The Call Gurus scorecard

Company Overview

The Call Gurus is a BPO company, founded in 2018, with approximately 250-499 employees. They specialize in Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office.

Call Gurus can enhance its sales by maintaining customer relationships. In many sectors, customer service is key to a business’s success. Having the appropriate level of communication between staff and customers is pertinent to business longevity. Due to the global staffing shortage and the increase in the need for virtual and phone assistance, the need for call center operation assistance is at an all-time high. Therefore, companies like Call Gurus will likely continue to expand in the near future.

Executive summary

Brand Profile: Voice: customer-focused. Voice: professional. Voice: growth-oriented. Tagline: We help businesses around the world reach their full potential through exceptional service and customer experience.. Imagery Style: service and customer-experience oriented. Client Value Proposition: Summary: The public value proposition is to help clients scale customer acquisition and support operations by providing around-the-clock, qualified engagement across sales, support, lead generation, and appointment-setting workflows.. Value Points: Title: Higher-intent lead delivery. Value Points: Description: The company says it qualifies prospects before sending high-intent clients to the client’s sales team.. Value Points: Title: Reduced agent burden. Value Points: Description: The chatbot and omnichannel support messaging emphasizes reducing agent costs while maintaining 24/7 service.. Value Points: Title: Faster response handling. Value Points: Description: Outbound appointment and pay-per-call pages emphasize rapid call handling and streamlined qualification.. Company Overview: Tagline: BPO services. Highlights: Offers 24/7 sales and customer service. Highlights: Provides omnichannel customer support with chatbot support. Highlights: Positions services for both B2B and B2C lead generation. Highlights: Describes a focus on authentic, personalized customer interactions. Description: The Call Gurus presents itself as a business process outsourcing company offering inbound and outbound sales, customer support, lead generation, pay-per-call lead routing, and outbound appointment services.. Competitive Differentiators: Differentiators: Title: 24/7 coverage. Differentiators: Description: Public messaging emphasizes round-the-clock sales, customer service, and appointment services.. Differentiators: Title: Cross-channel service mix. Differentiators: Description: The company combines voice-based sales with omnichannel support, chatbot capability, and lead routing in one offering.. Differentiators: Title: English- and Spanish-speaking market orientation. Differentiators: Description: Third-party profile material describes culturally attuned professionals serving American and Spanish-speaking markets.. Differentiators:

Strengths

• Brand Profile: Voice: customer-focused. Voice: professional. Voice: growth-oriented. Tagline: We help businesses around the world reach their full potential through exceptional service and customer experience.. Imagery Style: service and customer-experience oriented. (public_web; observed 2026-07-28)
• Client Value Proposition: Summary: The public value proposition is to help clients scale customer acquisition and support operations by providing around-the-clock, qualified engagement across sales, support, lead generation, and appointment-setting workflows.. Value Points: Title: Higher-intent lead delivery. Value Points: Description: The company says it qualifies prospects before sending high-intent clients to the client’s sales team.. Value Points: Title: Reduced agent burden. Value Points: Description: The chatbot and omnichannel support messaging emphasizes reducing agent costs while maintaining 24/7 service... (public_web; observed 2026-08-26)
• Company Overview: Tagline: BPO services. Highlights: Offers 24/7 sales and customer service. Highlights: Provides omnichannel customer support with chatbot support. Highlights: Positions services for both B2B and B2C lead generation. Highlights: Describes a focus on authentic, personalized customer interactions. Description: The Call Gurus presents itself as a business process outsourcing company offering inbound and outbound sales, customer support, lead generation, pay-per-call lead routing, and outbound appointment services.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-28)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 39.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 34.7
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

The Call Gurus's structured service taxonomy includes Customer Support, Recruitment Process Outsourcing, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Convoso. Competitors: Evidence: Listed as a partner-marketplace company and solution provider in the same sales/customer-experience ecosystem.. Competitors: Relationship: adjacent. Competitors: Name: Outsource Accelerator directory-listed BPO firms. Competitors: Evidence: The company is presented within a BPO directory context alongside other outsourcing providers.. Competitors: Relationship: alternative. Positioning: BPO and call-center provider focused on customer experience, inbound/outbound sales, omnichannel support, lead generation, appointment setting, and pay-per-call lead routing.. Market Signals: Offers inbound and outbound sales services. Market Signals: Positions as a BPO serving businesses worldwide. Market Signals: Emphasizes lead qualification and appointment services. Differentiators: Authentic/genuine customer interactions. Differentiators: 24/7 sales and customer service. Differentiators: Chatbot-enabled omnichannel customer support. Differentiators: Pay-per-call lead routing. Key Firmographics: Founded Year: 2018. Sectors Display: e-commerce. Sectors Display: scheduling. Sectors Display: emergencies. Sectors Display: lead capture. Sectors Display: sales and customer service. Headquarters Display: Guadalajara, Mexico (reported by third-party profile). Employee Count Display: upwards of 200 English-speaking employees (reported by third-party profile). Ownership Type Display: private company (reported by third-party sources). Reputation & Reviews: Summary: Public review data is limited and mixed, with Indeed showing an aggregate employee rating around the mid-2s out of 5 based on reviews, while a third-party profile references an industry award for Call Center of the Year in 2023.. Credentials: Detail: Employee review pages show an overall rating based on 25 to 37 reviews, with subratings in the mid-2 range.. Credentials: Rating: ~2.5/5 overall. Credentials: Platform: Indeed. Credentials: Detail: Third-party news coverage states the company won Call Center of the Year at the 2023 Affy Awards Gala.. Credentials: Rating: Call Center of the Year (2023). Credentials: Platform: Affy Awards / Outsource Accelerator. Employee & Client Sentiment: Sentiment Trend: unknown. Employee

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Phoenix. Centers: Country: United States. Recent News: Articles: Date: 2023-10-24. Articles: Title: The Call Gurus wins Call Center of the Year. Articles: Source: Outsource Accelerator. Articles: Summary: Reported that The Call Gurus won Call Center of the Year at the 2023 Affy Awards Gala.. Executive Summary: Summary: The Call Gurus is a BPO/call center provider whose public materials emphasize inbound and outbound sales, omnichannel customer support, lead generation, pay-per-call lead routing, and appointment services, with messaging centered on authentic interactions and 24/7 coverage.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public site copy identifies Kalyani as CFO and says she has served in that role for nearly four years.. Executives: Name: Kalyani. Executives: Title: CFO. Pricing & Engagement: Models: Name: Project-based engagement. Models: Best For: Larger outsourced campaigns or recurring BPO programs. Models: Description: Third-party directory data lists a minimum project size of $10,000+.. Models: Name: Hourly-rate engagement. Models: Best For: Staff augmentation or ongoing operational support. Models: Description: Third-party directory data lists hourly rates below $25 per hour.. Summary: Public pricing is not disclosed on the company website. Third-party directory data indicates a minimum project size of $10,000+ and an hourly rate below $25/hour.. Services & Offerings: Categories: Name: Sales. Categories: Services: Inbound sales. Categories: Services: Outbound sales. Categories: Services: 24/7 sales and customer service. Categories: Name: Customer support. Categories: Services: Omnichannel customer support. Categories: Services: Chatbot solution. Categories: Services: 24/7 service. Categories: Name: Lead generation. Categories: Services: B2B lead generation. Categories: Services: B2C lead generation. Categories: Services: Lead qualification. Categories:

Methodology

The Call Gurus's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Recruitment Process Outsourcing
• Recruitment
• Back Office

Contact

Website: https://www.thecallgurus.com

Email: Info@TheCallGurus.com

Phone: 888-510-8140

LinkedIn: https://www.linkedin.com/company/the-call-gurus/

Frequently Asked Questions

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