Unicom Teleservices scorecard

Company Overview

Unicom Teleservices is a BPO company, founded in 1990, with approximately 1-49 employees. They specialize in Customer Support.

The firm can do so because they seek out, and bring together excellent resources and ideas to help their clients stay focused on their objectives. Their commitment to maintaining high standards ensures that they will always make every effort to keep this promise. They are always ready to work and are specialized in making custom solutions for each of their clients.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: availability-focused. Client Value Proposition: Summary: Unicom Teleservices positions itself as a live-agent support provider that helps businesses handle calls, customer communication, and operational tasks with 24/7 coverage and flexible engagement terms.. Value Points: Title: Always-on coverage. Value Points: Description: The company emphasizes 24-hour service and live-agent availability for inbound and outbound support.. Value Points: Title: Operational load reduction. Value Points: Description: Public descriptions highlight outsourcing of communication, help desk, intake, and processing tasks.. Value Points: Title: Scalable service model. Value Points: Description: The company states it offers simple billing and no contracts, which may support flexible use for variable call volumes.. Company Overview: Tagline: 24-hour inbound and outbound contact center and answering service provider.. Highlights: 24/7 live-agent coverage. Highlights: 100% U.S.-based, on-site agents. Highlights: No long-term contracts stated on the company website. Description: Unicom Teleservices is a U.S.-based answering service and call center company offering inbound and outbound communication support, virtual receptionist services, help desk support, and related BPO tasks.. Competitive Differentiators: Differentiators: Title: 24/7 live-agent availability. Differentiators: Description: The company states it operates around the clock, including holidays, with live agents handling calls and tasks.. Differentiators: Title: U.S.-based on-site staffing. Differentiators: Description: The company states that all agents are U.S.-based and on-site.. Differentiators: Title: Flexible engagement posture. Differentiators: Description: The company states there are no contracts and simple billing, with pay-for-time-use language on its website.. Differentiators: Title: Broad service mix for live communication workflows. Differentiators: Description: Public listings describe a combination of answering services, help desk support, intake, scheduling, and operational processing..

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: availability-focused. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: B2B/enterprise. Clients: Industry: Healthcare. Clients: Client Name: medical/healthcare organizations. Clients: Segment: B2B. Clients: Industry: Business services. Clients: Client Name: B2B multi-location companies. Clients: Segment: B2B. Clients: Industry: Real estate/property management. Clients: Client Name: property management. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Unicom Teleservices positions itself as a live-agent support provider that helps businesses handle calls, customer communication, and operational tasks with 24/7 coverage and flexible engagement terms.. Value Points: Title: Always-on coverage. Value Points: Description: The company emphasizes 24-hour service and live-agent availability for inbound and outbound support.. Value Points: Title: Operational load reduction. Value Points: Description: Public descriptions highlight outsourcing of communication, help desk, intake, and processing tasks.. Value Points: Title: Scalable service model.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 46

• egs: 47.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Unicom Teleservices's structured service taxonomy includes Customer Support. Client Portfolio: Clients: Segment: B2B/enterprise. Clients: Industry: Healthcare. Clients: Client Name: medical/healthcare organizations. Clients: Segment: B2B. Clients: Industry: Business services. Clients: Client Name: B2B multi-location companies. Clients: Segment: B2B. Clients: Industry: Real estate/property management. Clients: Client Name: property management. Competitive Landscape: Competitors: Name: AnswerConnect. Competitors: Relationship: direct. Competitors: Name: PATLive. Competitors: Relationship: direct. Competitors: Name: Sitel Group. Competitors: Relationship: adjacent. Positioning: 24x7 live-agent call and contact communication support focused on answering services, help desk, receptionist, and related outsourced communication tasks.. Market Signals: Directory listing positions the company among BPO providers with contact-center and answering-service capabilities.. Market Signals: Public materials emphasize long-running operations since 1990.. Differentiators: 24x7 live agent call and contact support. Differentiators: Inbound and outbound work including help desk and CSR tasks. Differentiators: Stated exclusion of collections, telemarketing, and sales. Hiring & Workforce Signals: Open Positions: Title: Full-Time Call Center Agent / Representative. Open Positions: Location: Alsip, Illinois, United States. Open Positions: Seniority: entry. Open Positions: Department: Call Center / Operations. Open Positions: Title: Full-Time Call Center Representative. Open Positions: Location: Alsip, Illinois, United States. Open Positions: Seniority: entry. Open Positions: Department: Call Center / Operations. Workforce Signals: Work Schedule: 24x7 live agent call and contact communication support. Workforce Signals: Work Schedule: Monday to Friday schedule noted on one posting. Workforce Signals: Benefits Offered: Dental. Workforce Signals: Benefits Offered: Vision. Workforce Signals: Benefits Offered: Term life insurance. Workforce Signals: Benefits Offered: Short-term disability. Workforce Signals: Benefits Offered: Medical insurance. Workforce Signals: Skills Or Requirements: typing speed over 35 WPM. Workforce Signals: Skills Or Requirements: excellent customer service. Workforce Signals: Skills Or Requirements: computer literacy. Workforce Signals: Skills Or Requirements: grammar and spelling attention to detail. Leadership & Executives: Executives:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Alsip. Centers: Model: HQ. Centers: Country: United States. Centers: City: Blue Island. Centers: Country: United States. Key Firmographics: Founded Year: 1990. Sectors Display: Banking. Sectors Display: Insurance. Sectors Display: Healthcare. Sectors Display: Education. Sectors Display: Restaurants. Sectors Display: E-commerce. Sectors Display: Logistics. Sectors Display: Telecommunications. Headquarters Display: Alsip, Illinois, United States. Employee Count Display: 11-50 employees. Ownership Type Display: Private / corporation. Recent News: Articles: Date: 2025-02-04. Articles: Title: Blog post on outsourcing help desk services. Articles: Source: Unicom Teleservices Blog. Articles: Summary: Company blog content discusses outsourcing help desk functions.. Articles: Date: 2026-02-13. Articles: Title: Company website updates outlining service positioning. Articles: Source: Unicom Teleservices. Articles: Summary: Homepage content highlights 24/7 coverage, U.S.-based agents, software integration, and pricing starting at $39.95 per month.. Articles: Date: 2026-04-20. Articles: Title: Blog post on call center outsourcing benefits. Articles: Source: Unicom Teleservices Blog. Articles: Summary: Company blog describes benefits of outsourcing call center services.. Services & Offerings: Categories: Name: Answering and reception. Categories: Services: Telephone answering. Categories: Services: Virtual receptionist. Categories: Services: Answering service. Categories: Services: Emergency answering service. Categories: Services: Location referral. Categories: Name: Call center and help desk. Categories: Services: Call center help desks. Categories: Services: Help desk outsourcing. Categories: Services: Technical help desk. Categories: Services: Customer care and response. Categories: Services: Business interruption and overflow handling. Categories: Name: Business process support. Categories: Services: BPO services. Categories: Services: Operational task support. Categories: Services: Processing. Categories: Services: Order taking. Categories: Services: Scheduling appointments. Categories: Services: Intake and contact management. Categories: Name: Industry-specific support. Categories: Services: Medical

Methodology

Unicom Teleservices's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support

Contact

Website: https://www.unicomcorp.com/

Email: info@unicomcorp.com

Phone: 888-636-1222.

LinkedIn: https://www.linkedin.com/company/unicom-teleservices/

Frequently Asked Questions

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