Tsa Group scorecard

Company Overview

Tsa Group is a BPO company headquartered in 31 Troode Street, 6005, West Perth, WA, Australia, founded in 1997, with approximately 1000-4999 employees. They specialize in Sales & Marketing, Customer Support, Back Office.

And as an extension of your business, we help you grow revenue, improve customer experience and reduce costs.

Executive summary

Brand Profile: Voice: customer experience focused. Voice: partnership-oriented. Voice: service-led. Voice: Australian-based. Voice: growth and outcomes oriented. Tagline: Australia’s leading contact centre outsourcing provider. Imagery Style: Public site copy emphasizes customer connection, contact-centre operations, and service delivery rather than a visually documented brand system.. Client Value Proposition: Summary: TSA Group positions its value around improving customer experience while acting as an extension of the client’s business.. Value Points: Title: Brand-extension model. Value Points: Description: The company states it considers itself an extension of partner businesses rather than a detached vendor.. Value Points: Title: Customer experience focus. Value Points: Description: Its service messaging centers on improving how brands connect with customers through CX tools and services.. Value Points: Title: Operational support breadth. Value Points: Description: The service mix spans customer-facing and back-office functions, allowing broader outsourcing coverage.. Company Overview: Tagline: Australia's leading CX solutions provider. Highlights: Australia-focused CX consultancy and services. Highlights: Call centre outsourcing and managed customer experience support. Highlights: Publicly lists offices in Australia and the Philippines. Description: TSA Group describes itself as a leading Australian call centre outsourcing provider and CX consultancy/services firm, positioning itself as an extension of partner businesses.. Competitive Differentiators: Differentiators: Title: CX-specialist positioning. Differentiators: Description: The company explicitly brands itself as a specialist in CX consultancy and services rather than a general BPO provider.. Differentiators: Title: Technology-enabled service delivery. Differentiators: Description: Public materials emphasize combining local expertise with customer experience technology and contact centre software.. Differentiators: Title: Multi-location operating footprint. Differentiators: Description: Public sources show presence in multiple Australian cities and the Philippines, supporting

Strengths

• Brand Profile: Voice: customer experience focused. Voice: partnership-oriented. Voice: service-led. Voice: Australian-based. Voice: growth and outcomes oriented. Tagline: Australia’s leading contact centre outsourcing provider. Imagery Style: Public site copy emphasizes customer connection, contact-centre operations, and service delivery rather than a visually documented brand system.. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: TSA Group positions its value around improving customer experience while acting as an extension of the client’s business.. Value Points: Title: Brand-extension model. Value Points: Description: The company states it considers itself an extension of partner businesses rather than a detached vendor.. Value Points: Title: Customer experience focus. Value Points: Description: Its service messaging centers on improving how brands connect with customers through CX tools and services.. Value Points: Title: Operational support breadth. Value. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Australia's leading CX solutions provider. Highlights: Australia-focused CX consultancy and services. Highlights: Call centre outsourcing and managed customer experience support. Highlights: Publicly lists offices in Australia and the Philippines. Description: TSA Group describes itself as a leading Australian call centre outsourcing provider and CX consultancy/services firm, positioning itself as an extension of partner businesses.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 50

• egs: 46.3
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 55.4
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Tsa Group's structured service taxonomy includes Sales & Marketing, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Other Australian contact centre outsourcing providers. Competitors: Evidence: TSA explicitly describes itself as a leading Australian call centre outsourcing provider, placing it in direct competition with other BPO/contact-centre outsourcers.. Competitors: Relationship: direct. Competitors: Name: CX consultancy firms. Competitors: Evidence: TSA positions itself as a CX consultancy and services provider, overlapping with firms offering customer experience advisory and implementation.. Competitors: Relationship: direct. Competitors: Name: General business process outsourcing providers. Competitors: Evidence: Public descriptions frame TSA as a BPO company with contact-centre and back-office services, overlapping with broader outsourcing providers.. Competitors: Relationship: adjacent. Positioning: TSA Group presents itself as an Australian-owned CX consultancy and contact-centre outsourcing provider offering onshore and offshore delivery across care, acquisition, sales, back office, and collections.. Market Signals: Founded in 1997. Market Signals: Public materials indicate a large multi-site delivery footprint in Australia and the Philippines. Market Signals: The company presents itself as one of Australia’s. Hiring & Workforce Signals: Open Positions: Title: Sales & Service Insurance Consultant - Entry Level. Open Positions: Location: Brisbane, QLD, AU, 4000. Open Positions: Seniority: entry-level. Open Positions: Department: Sales & Service. Workforce Signals: Active Careers Page: true. Workforce Signals: Recent Role Posting Date: 2025-10-16. Workforce Signals: Technology Team Mentions: true. Key Firmographics: Sectors Display: Customer experience (CX). Sectors Display: Call centre outsourcing. Sectors Display: Consulting. Sectors Display: Managed services. Headquarters Display: Ground Floor, 31 Troode Street, West Perth, WA 6005, Australia. Employee Count Display: 1,001-5,000 employees (SEEK listing). Leadership & Executives: Executives: Name: Luke Kenny. Executives: Title: CEO. Executives: Name: Jason Webster. Executives: Title: Chief Financial Officer. Executives: Name: Zahra Peggs. Executives: Title: Chief Operating Officer. Executives: Name: Kate Twigley. Executives: Title: Group Executive, Workplace Services. Executives:

Geography

The public profile records headquarters as 31 Troode Street, 6005, West Perth, WA, Australia. Countries listed in the structured record include -. Delivery Center Details: Centers: City: West Perth. Centers: Country: Australia. Centers: City: Brisbane. Centers: Country: Australia. Centers: City: Sydney. Centers: Country: Australia. Centers: City: Adelaide. Centers: Country: Australia. Centers: City: Melbourne. Centers: Country: Australia. Centers: City: Manila. Centers: Country: Philippines. Executive Summary: Summary: TSA Group is an Australian customer experience and outsourcing provider focused on CX consultancy, customer support, and operational services for partner brands. Public sources indicate it operates in Australia with a Philippines location and presents itself as an extension of clients' businesses.. Financial Health: Risk Factors: No public financial statements or funding/transaction disclosures were verified in the available sources.. Overall Health: unknown. Reputation & Reviews: Summary: Public employee-review platforms show mixed to negative employee sentiment, with ratings around 2.5-2.8 out of 5 across major review sites. No verified independent client review platform rating was identified from the available public sources.. Credentials: Detail: Based on 324 reviews in one public listing; sub-ratings include work-life balance 2.8, pay and benefits 2.7, job security and advancement 2.6, management 2.6, culture 3.0.. Credentials: Rating: 2.8/5. Credentials: Platform: Indeed. Credentials: Detail: Based on 368 reviews in the public company profile listing.. Credentials: Rating: 2.5/5. Credentials: Platform: SEEK. Employee & Client Sentiment: Green Flags: Active careers page with ongoing role postings.. Green Flags: Company presents itself as a leading CX solutions provider and highlights technology work.. Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: CX consultancy. Categories: Services: Customer experience consulting. Categories: Services: CX transformation support. Categories: Services: CX strategy and improvement. Categories: Name: CX technology and managed services. Categories:

Methodology

Tsa Group's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 37 distinct source URLs and retained 44 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Customer Support
• Back Office

Contact

Website: https://tsagroup.com.au

Email: -

Phone: -

LinkedIn: https://linkedin.com/company/tsa-group-australia/

Frequently Asked Questions

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