Undabot scorecard

Company Overview

Undabot is a BPO company headquartered in Ivana Lucica 2a, 10000, Zagreb, Zagreb. They serve the SaaS & Software industries.

Undabot’s core values include People First, fostering teamwork, maintaining work-life balance, ensuring clarity in communication, upholding quality, and encouraging continuous improvement. The organization values collaboration, transparency, and open communication to achieve common goals and provide effective solutions. The organization prioritizes a positive and supportive work environment for its employees, believing that a happy workforce leads to better client outcomes. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: technology-focused. Voice: custom-solution oriented. Voice: client-centric. Client Value Proposition: Summary: Undabot’s public value proposition centers on building custom mobile and web products that are tailored to client needs and delivered through collaborative, end-to-end engagement.. Value Points: Title: Tailored product development. Value Points: Description: The firm positions itself around custom-built solutions designed around client requirements.. Value Points: Title: Collaborative working model. Value Points: Description: Several public profiles mention close collaboration and open teamwork with clients.. Value Points: Title: Lifecycle support. Value Points: Description: Public descriptions include consulting, design, development, and ongoing maintenance.. Value Points: Title: Scale-focused digital products. Value Points: Description: Public profiles state the goal of helping clients scale on mobile and web platforms.. Company Overview: Highlights: Founded in 2013. Highlights: Headquartered in Zagreb, Croatia. Highlights: Specializes in custom mobile and web software development. Highlights: Publicly described as a privately held company. Description: Undabot is a Zagreb-based technology company specializing in custom software development, with a focus on mobile and web solutions.. Competitive Differentiators: Differentiators: Title: End-to-end delivery. Differentiators: Description: Public profiles emphasize consulting, analysis, design, development, and maintenance across the product lifecycle.. Differentiators: Title: Mobile-first technical depth. Differentiators: Description: The company highlights strong capability in iOS, Android, native mobile, and React Native development.. Differentiators: Title: Custom solution focus. Differentiators: Description: Undabot is repeatedly described as building tailor-made digital products rather than generic packaged services.. Differentiators: Title: European client orientation. Differentiators: Description: A public company profile states the firm is oriented primarily to the European market.. Competitive Landscape: Competitors: Name: Top software development agencies in Croatia. Competitors:

Strengths

• Brand Profile: Voice: technology-focused. Voice: custom-solution oriented. Voice: client-centric. (public_web; observed 2026-08-04)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Telecommunications. Clients: Client Name: A1 Telekom Austria Group. Clients: Segment: Enterprise. Clients: Industry: Postal / Logistics. Clients: Client Name: Austrian Post. Clients: Segment: Enterprise. Clients: Industry: Consumer goods / Beauty tech. Clients: Client Name: FOREO. Clients: Segment: Enterprise. Clients: Industry: Insurance. Clients: Client Name: Wiener Osiguranje. Clients: Segment: Enterprise. Clients: Industry: Media / Digital services. Clients: Client Name: Styria Digital Services. Clients: Segment: Enterprise. Clients: Industry: Retail technology. Clients: Client. (public_web; observed 2026-08-04)
• Client Value Proposition: Summary: Undabot’s public value proposition centers on building custom mobile and web products that are tailored to client needs and delivered through collaborative, end-to-end engagement.. Value Points: Title: Tailored product development. Value Points: Description: The firm positions itself around custom-built solutions designed around client requirements.. Value Points: Title: Collaborative working model. Value Points: Description: Several public profiles mention close collaboration and open teamwork with clients.. Value Points: Title: Lifecycle support. Value Points: Description: Public descriptions. (public_web; observed 2026-08-04)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-04)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-03-13)

Firmographics

GB100 score

Overall score: 48

• egs: 37.1
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Telecommunications. Clients: Client Name: A1 Telekom Austria Group. Clients: Segment: Enterprise. Clients: Industry: Postal / Logistics. Clients: Client Name: Austrian Post. Clients: Segment: Enterprise. Clients: Industry: Consumer goods / Beauty tech. Clients: Client Name: FOREO. Clients: Segment: Enterprise. Clients: Industry: Insurance. Clients: Client Name: Wiener Osiguranje. Clients: Segment: Enterprise. Clients: Industry: Media / Digital services. Clients: Client Name: Styria Digital Services. Clients: Segment: Enterprise. Clients: Industry: Retail technology. Clients: Client Name: poq. Clients: Segment: Enterprise. Clients: Industry: Utilities. Clients: Client Name: Wien Energie. Recent News: Articles: Date: 2025-01-15. Articles: Title: Undabot se, gubitkom najvećeg klijenta, gasi nakon 12 godina. Articles: Source: Netokracija. Articles: Summary: Reports that the company decided to shut down after losing its largest client.. Articles: Date: 2025-01-15. Articles: Title: Naglo se ugasila hrvatska softverska firma Undabot. Što se dogodilo?. Articles: Source: Index.hr. Articles: Summary: Reports the shutdown and cites 2023 financial results and employee count from public records.. Articles: Date: 2025-03-13. Articles: Title: Posrnula hrvatska tvrtka rasprodaje imovinu u centru Zagreba. Articles: Source: Večernji list. Articles: Summary: Reports asset sale activity after the shutdown decision.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Mobile app development. Categories: Services: iOS development. Categories: Services: Android development. Categories: Services: Native mobile apps. Categories: Services: React Native development. Categories: Name: Web development. Categories: Services: Web development. Categories: Services: Backend development. Categories: Services: Custom web applications. Categories: Name: Product and design. Categories: Services: UX/UI consulting. Categories: Services: Solution design. Categories: Services: Digital design. Categories: Name: Quality and delivery. Categories: Services: Quality assurance. Categories: Services: End-to-end product maintenance. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools:

Geography

The public profile records headquarters as Ivana Lucica 2a, 10000, Zagreb, Zagreb. Delivery Center Details: Centers: City: Zagreb. Centers: Model: HQ. Centers: Country: Croatia. Key Firmographics: Founded Year: 2013. Revenue Display: < $5 million on ZoomInfo; Croatian press cited 2023 revenue of about EUR 4.84 million. Sectors Display: Technology. Sectors Display: Custom software development. Sectors Display: Mobile apps. Sectors Display: Web development. Headquarters Display: Ivana Lučića 2a, Zagreb, Croatia. Employee Count Display: 51-200 employees on LinkedIn; other public profiles show 50-249 or about 67 employees. Ownership Type Display: Privately held. Executive Summary: Summary: Undabot is a Croatian custom software development firm that builds mobile and web applications, with public profiles emphasizing end-to-end product delivery, solution design, and long-term maintenance.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Hrvoje Kapetanović. Executives: Title: Publicly listed as a company contact/executive in directory sources. Executives: Name: Daniel Petljak. Executives: Title: Publicly referenced as part of company management in Croatian press. Executives: Name: Saša Ignjatović. Executives: Title: Publicly referenced as part of company management in Croatian press. Executives: Name: Zoran Turkovic. Executives: Title: COO (public profile source). Pricing & Engagement: Summary: No public, source-verifiable pricing model or commercial engagement structure was found in the available sources.. Reputation & Reviews: Summary: Public review platforms list Undabot profiles and reviews, but the accessible snippets do not provide a consistent verified aggregate rating in the gathered sources.. Credentials: Detail: Profile indicates reviews are available; no verified rating extracted from accessible snippet.. Credentials: Platform: Clutch. Credentials: Detail: Profile page available; no verified aggregate rating extracted from accessible snippet.. Credentials: Platform: TopDevelopers. Credentials: Detail: Agency profile available; no verified aggregate

Methodology

Undabot's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• SaaS & Software

Contact

Website: https://undabot.com

Email: info@undabot.com

Phone: +385 1 209 26 00

LinkedIn: https://www.linkedin.com/company/undabot

Frequently Asked Questions

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