Startek Philippines Inc scorecard

Company Overview

Startek Philippines Inc is a BPO company, founded in 1987, with approximately 10,001+ employees. They specialize in Sales & Marketing, Content Moderation, Trust & Safety, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Whether retaining top talent or tweaking their solutions to meet ever-changing needs, STARTEK Philippines, Inc, operating through Is up for the challenge. Currently, STARTEK Philippines, Inc. Employs over 17,000 staff members and over 250 clients. As of June 2022, the organization’s revenue is over 167 million. With a focus on best in class performance, the organization works endlessly to deliver optimal results for those they serve. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: human-centered. Voice: AI-powered. Voice: customer experience focused. Tagline: Human-Centered, AI-Powered CX Solutions. Client Value Proposition: Summary: Startek Philippines presents itself as an offshore CX partner that combines scale, multi-site delivery, and omnichannel customer support for global brands.[1][3]. Value Points: Title: Global brand support. Value Points: Description: The Philippines page says the site serves global brands across the U.S., Europe, and Australia.. Value Points: Title: Omnichannel service model. Value Points: Description: Startek’s corporate site emphasizes omnichannel contact center solutions.. Value Points: Title: Workforce scale. Value Points: Description: The local page claims 3,500+ professionals in the Philippines.. Company Overview: Highlights: Operates in the Philippines as part of Startek’s global CX delivery network.[1][3]. Highlights: The Philippines page states more than 3,500 skilled professionals across three sites in Pasig, Angeles, and Makati.[1]. Highlights: Startek’s main site positions the company around omnichannel contact center solutions and banking and financial services among other sectors.[3]. Description: Startek Philippines Inc is the Philippines operation of Startek, a global customer experience and business process outsourcing provider focused on AI-powered outsourcing and CX solutions.[1][3]. Competitive Differentiators: Differentiators: Title: Multi-site Philippine delivery footprint. Differentiators: Description: Public materials say the Philippines operation spans three sites in Pasig, Angeles, and Makati, supporting distributed delivery.. Differentiators: Title: Scale in the Philippines. Differentiators: Description: The Philippines page states more than 3,500 skilled professionals locally.. Differentiators: Title: Global CX positioning. Differentiators: Description: Startek positions itself as a human-centered, AI-powered CX provider serving global brands across multiple regions.. Differentiators: Title: Recognition for workplace programs. Differentiators: Description: Startek Philippines publicized workplace and leadership awards in

Strengths

• Brand Profile: Voice: human-centered. Voice: AI-powered. Voice: customer experience focused. Tagline: Human-Centered, AI-Powered CX Solutions. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Startek Philippines presents itself as an offshore CX partner that combines scale, multi-site delivery, and omnichannel customer support for global brands.[1][3]. Value Points: Title: Global brand support. Value Points: Description: The Philippines page says the site serves global brands across the U.S., Europe, and Australia.. Value Points: Title: Omnichannel service model. Value Points: Description: Startek’s corporate site emphasizes omnichannel contact center solutions.. Value Points: Title: Workforce scale. Value Points: Description: The local page claims. (public_web; observed 2026-08-13)
• Company Overview: Highlights: Operates in the Philippines as part of Startek’s global CX delivery network.[1][3]. Highlights: The Philippines page states more than 3,500 skilled professionals across three sites in Pasig, Angeles, and Makati.[1]. Highlights: Startek’s main site positions the company around omnichannel contact center solutions and banking and financial services among other sectors.[3]. Description: Startek Philippines Inc is the Philippines operation of Startek, a global customer experience and business process outsourcing provider focused on AI-powered outsourcing and. (public_web; observed 2026-08-13)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-14)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-13)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-06)

Firmographics

GB100 score

Overall score: 50

• egs: 43.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 54.9
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Startek Philippines Inc's structured service taxonomy includes Sales & Marketing, Content Moderation, Trust & Safety, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Sutherland. Competitors: Evidence: Public BPO directory coverage places Sutherland among major Philippines CX/BPO providers in the same market space as Startek.. Competitors: Relationship: direct. Competitors: Name: Ibex Global. Competitors: Evidence: Public BPO directory coverage lists Ibex Global as a Philippines BPO provider in the same CX/customer care market.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Teleperformance is a major Philippines BPO/CX provider that competes in the same outsourcing market.. Competitors: Relationship: direct. Positioning: Startek Philippines presents itself as an AI-powered outsourcing and customer experience provider, and its Philippines page states it serves global brands across the U.S., Europe, and Australia from multiple Philippine sites.[2]. Market Signals: Startek’s official site includes a Philippines-specific location page and a global presence page listing the Philippines among operating countries.[2][3]. Market Signals: The site was updated in August 2026, indicating active public web maintenance.[1][2]. Differentiators: Public site messaging emphasizes human-centered, AI-powered CX. Key Firmographics: Founded Year: 2012. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Customer experience / contact center services. Headquarters Display: Makati, Metro Manila, Philippines. Employee Count Display: 3,500+ in the Philippines (company page); LinkedIn lists 1,001-5,000 for the local company profile. Ownership Type Display: Privately held. Employee & Client Sentiment: Red Flags: Review snippets mention lower salary offers, management issues, and concerns about job security and advancement.. Green Flags: JobStreet ratings indicate strong working environment and high recommendation rates.. Green Flags: Indeed and JobStreet review snippets show some employees reporting positive culture and timely payroll.. Sentiment Trend: stable. Sentiment Themes: Theme: Work environment and camaraderie. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: excellent working environment. Sentiment Themes: Key Phrases: fun working in this company. Sentiment Themes:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Pasig. Centers: Country: Philippines. Centers: City: Angeles. Centers: Country: Philippines. Centers: City: Makati. Centers: Country: Philippines. Centers: City: Iloilo. Centers: Country: Philippines. Services & Offerings: Categories: Name: Customer experience and contact center. Categories: Services: Omnichannel contact center solutions. Categories: Services: Voice and non-voice customer support. Categories: Services: Customer engagement and care. Categories: Name: Industry solutions. Categories: Services: Banking and financial services support. Categories: Services: CX solutions for global brands. Executive Summary: Summary: Startek Philippines Inc is a Philippines-based BPO/CX delivery center for Startek, with public materials describing it as an offshore CX partner serving global brands across the U.S., Europe, and Australia.[1]. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Mridula Paul. Executives: Title: Senior Director, HR. Executives: Name: Bharat Rao. Executives: Title: Global CEO. Executives: Name: Nishit Shah. Executives: Title: Global CFO. Executives: Name: Pushkaraj Kale. Executives: Title: Global Chief Operating Officer. Executives: Name: S M Gupta. Executives: Title: Global Chief People Officer. Executives: Name: Anupam Pahuja. Executives: Title: Global Chief Information Officer. Executives: Name: Abhishek Bahl. Executives: Title: Global Chief Revenue Officer. Recent News: Articles: Date: 2025-09-09. Articles: Title: Startek Philippines Named Great Place to Work® 3 Years in a Row. Articles: Source: Startek. Articles: Summary: Startek announced that its Philippines operation received Great Place to Work recognition for the third consecutive year.. Articles: Date: 2025-08-14. Articles: Title: Startek Philippines wins silver at HR Excellence Awards 2025 for excellence in employee engagement. Articles: Source: Startek. Articles: Summary: Startek announced a Silver Award for Excellence in Employee Engagement at the HR Excellence

Methodology

Startek Philippines Inc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Content Moderation
• Trust & Safety
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: http://www.startek.com/

Email: -

Phone: (02) 811 7827 / 303-262-4500

LinkedIn: https://www.linkedin.com/company/startek

Frequently Asked Questions

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