The Call Firm Llc scorecard

Company Overview

The Call Firm Llc is a BPO company, founded in 2005, with approximately 100-249 employees.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: efficiency-focused. Client Value Proposition: Summary: The Call Firm positions itself as a partner that helps clients improve efficiency, reduce costs, and focus on core business activities by outsourcing operational processes.. Value Points: Title: Efficiency gains. Value Points: Description: Public messaging says its solutions help clients gain efficiencies while streamlining processes.. Value Points: Title: Cost reduction. Value Points: Description: The company explicitly emphasizes cost reduction as a benefit of its outsourcing model.. Value Points: Title: Operational focus. Value Points: Description: The firm says clients can focus on core business while it manages end-to-end strategies and execution.. Value Points: Title: Risk and service improvement. Value Points: Description: Public copy states its solutions are intended to improve service, increase efficiency, and reduce risk.. Company Overview: Highlights: Privately held. Highlights: U.S.-owned and operated. Highlights: BPO provider. Highlights: Client-focused outsourcing solutions. Highlights: Supports approximately 1500 customers. Description: The Call Firm LLC is a privately held U.S.-based business process outsourcing provider focused on contact center, financial, and data management solutions.. Competitive Differentiators: Differentiators: Title: U.S.-based and U.S.-owned operation. Differentiators: Description: Public profiles describe the company as a U.S.-based, U.S.-owned and operated BPO provider.. Differentiators: Title: Broad client fit. Differentiators: Description: The company states it serves small and medium businesses, large enterprises, and not-for-profit organizations.. Differentiators: Title: Multi-domain outsourcing focus. Differentiators: Description: Its public positioning emphasizes contact center, finance, and data management capabilities rather than a single-service niche.. Differentiators: Title: Custom, end-to-end solutions. Differentiators: Description: The firm describes its approach as providing client-driven, end-to-end custom solutions.. Financial Health: Risk Factors:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: efficiency-focused. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: The Call Firm positions itself as a partner that helps clients improve efficiency, reduce costs, and focus on core business activities by outsourcing operational processes.. Value Points: Title: Efficiency gains. Value Points: Description: Public messaging says its solutions help clients gain efficiencies while streamlining processes.. Value Points: Title: Cost reduction. Value Points: Description: The company explicitly emphasizes cost reduction as a benefit of its outsourcing model.. Value Points: Title: Operational focus. Value Points: Description:. (public_web; observed 2026-08-20)
• Company Overview: Highlights: Privately held. Highlights: U.S.-owned and operated. Highlights: BPO provider. Highlights: Client-focused outsourcing solutions. Highlights: Supports approximately 1500 customers. Description: The Call Firm LLC is a privately held U.S.-based business process outsourcing provider focused on contact center, financial, and data management solutions.. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-10-03)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 44.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 32.8
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Unknown. Competitors: Relationship: alternative. Positioning: A U.S.-based business process outsourcing provider focused on contact center solutions, finance, and data management.. Market Signals: Public directory listings indicate the company operates in outsourcing/offshoring consulting and business process outsourcing.. Market Signals: A public job posting references CRM systems and live chat support, indicating contact-center service capability.. Differentiators: Claims U.S.-based ownership and operation.. Differentiators: Claims specialization in contact center solutions, finance, and data management.. Reputation & Reviews: Summary: Public review data is limited. Indeed shows a small number of employee reviews, while BBB indicates the company is not BBB accredited. No robust third-party client review profile was verified in the available public sources.. Credentials: Detail: Based on 2 reviews on one company profile; another location-specific Indeed page shows 3.0/5 based on 6 reviews.. Credentials: Rating: 4.5/5. Credentials: Platform: Indeed. Credentials: Detail: Not BBB Accredited.. Credentials: Platform: BBB. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center solutions. Categories: Services: Customer support. Categories: Services: Call center outsourcing. Categories: Services: End-to-end client-driven contact center solutions. Categories: Name: Financial services. Categories: Services: Finance-related outsourcing services. Categories: Name: Data management. Categories: Services: Data management support. Categories: Services: Custom solutions for process improvement. Categories: Name: Outsourcing consulting. Categories: Services: Outsourcing and offshoring consulting. Categories: Services: Business process outsourcing. Delivery Center Details: Centers: City: Scottsdale. Centers: Country: United States. Centers: City: Smyrna. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Live Chat Agent. Open Positions: Location: United States. Open Positions: Seniority: Entry level. Open Positions: Department: Sales and Business Development. Workforce Signals: Company Size: 51-200 employees. Workforce Signals: Last Public Employee Count: 130. Key Firmographics:

Geography

Countries listed in the structured record include -. Executive Summary: Summary: The Call Firm LLC appears to be a Scottsdale, Arizona-based BPO and outsourcing consultancy founded in 2005, with additional operations listed in Smyrna, Georgia. Public profile data indicate a mid-sized company serving small and medium businesses, enterprises, and nonprofit organizations with contact center, finance, and data management solutions.. Leadership & Executives: Executives: Name: Marcell Kendall. Executives: Title: Vice President Operations. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM systems. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: chat platforms. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: data entry and reporting tools.

Methodology

The Call Firm Llc's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 8 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.thecallfirm.com

Email: info@thecallfirm.com

Phone: (888) 427-5611

Frequently Asked Questions

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