Supportyourapp scorecard

Company Overview

Supportyourapp is a BPO company headquartered in 221 W 10th Street 4th Floor, 19801, Wilmington, Delaware, founded in 2010, with approximately 1000-4999 employees. They specialize in Chat Support, Sales & Marketing, Technical Support, Customer Support.

Founded in 2010, the company has since grown to a support agency that has mastery of over 60 languages and clients in 33 countries. They can provide external support solutions your company needs to cover any gaps in customer relations. The technologically-enhanced suite of the SupportYourApp services is extensive. Their team can uncork any support bottlenecks your company may be dealing with across a wide swath of business sectors and expertise.

Executive summary

Brand Profile: Voice: premium. Voice: secure. Voice: intelligent. Voice: customer-centric. Tagline: AI-Powered Customer Support Outsourcing | 24/7. Client Value Proposition: Summary: SupportYourApp claims to help companies scale customer support quickly, reduce hiring and training burden, and improve response speed through a mix of human agents, AI tools, and managed migration services.. Value Points: Title: Scale without in-house hiring. Value Points: Description: The company says clients can grow support coverage without hiring or training internal staff.. Value Points: Title: Faster response and resolution. Value Points: Description: It emphasizes deep product knowledge, 24/7 coverage, and AI-assisted workflows to improve response times and ticket resolution.. Value Points: Title: Global and multilingual customer coverage. Value Points: Description: SupportYourApp highlights multilingual support to help companies serve international customers.. Value Points: Title: Managed support infrastructure. Value Points: Description: The firm offers integrated support operations, including help desk migration and toll-free customer contact options.. Company Overview: Highlights: Founded in 2010. Highlights: Originally founded in Kyiv, Ukraine. Highlights: Global hubs in multiple countries. Highlights: Focuses on inbound, outbound, and back-office support for innovative tech companies. Highlights: Positions itself as AI-powered and 24/7 support-focused. Description: SupportYourApp describes itself as an Intelligent Support-as-a-Service company providing outsourced support services, originally founded in Kyiv in 2010 and now operating globally with hubs in multiple countries.. Competitive Differentiators: Differentiators: Title: 24/7 multilingual coverage. Differentiators: Description: The company states it provides continuous 24/7/365 support, including holidays, and promotes coverage in 60+ languages for technical and SaaS support.. Differentiators: Title: AI-enabled support stack. Differentiators: Description: SupportYourApp emphasizes AI-powered customer service, including autonomous AI agents and

Strengths

• Brand Profile: Voice: premium. Voice: secure. Voice: intelligent. Voice: customer-centric. Tagline: AI-Powered Customer Support Outsourcing | 24/7. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: startup/tech company. Clients: Industry: Technology. Clients: Client Name: MacPaw. Clients: Segment: technology company. Clients: Industry: Technology. Clients: Client Name: Calm. Clients: Segment: technology company. Clients: Industry: Technology. Clients: Client Name: Glovo. Total Clients Claimed: 250. (public_web; observed 2026-08-21)
• Client Value Proposition: Summary: SupportYourApp claims to help companies scale customer support quickly, reduce hiring and training burden, and improve response speed through a mix of human agents, AI tools, and managed migration services.. Value Points: Title: Scale without in-house hiring. Value Points: Description: The company says clients can grow support coverage without hiring or training internal staff.. Value Points: Title: Faster response and resolution. Value Points: Description: It emphasizes deep product knowledge, 24/7 coverage, and AI-assisted workflows. (public_web; observed 2026-08-17)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-22)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-21)

Firmographics

GB100 score

Overall score: 50

• egs: 42.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 54.8
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Supportyourapp's structured service taxonomy includes Chat Support, Sales & Marketing, Technical Support, Customer Support. Client Portfolio: Clients: Segment: startup/tech company. Clients: Industry: Technology. Clients: Client Name: MacPaw. Clients: Segment: technology company. Clients: Industry: Technology. Clients: Client Name: Calm. Clients: Segment: technology company. Clients: Industry: Technology. Clients: Client Name: Glovo. Total Clients Claimed: 250. Competitive Landscape: Competitors: Name: TaskUs. Competitors: Evidence: Listed as a SupportYourApp alternative in recent CX outsourcing comparisons.. Competitors: Relationship: direct. Competitors: Name: Helpware. Competitors: Evidence: Listed alongside SupportYourApp in customer support outsourcing competitor roundups.. Competitors: Relationship: direct. Competitors: Name: Simply Contact. Competitors: Evidence: Named as a SupportYourApp alternative in 2026 comparison content.. Competitors: Relationship: direct. Competitors: Name: Hugo Inc. Competitors: Evidence: Named as a SupportYourApp alternative in 2026 comparison content.. Competitors: Relationship: direct. Competitors: Name: WOW24/7. Competitors: Evidence: Named as a SupportYourApp alternative in 2026 comparison content.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Appears in broader customer support outsourcing market lists as a larger enterprise BPO alternative.. Competitors: Relationship: adjacent. Competitors: Name: SupportNinja. Competitors: Evidence: Included in 2026 customer support outsourcing company comparisons.. Competitors: Relationship: direct. Positioning: An intelligent support-as-a-service provider focused on secure outsourced customer and technical support for growing companies, with an emphasis on premium service and 24/7. Reputation & Reviews: Summary: Public review pages indicate generally strong ratings, but available review snippets are uneven across platforms and should be treated as third-party snapshots rather than company-verified metrics.. Credentials: Detail: Clutch lists SupportYourApp with 75 verified client reviews averaging 4.8 stars and notes a moderate financial risk check.. Credentials: Rating: 4.8/5 from 75 verified client reviews. Credentials: Platform: Clutch. Credentials: Detail: Glassdoor search results indicate employee reviews exist, but the accessible snippet does not provide a clear aggregate rating in the gathered source.. Credentials: Platform: Glassdoor. Credentials:

Geography

The public profile records headquarters as 221 W 10th Street 4th Floor, 19801, Wilmington, Delaware. Countries listed in the structured record include Argentina, Serbia, Ukraine, United States. Hiring & Workforce Signals: Open Positions: Title: Customer Care Consultant. Open Positions: Location: Argentina. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Support. Open Positions: Title: Customer Care Consultant. Open Positions: Location: Brazil. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Support. Open Positions: Title: Customer Care Consultant. Open Positions: Location: Morocco. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Support. Open Positions: Title: Customer Care Consultant. Open Positions: Location: Serbia. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Support. Open Positions: Title: Customer Care Consultant. Open Positions: Location: Ukraine. Open Positions: Seniority: entry-level. Open Positions: Department: Customer Support. Workforce Signals: Remote Work: true. Workforce Signals: Multi Country Hiring: true. Workforce Signals: Time Zone Distribution: true. Key Firmographics: Founded Year: 2010. Sectors Display: Technology. Sectors Display: SaaS. Sectors Display: Startup. Sectors Display: B2B. Headquarters Display: Originally founded in Kyiv, Ukraine; now global with hubs in multiple countries. Financial Health: Overall Health: unknown. Recent News: Articles: Date: 2026-06-25. Articles: Title: SupportYourApp recognized as Best Company to Work With. Articles: Source: SupportYourApp blog. Articles: Summary: SupportYourApp said GoodFirms ranked it as a top upcoming achiever and recognized it as the Best Company to Work With.. Employee & Client Sentiment: Red Flags: Some reviews mention project stability concerns. Green Flags: High Glassdoor employee rating. Green Flags: High recommendation rate. Green Flags: Positive comments about internal support and remote work. Green Flags: Strong ratings for compensation, work-life balance, and culture. Sentiment Trend: stable. Sentiment Themes: Theme: Work environment. Sentiment Themes: Sentiment: positive. Sentiment Themes: Key Phrases: very lovely internal staff. Sentiment Themes: Key Phrases:

Methodology

Supportyourapp's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 22 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Chat Support
• Sales & Marketing
• Technical Support
• Customer Support

Contact

Website: https://supportyourapp.com/

Email: hi@supportyourapp.com

Phone: 1(888)9593556

LinkedIn: http://www.linkedin.com/company/supportyourapp

Frequently Asked Questions

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