Supportmart Technical Services Pvt Ltd scorecard

Company Overview

Supportmart Technical Services Pvt Ltd is a BPO company, founded in 2011, with approximately 201-500 employees. They specialize in Human Resources, Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment.

This BPO company is focused on providing customized BPO solutions through thorough scrutinization of every issue, a well-trained team of human resources with academic backgrounds matching a firm’s area of expertise, and a principled approach to customer support services, all at an affordable rate. Since its foundation in January of 2011 by CEO Amitoz Singh, SupportMart has expanded its operations across the globe. According to LinkedIn, the company’s current company size is 201 to 500 employees.

Executive summary

Client Value Proposition: Summary: Public sources position SupportMart as a provider of affordable, reliable, branded outsourced technical support and customer support services for businesses and end users.. Value Points: Title: Brand-aligned support delivery. Value Points: Description: White-label and partner-oriented support is presented as a way to extend a client’s own customer experience program.. Value Points: Title: Multi-platform troubleshooting. Value Points: Description: Public materials reference support across devices, software, peripherals, and connected environments.. Value Points: Title: Broader service span. Value Points: Description: The company is presented as a multi-support provider spanning technical support and several business-service domains.. Company Overview: Highlights: Public sources describe the company as a business process outsourcing and IT services provider.. Highlights: Public materials associate the brand with premium technical support and multi-domain support offerings.. Highlights: Public sources indicate a presence associated with India and the United States.. Description: SupportMart Technical Services Pvt Ltd appears to be a BPO and technical support provider focused on outsourced customer support, premium technical support, CRM solutions, healthcare support, travel support, and financial support services.. Competitive Differentiators: Differentiators: Title: White-labeled support model. Differentiators: Description: Public profile material emphasizes premium white-labeled technical support solutions delivered through partners and integrated consumer programs.. Differentiators: Title: Multi-domain service coverage. Differentiators: Description: The company is publicly associated with several support verticals, including technical support, healthcare, travel, finance, and CRM solutions.. Differentiators: Title: 24/7 remote support positioning. Differentiators: Description: Public coverage describes around-the-clock online technical support for consumers and businesses.. Key Firmographics: Founded Year: 2010. Sectors Display: BPO. Sectors Display: IT services and IT consulting. Sectors Display: Technical

Strengths

• Client Value Proposition: Summary: Public sources position SupportMart as a provider of affordable, reliable, branded outsourced technical support and customer support services for businesses and end users.. Value Points: Title: Brand-aligned support delivery. Value Points: Description: White-label and partner-oriented support is presented as a way to extend a client’s own customer experience program.. Value Points: Title: Multi-platform troubleshooting. Value Points: Description: Public materials reference support across devices, software, peripherals, and connected environments.. Value Points: Title: Broader service span.. (public_web; observed 2026-08-25)
• Company Overview: Highlights: Public sources describe the company as a business process outsourcing and IT services provider.. Highlights: Public materials associate the brand with premium technical support and multi-domain support offerings.. Highlights: Public sources indicate a presence associated with India and the United States.. Description: SupportMart Technical Services Pvt Ltd appears to be a BPO and technical support provider focused on outsourced customer support, premium technical support, CRM solutions, healthcare support, travel support, and financial support services.. (public_web; observed 2026-08-25)
• Competitive Differentiators: Differentiators: Title: White-labeled support model. Differentiators: Description: Public profile material emphasizes premium white-labeled technical support solutions delivered through partners and integrated consumer programs.. Differentiators: Title: Multi-domain service coverage. Differentiators: Description: The company is publicly associated with several support verticals, including technical support, healthcare, travel, finance, and CRM solutions.. Differentiators: Title: 24/7 remote support positioning. Differentiators: Description: Public coverage describes around-the-clock online technical support for consumers and businesses.. (public_web; observed 2026-08-14)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-14)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-04-14)

Firmographics

GB100 score

Overall score: 46

• egs: 42.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 36.9
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Supportmart Technical Services Pvt Ltd's structured service taxonomy includes Human Resources, Technical Support, Customer Support, Recruitment Process Outsourcing, Recruitment. Competitive Landscape: Competitors: Name: Support.com. Competitors: Evidence: Search results included a similarly named but distinct company offering customer and technical support solutions.. Competitors: Relationship: alternative. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies Amitoz Singh as Founder and CEO of SupportMart Technical Services.. Executives: Name: Amitoz Singh. Executives: Title: Founder and CEO. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Technical support. Categories: Services: Remote technical support. Categories: Services: Premium technical support. Categories: Services: Computer maintenance support. Categories: Services: Software support. Categories: Services: Hardware support. Categories: Services: Virus removal. Categories: Services: Networking and connectivity support. Categories: Name: Customer support / BPO. Categories: Services: Customer relationship management (CRM) support. Categories: Services: Customer experience support. Categories: Services: Multi-domain customer support. Categories: Name: Industry support. Categories: Services: Travel support. Categories: Services: Healthcare support. Categories: Services: Financial support. Categories: Name: White-label / partner services. Categories: Services: Branded technical support for channel partners. Categories: Services: Integrated consumer program support. Executive Summary: Summary: SupportMart Technical Services Pvt Ltd is publicly described as a BPO/technical support company offering customer support and multi-domain outsourced services, with emphasis on premium technical support and branded white-label support delivery.. Delivery Center Details: Centers: City: Noida. Centers: Country: India. Centers: City: Gurugram. Centers: Country: India. Centers: City: New York City. Centers: Country: United States. Centers: City: Bakersfield. Centers: Country: United States. Centers: City: Parramatta. Centers: Country: Australia. Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing sheet, rate card, or contract model could be verified from the available sources.. Reputation & Reviews: Summary: Publicly accessible review and credential data were limited in the available sources. BBB shows a business profile with

Geography

Countries listed in the structured record include -.

Methodology

Supportmart Technical Services Pvt Ltd's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Human Resources
• Technical Support
• Customer Support
• Recruitment Process Outsourcing
• Recruitment

Contact

Website: https://www.supportmart.com

Email: careers@supportmart.com

Phone: 91-124-461-8200.

LinkedIn: https://www.linkedin.com/company/supportmart-technical-services

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes