Sophi scorecard

Company Overview

Sophi is a BPO company, founded in 2008, with approximately 100-249 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support, Recruitment, Back Office.

The company began as a student travel agency that offered enrollment verification services to StudentUniverse.com. However, over a decade, it has expanded its network and included other types of bespoke BPO services such as telemarketing, business branding, and data recording. Though its annual revenue and net worth are unknown, it has a team of 51 to 200 employees located across Asia, Europe, and America.

Executive summary

Brand Profile: Voice: startup-focused. Voice: outsourcing-oriented. Voice: informal. Voice: service-led. Client Value Proposition: Summary: Public materials position SOPHI as an outsourcing partner that helps startups access customer support and operational capacity at lower and more flexible cost than larger call centers.[1][6]. Value Points: Title: Cost sensitivity. Value Points: Description: Third-party directory text states rates are lower than bigger call centers and can flex with demand.. Value Points: Title: Startup fit. Value Points: Description: Public descriptions explicitly reference startups in the US and Europe as target clients.. Value Points: Title: Operational breadth. Value Points: Description: Services extend from customer care into lead generation and back-office support.. Company Overview: Highlights: BPO/contact center focused on startups. Highlights: Customer service via phone, chat, and email. Highlights: Back-office and lead generation support. Highlights: Public directories describe operations tied to the Philippines. Description: SOPHI is described in public directories as a BPO/contact center company serving startups, with customer support and back-office outsourcing offerings for clients in the US and Europe. Public listings also indicate the company has been associated with a Philippines-based operation and was founded in 2008.[6][9]. Competitive Differentiators: Differentiators: Title: Startup-oriented outsourcing. Differentiators: Description: Public descriptions emphasize support for startups seeking outsourced customer service and back-office help.. Differentiators: Title: Multichannel coverage. Differentiators: Description: The company publicly advertises phone, chat, and email support, which broadens coverage across customer touchpoints.. Differentiators: Title: Flexible pricing positioning. Differentiators: Description: Third-party descriptions say the company offers flexible rates and claims lower cost versus larger call centers.. Differentiators: Title: Broader support scope. Differentiators: Description: Public listings extend beyond support into

Strengths

• Brand Profile: Voice: startup-focused. Voice: outsourcing-oriented. Voice: informal. Voice: service-led. (public_web; observed 2025-03-15)
• Client Value Proposition: Summary: Public materials position SOPHI as an outsourcing partner that helps startups access customer support and operational capacity at lower and more flexible cost than larger call centers.[1][6]. Value Points: Title: Cost sensitivity. Value Points: Description: Third-party directory text states rates are lower than bigger call centers and can flex with demand.. Value Points: Title: Startup fit. Value Points: Description: Public descriptions explicitly reference startups in the US and Europe as target clients.. Value Points:. (public_web; observed 2026-08-26)
• Company Overview: Highlights: BPO/contact center focused on startups. Highlights: Customer service via phone, chat, and email. Highlights: Back-office and lead generation support. Highlights: Public directories describe operations tied to the Philippines. Description: SOPHI is described in public directories as a BPO/contact center company serving startups, with customer support and back-office outsourcing offerings for clients in the US and Europe. Public listings also indicate the company has been associated with a Philippines-based operation and was founded in 2008.[6][9]. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-15)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-10-10)

Firmographics

GB100 score

Overall score: 46

• egs: 43.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Sophi's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support, Recruitment, Back Office. Competitive Landscape: Competitors: Name: General BPO providers. Competitors: Evidence: Public descriptions characterize Sophi as a call center / BPO serving startups with customer service, lead generation, and backend support.. Competitors: Relationship: direct. Competitors: Name: Other startup-focused outsourcing firms. Competitors: Evidence: The company is described publicly as serving startups and offering flexible outsourcing solutions.. Competitors: Relationship: adjacent. Positioning: Startup-focused BPO / outsourcing provider offering back-office and customer support services.. Market Signals: Positioned in the BPO/call center segment. Market Signals: Publicly associated with Philippines-based delivery and UK sales presence. Differentiators: Publicly described as startup-oriented. Differentiators: Offers flexible rates based on demand. Differentiators: Claims customer service via phone, chat, and email. Hiring & Workforce Signals: Open Positions: Title: Customer Service Agent. Open Positions: Location: Cebu City. Open Positions: Seniority: entry. Open Positions: Department: Operations. Workforce Signals: Notes: A public job posting for Customer Service Agent was indexed in 2025. Another LinkedIn post indicated hiring for a Client Success Associate in 2022.. Workforce Signals: Public Jobs Found: true. Key Firmographics: Founded Year: 2008. Revenue Display: $13.8 Million (third-party directory estimate; not company-reported). Sectors Display: Business Process Outsourcing. Sectors Display: Call Center. Sectors Display: Customer Service. Sectors Display: Back Office Support. Headquarters Display: Public directories associate SOPHI with Dumaguete, Philippines, and also list a London address in one directory entry.[1][6]. Ownership Type Display: Privately held. Leadership & Executives: Executives: Bio: Public professional profile identifies Chloe F as President and CEO of SOPHI and references a free 30-day trial for outsourcing services.. Executives: Name: Chloe F. Executives: Title: President & Chief Executive Officer. Pricing & Engagement: Models: Name: Flexible-rate outsourcing. Models: Best For: Startups with variable volume needs. Models: Description: Directory text says rates are flexible

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Dumaguete City. Centers: Model: BPO / outsourcing office. Centers: Country: Philippines. Centers: Timezone: Asia/Manila. Centers: City: Newark. Centers: Model: HQ / listed corporate location. Centers: Country: United States. Centers: Timezone: America/New_York. Centers: City: London. Centers: Model: sales office. Centers: Country: United Kingdom. Centers: Timezone: Europe/London. Centers: City: Douglas. Centers: Model: sales office. Centers: Country: Isle of Man. Centers: Timezone: Europe/London. Executive Summary: Summary: SOPHI appears to be a small BPO/contact center provider oriented toward startup clients, with public descriptions emphasizing multichannel customer support, back-office services, and flexible pricing. Public sources also note an AI/conversational-commerce company using the same name, so care is needed to distinguish the BPO company from unrelated entities.[1][6]. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2023-08-15. Articles: Title: Mather and Sophi acquisition announcement. Articles: Source: Mather Economics. Articles: Summary: Mather announced it acquired a different company named Sophi Inc., an AI-powered publisher optimization platform; this appears unrelated to the BPO provider and should not be conflated with it.. Reputation & Reviews: Summary: No verified third-party review scores, ratings, or formal credential listings were found in the gathered public sources.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Phone support. Categories: Services: Chat support. Categories: Services: Email support. Categories: Name: Back-office support. Categories: Services: Administrative back-office processing. Categories: Services: Operational support. Categories: Name: Growth support. Categories: Services: Lead generation. Categories: Name: Digital support. Categories: Services: Social media management. Categories: Services: Marketing. Categories: Services: Digital design. Categories: Services: Content creation. Categories:

Methodology

Sophi's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support
• Recruitment
• Back Office

Contact

Website: https://www.sophi-inc.com

Email: info@sophi-inc.com.ph

Phone: 44 (0) 20 719 38283

LinkedIn: https://www.linkedin.com/company/sophioutsourcing/

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes