Tm One scorecard

Company Overview

Tm One is a BPO company, founded in 2016, with approximately 250-499 employees.

TMOne is the business-to-business side of Telekom Malaysia Berhad and works to connect businesses within the public sector to digital solutions through connectivity, cybersecurity, and smart services. They strive to make business solutions better in Malaysia and around the world.

Executive summary

Brand Profile: Voice: digital-first. Voice: enterprise-focused. Voice: solution-oriented. Tagline: Your Next Is Now. Imagery Style: Corporate digital services branding centered on enterprise and public-sector transformation.. Client Portfolio: Clients: Segment: major company. Clients: Industry: Technology. Clients: Client Name: Cisco. Clients: Segment: major company. Clients: Industry: Conglomerate. Clients: Client Name: JCorp. Clients: Segment: major company. Clients: Industry: Utilities. Clients: Client Name: PBA. Clients: Segment: major company. Clients: Industry: Real estate. Clients: Client Name: Tambun Indah. Clients: Segment: major company. Clients: Industry: Food service. Clients: Client Name: QSR Brands. Clients: Segment: major organization. Clients: Industry: Public sector. Clients: Client Name: Iskandar Regional Development Authority. Industry Concentration: Public sector. Industry Concentration: Enterprise digital services. Industry Concentration: Industries served via BPO and CRM include banking financial services, education, government, healthcare, logistics, manufacturing, oil & gas, real estate, retail & hospitality, and utilities. Client Value Proposition: Summary: TM One presents itself as a partner for organizations seeking to outsource operational functions while also modernizing core infrastructure and digital capabilities.. Value Points: Title: Operational outsourcing support. Value Points: Description: Public materials cite outsourcing for payroll, HR, accounting, technical support, contact centre operations, and social media management.. Value Points: Title: Integrated transformation support. Value Points: Description: The company combines BPO with managed services, data centers, cybersecurity, connectivity, and cloud services.. Value Points: Title: Enterprise and public sector fit. Value Points: Description: The firm’s public positioning emphasizes helping enterprise and public sector customers with digital solutions.. Company Overview: Highlights: Business-to-business arm of Telekom Malaysia Berhad.. Highlights: Serves enterprise and public sector customers.. Highlights: Offers cloud, cybersecurity, connectivity, smart services,

Strengths

• Brand Profile: Voice: digital-first. Voice: enterprise-focused. Voice: solution-oriented. Tagline: Your Next Is Now. Imagery Style: Corporate digital services branding centered on enterprise and public-sector transformation.. (public_web; observed 2026-08-25)
• Client Portfolio: Clients: Segment: major company. Clients: Industry: Technology. Clients: Client Name: Cisco. Clients: Segment: major company. Clients: Industry: Conglomerate. Clients: Client Name: JCorp. Clients: Segment: major company. Clients: Industry: Utilities. Clients: Client Name: PBA. Clients: Segment: major company. Clients: Industry: Real estate. Clients: Client Name: Tambun Indah. Clients: Segment: major company. Clients: Industry: Food service. Clients: Client Name: QSR Brands. Clients: Segment: major organization. Clients: Industry: Public sector. Clients: Client Name: Iskandar Regional Development Authority. Industry. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: TM One presents itself as a partner for organizations seeking to outsource operational functions while also modernizing core infrastructure and digital capabilities.. Value Points: Title: Operational outsourcing support. Value Points: Description: Public materials cite outsourcing for payroll, HR, accounting, technical support, contact centre operations, and social media management.. Value Points: Title: Integrated transformation support. Value Points: Description: The company combines BPO with managed services, data centers, cybersecurity, connectivity, and cloud services.. Value Points: Title:. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-18)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 46

• egs: 40.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 34.7
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Differentiators: Differentiators: Title: Telekom Malaysia-backed platform. Differentiators: Description: TM One is positioned as the enterprise and public-sector business arm of Telekom Malaysia Berhad, which supports a broad integrated services portfolio.. Differentiators: Title: Broad integrated solution stack. Differentiators: Description: The public materials combine connectivity, cybersecurity, cloud, data center, smart services, collaboration, and BPO under one provider.. Differentiators: Title: Public sector orientation. Differentiators: Description: Public directory and company materials emphasize enterprise and public sector digital transformation needs.. Competitive Landscape: Competitors: Name: Mass Markets BPO. Competitors: Evidence: Both operate in BPO/contact-center services, with Mass Markets explicitly describing BPO, customer service, telesales, and CRM outsourcing.. Competitors: Relationship: direct. Competitors: Name: Other enterprise BPO and contact-center providers. Competitors: Evidence: TM One offers BPO alongside broader digital infrastructure services, which places it against specialized BPO firms and integrated ICT service providers.. Competitors: Relationship: adjacent. Positioning: TM One is positioned as the enterprise and public-sector business solutions arm of Telekom Malaysia, combining BPO with connectivity, cybersecurity, cloud, data center, and smart services.. Market Signals: Award and certification positioning in contact-center services. Market Signals: BPO marketed as part of a bundled digital transformation offer. Market Signals: Coverage across multiple industry verticals. Differentiators: Integrated BPO plus telecom/digital infrastructure portfolio. Differentiators: Public-sector and enterprise orientation. Differentiators: Voice, live chat, chatbots, CRM, ITSM, and HR solution mix. Recent News: Articles: Date: 2024-07-24. Articles: Title: TM One and SIRIM Academy partnership on cybersecurity and AI governance. Articles: Source: TM One Press Releases. Articles: Summary: TM One announced a partnership with SIRIM Academy to deliver cybersecurity and AI governance solutions in Malaysia.. Articles: Date: 2023-10-27. Articles: Title: Sarawak Digital Economy Corporation strategic partner appointment. Articles: Source: TM News. Articles: Summary: TM One

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kuala Lumpur. Centers: Country: Malaysia. Centers: City: N/A. Centers: Country: Malaysia. Key Firmographics: Founded Year: 1984. Sectors Display: Enterprise. Sectors Display: Public sector. Headquarters Display: Kuala Lumpur, Malaysia. Ownership Type Display: Business-to-business arm of Telekom Malaysia Berhad. Services & Offerings: Categories: Name: Digital infrastructure. Categories: Services: Connectivity. Categories: Services: Cloud services. Categories: Services: Data center. Categories: Services: Collaboration services. Categories: Name: Security and managed services. Categories: Services: Cybersecurity. Categories: Services: Managed services. Categories: Name: Business process outsourcing. Categories: Services: Payroll outsourcing. Categories: Services: HR outsourcing. Categories: Services: Accounting outsourcing. Categories: Services: Technical support. Categories: Services: Contact centre operations. Categories: Services: Social media management. Categories: Services: Front-office BPO. Categories: Services: Back-office BPO. Categories: Name: Smart services. Categories: Services: Smart services. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Cloud services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Cybersecurity. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Connectivity. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Smart services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Data center. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Collaboration services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: BPO services. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI and big data analytics. Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: Chatbots. Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: IT Service Management. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Human Resource

Methodology

Tm One's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.tmone.com.my/

Email: info@tmone.com.my

Phone: -

LinkedIn: https://www.linkedin.com/company/tm-0ne

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes