development, and customer interaction services.. Market Signals: Public web presence emphasizes multi-service outsourcing rather than a narrow vertical specialization.. Market Signals: The company presents itself as operating from Malad, Mumbai, a major commercial hub.. Differentiators: Broad service mix across BPO, KPO, LPO, merchant services, software development, and web development.. Differentiators: Publicly stated integration of voice, data, facsimile, image, and video channels at the agent desktop.. Key Firmographics: Sectors Display: Outsourcing. Sectors Display: BPO. Sectors Display: KPO. Sectors Display: LPO. Sectors Display: Call center services. Sectors Display: Web/software development. Headquarters Display: Malad (West), Mumbai, India. Services & Offerings: Categories: Name: Business process outsourcing. Categories: Services: Inbound and outbound voice calls. Categories: Services: Email and chat support. Categories: Services: Data conversion. Categories: Services: Data processing. Categories: Services: Data management. Categories: Name: Knowledge/process/legal outsourcing. Categories: Services: Knowledge Process Outsourcing (KPO). Categories: Services: Legal Process Outsourcing (LPO). Categories: Name: Customer interaction services. Categories: Services: Customer interaction support. Categories: Services: International call center services. Categories: Name: Technology services. Categories: Services: Web development. Categories: Services: Software application development. Categories: Name: Merchant services. Categories: Services: Merchant service support. Executive Summary: Summary: Shiftask International is publicly described as an India-based outsourcing services provider with offerings spanning BPO, KPO, LPO, international call center, customer interaction services, and software/web development.. Delivery Center Details: Centers: City: Malad, Mumbai. Centers: Model: contact center and development facilities. Centers: Country: India. Financial Health: Overall Health: unknown.

Geography

Countries listed in the structured record include -.

Methodology

Shift Task's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 8 distinct source URLs and retained 11 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://help.shiftsmart.com/

Email: hr@shiftask.net

Phone: 91 7710944135

LinkedIn: https://www.linkedin.com/company/shiftask-international/

Frequently Asked Questions

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