Time Communications scorecard

Company Overview

Time Communications is a BPO company, founded in 1998, with approximately 50-99 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

Time Communications is an industry leader and has been in the global market since 1999. It is recognized as having excellence in customer service and is the 2020 ASTI Award of Distinction winner. Since its founding, Time Communications has expanded to four locations. This award-winning BPO solutions businesses in the HVAC, plumbing, restoration, and retail industries. This organization has been providing excellence in call-answering solutions since 1972. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Client Value Proposition: Summary: The company’s public value proposition is dependable live-answering and customer support coverage that helps businesses maintain continuous phone availability and manage customer interactions.. Value Points: Title: Always-on coverage. Value Points: Description: Supports callers continuously through 24/7/365 operations.. Value Points: Title: Front-line customer handling. Value Points: Description: Offers messaging, answering, customer support, and order-taking services.. Value Points: Title: Flexible business fit. Value Points: Description: Public statements indicate service to both large and small businesses across industries.. Company Overview: Tagline: Innovative business process operations company.. Highlights: Provides call-answering services and customer service solutions. Highlights: Public directory listing places headquarters in Roseville, Minnesota. Highlights: Public profiles describe 24/7/365 call center support. Description: Time Communications is a BPO/call-center provider focused on call-answering and customer service solutions for businesses, with public listings indicating 24/7/365 support.. Competitive Differentiators: Differentiators: Title: 24/7/365 availability. Differentiators: Description: Public profiles say the company answers calls and supports customers around the clock, every day of the year.. Differentiators: Title: Broad small-and-large-business coverage. Differentiators: Description: Public profiles state it partners with both large and small businesses across multiple industries.. Differentiators: Title: Long operating history. Differentiators: Description: A public announcement states the business was established in 1972.. Key Firmographics: Founded Year: 1972. Sectors Display: Call center services. Sectors Display: Business process outsourcing. Sectors Display: Customer support. Sectors Display: Live telephone messaging. Sectors Display: Order taking. Headquarters Display: Roseville, Minnesota, United States. Employee Count Display: 76-100 (public directory estimate). Ownership Type Display: Private company; public sources also indicate an Arvig-related name change in 2021. Recent News: Articles: Date: 2021-08-01. Articles:

Strengths

• Client Value Proposition: Summary: The company’s public value proposition is dependable live-answering and customer support coverage that helps businesses maintain continuous phone availability and manage customer interactions.. Value Points: Title: Always-on coverage. Value Points: Description: Supports callers continuously through 24/7/365 operations.. Value Points: Title: Front-line customer handling. Value Points: Description: Offers messaging, answering, customer support, and order-taking services.. Value Points: Title: Flexible business fit. Value Points: Description: Public statements indicate service to both large and small businesses across. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Innovative business process operations company.. Highlights: Provides call-answering services and customer service solutions. Highlights: Public directory listing places headquarters in Roseville, Minnesota. Highlights: Public profiles describe 24/7/365 call center support. Description: Time Communications is a BPO/call-center provider focused on call-answering and customer service solutions for businesses, with public listings indicating 24/7/365 support.. (public_web; observed 2026-08-26)
• Competitive Differentiators: Differentiators: Title: 24/7/365 availability. Differentiators: Description: Public profiles say the company answers calls and supports customers around the clock, every day of the year.. Differentiators: Title: Broad small-and-large-business coverage. Differentiators: Description: Public profiles state it partners with both large and small businesses across multiple industries.. Differentiators: Title: Long operating history. Differentiators: Description: A public announcement states the business was established in 1972.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (company_website; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 41.4
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 33.2
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Time Communications's structured service taxonomy includes Finance & Accounting, Customer Support. Competitive Landscape: Competitors: Name: Arvig Answering Solutions. Competitors: Evidence: A public announcement states Time Communications changed its name to Arvig Answering Solutions in 2021, indicating continuity with the same answering-services business.. Competitors: Relationship: direct. Competitors: Name: Clutch-listed answering service providers. Competitors: Evidence: Public directory information places the company in the call center / answering services category, overlapping with other providers in that market.. Competitors: Relationship: adjacent. Positioning: Call-answering and customer service provider for businesses.. Market Signals: Directory listings and profile pages describe the company as serving businesses with around-the-clock answering and customer support.. Differentiators: 24/7 call answering and customer service. Differentiators: Live telephone messaging and order-taking. Differentiators: Minnesota-based U.S. delivery presence. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call center services. Categories: Services: 24/7 call answering. Categories: Services: Live telephone messaging. Categories: Services: Customer support. Categories: Services: Order taking. Executive Summary: Summary: Public sources consistently describe Time Communications as a Minnesota-based call center/BPO provider offering live answering, customer support, messaging, and order-taking services for businesses across multiple industries.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical.. Delivery Center Details: Centers: City: Roseville. Centers: Country: United States. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: A public Clutch listing exists, but the retrieved public snippet did not provide a verifiable rating or detailed review text.. Contact Phone: 866-258-8500. Contact Email: info@timecommunications.biz.

Geography

Countries listed in the structured record include -.

Methodology

Time Communications's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 4 distinct source URLs and retained 16 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://time-tele.com/

Email: info@timecommunications.biz

Phone: 866-258-8500

LinkedIn: N/A

Frequently Asked Questions

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