Telus International Bulgaria scorecard

Company Overview

Telus International Bulgaria is a BPO company, founded in 2005, with approximately 10000+ employees. They specialize in Sales & Marketing, Content Moderation, Trust & Safety, Data Annotation, Back Office. They serve the E-commerce & Retail industries.

TELUS International Bulgaria delivers expertise in contact center solutions, customer service support, content moderation, and IT solutions for global clients in over 50 languages. Telus International, which operates as leading provider of digital customer experience (CX) innovators that deliver next-generation digital solutions, expanded operations in Bulgaria in 2012. The organization comprised a team of 3800 well-educated and highly-skilled members in the three delivery centers — two in the capital, Sofia, and one in the second-largest city in Bulgaria, Plovdiv. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: corporate. Voice: service-oriented. Colors: Hex: #4B286D. Colors: Name: TELUS Purple. Colors: Hex: #66CC00. Colors: Name: TELUS Green. Colors: Hex: #2B8000. Colors: Name: Accessible Green. Colors: Hex: #FFFFFF. Colors: Name: White. Client Value Proposition: Summary: TELUS Digital Bulgaria presents itself as a high-scale delivery partner for multilingual customer experience and digital operations, with the ability to combine human support and AI-fueled digital tooling.. Value Points: Title: Multilingual coverage. Value Points: Description: Public sources indicate service delivery in more than 50 languages.. Value Points: Title: Integrated CX and digital capabilities. Value Points: Description: The company combines contact center, IT, content moderation, and AI-enabled digital services.. Value Points: Title: Operational scale in Bulgaria. Value Points: Description: A large workforce and three-office footprint support high-volume delivery.. Company Overview: Highlights: Three delivery centers in Bulgaria: two in Sofia and one in Plovdiv. Highlights: Described as a leading/largest employer in the CX/BPO industry in Bulgaria. Highlights: Focuses on multilingual customer experience, IT, content moderation, and digital solutions. Description: TELUS Digital Bulgaria is the Bulgaria delivery organization of TELUS Digital, operating CX and IT delivery centers in Sofia and Plovdiv and serving multilingual customer experience and digital solutions needs.. Competitive Differentiators: Differentiators: Title: Large Bulgaria delivery footprint. Differentiators: Description: Public sources describe three delivery centers in Bulgaria, including two in Sofia and one in Plovdiv.. Differentiators: Title: Multilingual operating model. Differentiators: Description: Sources state the company delivers services in more than 50 languages.. Differentiators: Title: Broad CX and digital scope. Differentiators: Description: Public descriptions emphasize customer experience, IT, content moderation, AI-enabled tools,

Strengths

• Brand Profile: Voice: professional. Voice: corporate. Voice: service-oriented. Colors: Hex: #4B286D. Colors: Name: TELUS Purple. Colors: Hex: #66CC00. Colors: Name: TELUS Green. Colors: Hex: #2B8000. Colors: Name: Accessible Green. Colors: Hex: #FFFFFF. Colors: Name: White. (public_web; observed 2026-08-24)
• Client Portfolio: Industry Concentration: Fintech. Industry Concentration: High-tech. Industry Concentration: Tourism. Industry Concentration: Video games. Industry Concentration: Console games. Industry Concentration: Mobile games. (public_web; observed 2025-05-15)
• Client Value Proposition: Summary: TELUS Digital Bulgaria presents itself as a high-scale delivery partner for multilingual customer experience and digital operations, with the ability to combine human support and AI-fueled digital tooling.. Value Points: Title: Multilingual coverage. Value Points: Description: Public sources indicate service delivery in more than 50 languages.. Value Points: Title: Integrated CX and digital capabilities. Value Points: Description: The company combines contact center, IT, content moderation, and AI-enabled digital services.. Value Points: Title: Operational scale. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 54

• egs: 43.2
• growth: 56.5
• reputation: 51.9
• ai_readiness: 50
• market_footprint: 60.8
• digital_readiness: 59.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Telus International Bulgaria's structured service taxonomy includes Sales & Marketing, Content Moderation, Trust & Safety, Data Annotation, Back Office. Client Portfolio: Industry Concentration: Fintech. Industry Concentration: High-tech. Industry Concentration: Tourism. Industry Concentration: Video games. Industry Concentration: Console games. Industry Concentration: Mobile games. Hiring & Workforce Signals: Open Positions: Title: Customer Service Representatives. Open Positions: Location: Bulgaria. Open Positions: Seniority: unknown. Open Positions: Department: Customer Experience. Open Positions: Title: Technical Support Specialists. Open Positions: Location: Bulgaria. Open Positions: Seniority: unknown. Open Positions: Department: Customer Experience. Open Positions: Title: AI Trainers and Data Annotators. Open Positions: Location: Bulgaria. Open Positions: Seniority: unknown. Open Positions: Department: AI Community. Open Positions: Title: Machine Learning Specialists. Open Positions: Location: Bulgaria. Open Positions: Seniority: unknown. Open Positions: Department: AI Community. Open Positions: Title: B2B Solutions Consultant with Spanish and English. Open Positions: Location: Bulgaria. Open Positions: Seniority: unknown. Open Positions: Department: unknown. Open Positions: Title: Digital Trust and Safety Specialist with Bulgarian and English. Open Positions: Location: Sofia, Bulgaria. Open Positions: Seniority: unknown. Open Positions: Department: Trust and Safety. Open Positions: Title: Nordics Customer Support Specialist - Relocation to Bulgaria. Open Positions: Location: Sofia, Bulgaria. Open Positions: Seniority: unknown. Open Positions: Department:. Key Firmographics: Founded Year: 2004. Sectors Display: Customer experience (CX). Sectors Display: BPO / outsourcing. Sectors Display: IT services. Sectors Display: Digital solutions. Headquarters Display: Sofia, Bulgaria; delivery centers in Sofia and Plovdiv. Employee Count Display: Over 3,800 in Sofia and Plovdiv; other public sources describe 4,000+ and 4,500+ team members. Ownership Type Display: Part of TELUS Digital; public-company affiliation noted in public directories. Employee & Client Sentiment: Green Flags: Large employer in Bulgaria. Green Flags: Public-facing careers page shows broad hiring categories. Green Flags: Multiple delivery centers in Sofia and Plovdiv. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name:

Geography

Countries listed in the structured record include Bulgaria, Canada, China, El Salvador, France, Germany, Guatemala, India, Italy, Japan, Morocco, Philippines, Romania, South Africa, Spain, Turkey, United Kingdom, United States. Delivery Center Details: Centers: City: Sofia. Centers: Model: CX and IT delivery center. Centers: Country: Bulgaria. Centers: City: Sofia. Centers: Model: CX and IT delivery center. Centers: Country: Bulgaria. Centers: City: Plovdiv. Centers: Model: CX and IT delivery center. Centers: Country: Bulgaria. Recent News: Articles: Date: 2025-03-03. Articles: Title: TELUS Digital updates Bulgaria location page. Articles: Source: TELUS Digital. Articles: Summary: The Bulgaria location page lists three delivery centers in Sofia and Plovdiv and provides office addresses.. Articles: Date: 2025-03-03. Articles: Title: TELUS Digital adds community boards in Bulgaria. Articles: Source: TELUS Digital. Articles: Summary: TELUS Digital states it added community boards in Bulgaria and Romania as part of its community giving program.. Executive Summary: Summary: TELUS Digital Bulgaria appears to be a large BPO/CX and digital services delivery organization in Bulgaria, with offices in Sofia and Plovdiv and a service mix that includes customer experience, IT, and content moderation. Public sources consistently describe it as one of the largest employers in Bulgaria’s CX/BPO sector.. Description Long:  Hands down, our culture is our competitive advantage. It’s what fuels our innovative approach to delivering end-to-end customer experience solutions backed by next-gen technology. It’s also what makes us stand out from the competition. We invite you to learn more, or better yet, come visit one of our global centers of excellence to see for yourself! . Competitive Landscape: Competitors: Name: null. Competitors: Relationship: adjacent. Financial Health: Overall Health: unknown. Financial Events: Date: 2026-08-24. Financial Events: Event Type: public_listing. Financial Events: Description: TELUS Digital Bulgaria is described in public sources as a

Methodology

Telus International Bulgaria's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Content Moderation
• Trust & Safety
• Data Annotation
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.telusdigital.com

Email: -

Phone: 65 6327 5603

LinkedIn: https://www.linkedin.com/company/telus-digital/

Frequently Asked Questions

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