Specialty Answering Service scorecard

Company Overview

Specialty Answering Service is a BPO company, founded in 1985, with approximately 50-99 employees. They specialize in Chat Support, Sales & Marketing, Email Support, Customer Support. They serve the E-commerce & Retail industries.

They service thousands of clients around the world, with agents providing solutions in multiple languages. Specialty Answering solutions trains its agents twice as long as the industry standard. In addition to phone support, they offer email, live chat, and social media support. All plans come with both local and toll-free numbers. Ever since Specialty Answering Service started as a small answering service called Specialty in 1985, they have provided professional solutions to satisfied clients and made a name for themselves in the industry. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: personalized. Voice: professional. Voice: customer-focused. Voice: service-oriented. Tagline: SAS is a live telephone answering service that combines business communications with virtual receptionists to serve customers 24 hours a day.. Client Value Proposition: Summary: SAS offers businesses a way to outsource live phone coverage and customer communication with customized handling, 24/7 availability, and scalable minute-based plans.. Value Points: Title: 24/7 customer coverage. Value Points: Description: Helps clients answer calls around the clock without maintaining in-house coverage.. Value Points: Title: Custom call handling. Value Points: Description: Uses tailored scripts and business-specific routing to match client workflows.. Value Points: Title: Scalable plans. Value Points: Description: Publishes tiered minute-based pricing that can fit different call volumes.. Value Points: Title: Operational simplicity. Value Points: Description: Includes features such as call recording, IVR, and sub accounts to support centralized call management.. Company Overview: Tagline: Call center service provider and live telephone answering service.. Highlights: 24/7 live answering service. Highlights: Virtual receptionist and call handling support. Highlights: Custom scripting and business-specific call flows. Description: Specialty Answering Service (SAS) is a live telephone answering and call center service provider that offers 24/7 virtual receptionist support and outsourced customer communication handling.. Competitive Differentiators: Differentiators: Title: 24/7 live support. Differentiators: Description: Positions its service around always-on answering and customer support availability.. Differentiators: Title: Custom scripting. Differentiators: Description: Emphasizes personalized call handling tailored to client needs.. Differentiators: Title: Feature-rich account setup. Differentiators: Description: Offers add-ons such as IVR, call recording, patching, sub accounts, and toll/local numbers.. Differentiators: Title: No hidden fees pricing message. Differentiators: Description: Public pricing page

Strengths

• Brand Profile: Voice: personalized. Voice: professional. Voice: customer-focused. Voice: service-oriented. Tagline: SAS is a live telephone answering service that combines business communications with virtual receptionists to serve customers 24 hours a day.. (public_web; observed 2026-08-24)
• Client Portfolio: Total Clients Claimed: 5000. (public_web; observed 2026-08-23)
• Client Value Proposition: Summary: SAS offers businesses a way to outsource live phone coverage and customer communication with customized handling, 24/7 availability, and scalable minute-based plans.. Value Points: Title: 24/7 customer coverage. Value Points: Description: Helps clients answer calls around the clock without maintaining in-house coverage.. Value Points: Title: Custom call handling. Value Points: Description: Uses tailored scripts and business-specific routing to match client workflows.. Value Points: Title: Scalable plans. Value Points: Description: Publishes tiered minute-based pricing that. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-03)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 45.1
• growth: 56.5
• reputation: 58.6
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 57.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Specialty Answering Service's structured service taxonomy includes Chat Support, Sales & Marketing, Email Support, Customer Support. Client Portfolio: Total Clients Claimed: 5000. Competitive Landscape: Competitors: Name: VoiceNation. Competitors: Evidence: Listed as a competitor by a public alternatives page for Specialty Answering Service.. Competitors: Relationship: direct. Competitors: Name: Ruby Receptionists. Competitors: Evidence: Listed as a competitor by a public alternatives page for Specialty Answering Service.. Competitors: Relationship: direct. Competitors: Name: Smith.ai Virtual Receptionists. Competitors: Evidence: Listed as a similar alternative in public competitor listings.. Competitors: Relationship: direct. Competitors: Name: AnswerConnect. Competitors: Evidence: Listed among public alternatives to Specialty Answering Service.. Competitors: Relationship: direct. Competitors: Name: SureCall Experts. Competitors: Evidence: Listed among public alternatives to Specialty Answering Service.. Competitors: Relationship: direct. Positioning: A 24/7 live answering service and call center provider focused on personalized scripting, call handling, and virtual receptionist support for businesses.. Market Signals: Public profiles describe SAS as a 24/7 provider with over 35 years of industry experience.. Market Signals: Public profiles state SAS serves 4,000+ to 4,500+ clients.. Market Signals: Public sources describe. Key Firmographics: Founded Year: 1985. Revenue Display: $7 million (ZoomInfo listing). Sectors Display: Telecommunications. Sectors Display: Call center services. Sectors Display: Business process outsourcing. Headquarters Display: King of Prussia, Pennsylvania, United States. Employee Count Display: 73 employees (ZoomInfo listing). Pricing & Engagement: Models: Name: Economy plan. Models: Best For: Low-volume answering needs. Models: Description: Listed at $44 per month plus $1.54 per minute.. Models: Name: Minute bundles. Models: Best For: Businesses with predictable call volumes. Models: Description: Published tiers include 100, 220, 500, 1,000, 2,500, 5,000, and 10,000 minute plans with decreasing per-minute rates as volume rises.. Models: Name: Add-on feature pricing. Models: Best For: Clients needing customized call handling. Models: Description: Optional features include sub accounts, IVR, and other communications add-ons

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: King of Prussia. Centers: Model: office. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Sales Representative. Open Positions: Location: King of Prussia, Pennsylvania. Open Positions: Seniority: Not Applicable. Open Positions: Department: Sales. Workforce Signals: Company Size: 11 to 50. Workforce Signals: Headquarters: Philadelphia. Services & Offerings: Categories: Name: Answering services. Categories: Services: Live telephone answering. Categories: Services: 24/7 call answering. Categories: Services: Virtual receptionist services. Categories: Name: Call center services. Categories: Services: Inbound call handling. Categories: Services: Customer support outsourcing. Categories: Services: Dedicated call center services. Categories: Name: Industry-specific support. Categories: Services: Medical answering. Categories: Services: HVAC services. Categories: Services: Property management support. Categories: Services: Lead generation services. Categories: Name: Communication tools and features. Categories: Services: Custom scripting. Categories: Services: Call recording. Categories: Services: IVR. Categories: Services: Call patching. Categories: Services: Toll and local numbers. Categories: Services: Sub accounts. Categories: Services: Email notifications. Executive Summary: Summary: SAS is a Pennsylvania-based live answering and call center provider serving businesses with outsourced phone support, virtual receptionists, and related customer communication services.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review and directory sources indicate an established provider with a large client base, but no verified aggregate rating was consistently available from the gathered sources.. Credentials: Detail: Profile text states SAS serves over 4,500 clients, but no verified rating was captured in the available source snippet.. Credentials: Platform: Trustpilot. Credentials: Detail: BBB business profile is available; the captured snippet did not provide a verified numerical rating.. Credentials: Platform: BBB. Credentials: Detail: Review listings

Methodology

Specialty Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Sales & Marketing
• Email Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.specialtyansweringservice.net

Email: marketing@specialtyansweringservice.net

Phone: 1-866-688-8912

LinkedIn: http://www.linkedin.com/company/specialty-answering-service

Frequently Asked Questions

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