Uno Call Center scorecard

Company Overview

Uno Call Center is a BPO company, founded in 2004, with approximately 500-999 employees. They specialize in Customer Support, Back Office.

Executive summary

Brand Profile: Voice: value-oriented. Voice: service-focused. Voice: nearshore positioning. Tagline: Save Up to 60%. Imagery Style: Not verifiable from the provided public sources.. Client Value Proposition: Summary: UNO’s public positioning centers on cost-effective nearshore delivery, multilingual omnichannel support, and tailor-made solutions aligned to client workflows.. Value Points: Title: Cost savings positioning. Value Points: Description: UNO advertises savings of up to 60% on its main website.. Value Points: Title: Tailor-made solutions. Value Points: Description: UNO states it creates solutions aligned with operations such as order processing, CRM workflows, and customer service.. Value Points: Title: Operational coverage. Value Points: Description: Public materials reference around-the-clock availability for urgent inquiries and multiple support channels.. Company Overview: Tagline: UNO | Nearshore BPO & Call Center | Save Up to 60%. Highlights: Founded in 2004. Highlights: Based in Santiago, Dominican Republic. Highlights: Positions itself as a nearshore BPO and call center provider. Highlights: Claims service delivery for clients across North America. Description: United Nearshore Operations (UNO) is a global Business Process Outsourcing and call center company formed in January 2004 and located in Santiago, Dominican Republic. The company presents itself as a nearshore BPO provider serving clients across North America.. Competitive Differentiators: Differentiators: Title: Nearshore positioning. Differentiators: Description: UNO markets itself as a Dominican Republic-based nearshore provider serving North American clients.. Differentiators: Title: Broad channel coverage. Differentiators: Description: Public sources mention voice, chat, email, and text-based delivery across customer support workflows.. Differentiators: Title: Industry-tailored solutions. Differentiators: Description: UNO publishes sector-specific messaging for healthcare and retail/e-commerce use cases.. Differentiators: Title: Long operating history. Differentiators: Description: Public directory

Strengths

• Brand Profile: Voice: value-oriented. Voice: service-focused. Voice: nearshore positioning. Tagline: Save Up to 60%. Imagery Style: Not verifiable from the provided public sources.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: UNO’s public positioning centers on cost-effective nearshore delivery, multilingual omnichannel support, and tailor-made solutions aligned to client workflows.. Value Points: Title: Cost savings positioning. Value Points: Description: UNO advertises savings of up to 60% on its main website.. Value Points: Title: Tailor-made solutions. Value Points: Description: UNO states it creates solutions aligned with operations such as order processing, CRM workflows, and customer service.. Value Points: Title: Operational coverage. Value Points: Description: Public materials reference. (public_web; observed 2026-08-18)
• Company Overview: Tagline: UNO | Nearshore BPO & Call Center | Save Up to 60%. Highlights: Founded in 2004. Highlights: Based in Santiago, Dominican Republic. Highlights: Positions itself as a nearshore BPO and call center provider. Highlights: Claims service delivery for clients across North America. Description: United Nearshore Operations (UNO) is a global Business Process Outsourcing and call center company formed in January 2004 and located in Santiago, Dominican Republic. The company presents itself as a nearshore. (public_web; observed 2026-05-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-12)

Firmographics

GB100 score

Overall score: 48

• egs: 44.6
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 46.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Uno Call Center's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: UNO Contact. Competitors: Evidence: A different similarly named BPO profile appears in outsource directory results, but no verified relationship to UNO Call Center is established.. Competitors: Relationship: adjacent. Positioning: Nearshore BPO and call center provider serving clients across North America with cost-focused value messaging.. Market Signals: Founded in January 2004 per Outsource Accelerator profile. Market Signals: Directory listings and official site both emphasize call center and BPO services. Differentiators: Nearshore BPO positioning. Differentiators: Cost-savings claim on official site. Differentiators: 24/7 availability for urgent inquiries. Pricing & Engagement: Models: Name: Custom quote / tailored engagement. Models: Best For: Clients seeking bespoke outsourced operations. Models: Description: UNO indicates it builds solutions around client workflows rather than publishing fixed pricing.. Summary: Public sources do not disclose standard pricing, rate cards, minimums, or contract terms. The available public messaging suggests custom engagement based on tailored solutions.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience. Categories: Services: Customer Service. Categories: Services: Retention. Categories: Services: Billing Explanations or Payment Applications. Categories: Services: Welcome Calls. Categories: Services: Appointment Scheduling. Categories: Name: Sales and campaign support. Categories: Services: Campaign Setup. Categories: Services: Order processing. Categories: Services: Activations. Categories: Services: B2B and B2C Lead Generation. Categories: Name: Digital support. Categories: Services: Email Response. Categories: Services: Chat. Categories: Services: Chat and Email Care. Categories: Name: Technical and back-office support. Categories: Services: Technical Support. Categories: Services: Computer Diagnostics. Categories: Services: Data Entry. Categories: Services: Training. Categories: Name: Collections and recovery. Categories: Services: Collections. Categories: Name: Industry-specific solutions. Categories: Services: Retail and e-commerce support. Categories: Services: Healthcare call center services. Categories: Services: Travel support. Categories: Services: Disaster management. Executive

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Santiago. Centers: Country: Dominican Republic. Key Firmographics: Founded Year: 2004. Sectors Display: Business Process Outsourcing. Sectors Display: Call Center. Sectors Display: Outsourcing/Offshoring. Headquarters Display: Santiago, Dominican Republic. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review data is limited. An Indeed listing shows a 4.2 rating based on 5 reviews, but broader third-party reputation evidence is sparse in the sources gathered.. Credentials: Detail: Based on 5 reviews on the public listing.. Credentials: Rating: 4.2/5. Credentials: Platform: Indeed. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

Uno Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 48 distinct source URLs and retained 52 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Back Office

Contact

Website: https://www.uno.com.do

Email: contacto@uno.com.do

Phone: 1 829-947-8866

LinkedIn: http://www.linkedin.com/company/united-nearshore-operations-uno-

Frequently Asked Questions

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