Vericall Contact Centres scorecard

Company Overview

Vericall Contact Centres is a BPO company, founded in 2017, with approximately 1-49 employees. They specialize in Customer Support, Back Office.

This BPO company prides itself on offering unsurpassed customer service that stretches “across all your communication channels, such as social media and live chat, via our Omni-Channel solutions.” In just a few short years, VeriCall built itself up to become the UK’s largest directory inquiries contact center with 68% of the market share, leading to an 800% increase in staff due to new business flooding in. They currently employ 449 people and have an unknown revenue, estimated to be less than $5 million.

Executive summary

Brand Profile: Voice: customer-service oriented. Voice: solution-led. Voice: operational. Voice: sales-through-service. Tagline: Customer Service Solutions, Omni Channel Contact Centre Solutions & BPO Services. Imagery Style: Corporate contact-centre / service-operations branding with emphasis on omnichannel customer support.. Client Value Proposition: Summary: VeriCall’s public positioning centers on improving customer service coverage, providing always-on call handling, and supporting customer and subscription operations through a flexible BPO/contact-centre model.. Value Points: Title: Always-on coverage. Value Points: Description: Calls can be answered around the clock, which is useful for businesses needing continuous customer access.. Value Points: Title: Customer management support. Value Points: Description: The company emphasizes customer service and customer management capabilities rather than only basic call answering.. Value Points: Title: Flexible service packaging. Value Points: Description: The business offers on-demand and pay-as-you-go virtual receptionist support for smaller organizations.. Value Points: Title: Sector-specific operational fit. Value Points: Description: Public references suggest experience serving pay-TV and telecom-related workflows.. Company Overview: Tagline: Customer Service Solutions, Omni Channel Contact Centre Solutions & BPO Services. Highlights: UK-based BPO/contact centre provider. Highlights: Omni-channel and customer service solutions. Highlights: Inbound and outbound contact centre services. Highlights: Pay-TV and subscription-management capability is referenced in public materials. Description: VeriCall Solutions presents itself as a UK-based contact centre and BPO provider offering inbound and outbound customer service, omni-channel support, and related engagement-hub services.. Competitive Differentiators: Differentiators: Title: 24/7/365 service model. Differentiators: Description: Public materials state that the company answers calls 24/7, 365 days a year.. Differentiators: Title: UK-based delivery. Differentiators: Description: The firm describes its BPO call centre as UK based.. Differentiators: Title: Multi-channel and

Strengths

• Brand Profile: Voice: customer-service oriented. Voice: solution-led. Voice: operational. Voice: sales-through-service. Tagline: Customer Service Solutions, Omni Channel Contact Centre Solutions & BPO Services. Imagery Style: Corporate contact-centre / service-operations branding with emphasis on omnichannel customer support.. (public_web; observed 2026-01-19)
• Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Media / Pay-TV. Clients: Client Name: DAZN. Clients: Segment: Enterprise. Clients: Industry: Directory assistance / Telecommunications. Clients: Client Name: 118 118. Industry Concentration: Pay-TV / media. Industry Concentration: subscription sales. Industry Concentration: customer management. (public_web; observed 2026-01-19)
• Client Value Proposition: Summary: VeriCall’s public positioning centers on improving customer service coverage, providing always-on call handling, and supporting customer and subscription operations through a flexible BPO/contact-centre model.. Value Points: Title: Always-on coverage. Value Points: Description: Calls can be answered around the clock, which is useful for businesses needing continuous customer access.. Value Points: Title: Customer management support. Value Points: Description: The company emphasizes customer service and customer management capabilities rather than only basic call answering.. Value Points:. (public_web; observed 2025-11-04)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-01-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-28)

Firmographics

GB100 score

Overall score: 45

• egs: 39.7
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.1
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Vericall Contact Centres's structured service taxonomy includes Customer Support, Back Office. Client Portfolio: Clients: Segment: Enterprise. Clients: Industry: Media / Pay-TV. Clients: Client Name: DAZN. Clients: Segment: Enterprise. Clients: Industry: Directory assistance / Telecommunications. Clients: Client Name: 118 118. Industry Concentration: Pay-TV / media. Industry Concentration: subscription sales. Industry Concentration: customer management. Competitive Landscape: Competitors: Name: Teleperformance. Competitors: Evidence: Alternative large-scale contact centre and BPO provider in the same service category.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: Alternative large-scale customer experience and BPO provider in the same service category.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: Alternative large-scale customer service outsourcing provider in the same service category.. Competitors: Relationship: direct. Positioning: UK-based omnichannel contact centre and BPO provider focused on customer service, subscription sales, and customer management.. Market Signals: Gold award-winning contact centre claim in public directory coverage.. Market Signals: Public references to 24/7/365 call handling and sector-specific subscriber management technology.. Differentiators: Public messaging emphasizes omnichannel contact centre solutions.. Differentiators: Public references indicate specialization in subscription sales and customer management.. Differentiators: Evidence of a UK onshore delivery footprint in Kirkcaldy and London.. Hiring & Workforce Signals: Open Positions: Title: Customer Service roles. Open Positions: Location: Fife, Scotland. Open Positions: Seniority: entry to mid. Open Positions: Department: Contact centre. Open Positions: Title: Customer Delivery Manager. Open Positions: Location: Fife, Scotland. Open Positions: Seniority: mid. Open Positions: Department: Operations. Workforce Signals: Flexible Hours: offered. Workforce Signals: On Site Training: offered. Workforce Signals: Permanent Contracts: possible for successful candidates. Workforce Signals: Job Application Email: jobs@vericallsolutions.net. Key Firmographics: Sectors Display: Contact centre. Sectors Display: BPO. Sectors Display: Telecommunications. Sectors Display: Pay-TV / subscription services. Headquarters Display: London, England, United Kingdom; contact page also lists Kirkcaldy, Fife and London addresses. Pricing & Engagement:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kirkcaldy. Centers: Model: onshore contact centre. Centers: Country: United Kingdom. Centers: Timezone: Europe/London. Centers: City: London. Centers: Model: office/contact point. Centers: Country: United Kingdom. Centers: Timezone: Europe/London. Executive Summary: Summary: VeriCall Solutions appears to be a specialist BPO/contact centre firm focused on customer contact handling, subscription and customer management, and 24/7 service delivery for businesses in the UK market.. Financial Health: Risk Factors: No public revenue, margin, or recent funding disclosures found in the available sources.. Risk Factors: Publicly available financial disclosure is limited.. Overall Health: unknown. Financial Events: Date: 2019-08-13. Financial Events: Event Type: grant. Financial Events: Description: Reported opening of Kirkcaldy contact centre following a £1 million Scottish Enterprise grant.. Recent News: Articles: Date: 2026-01-19. Articles: Title: VeriCall article references planned job creation in Kirkcaldy. Articles: Source: VeriCall Solutions articles. Articles: Summary: A company article mentions plans to create 209 living-wage jobs in Kirkcaldy over two years after a Scottish Enterprise grant.. Reputation & Reviews: Summary: Public review information is limited and mixed. Indeed shows a small set of employee reviews with low overall ratings, while third-party directory listings describe the company in positive service terms; no verified client review platform rating was located in the gathered sources.. Credentials: Detail: Employee review summaries include complaints about management and some positive comments about colleagues.. Credentials: Rating: 2.0/5 overall in management-related reviews; 13 total reviews listed. Credentials: Platform: Indeed. Credentials: Detail: Work-life balance 2.9/5, pay and benefits 2.6/5, job security and advancement 1.8/5, management 2.6/5, culture 2.3/5.. Credentials: Rating: Overall review page present with sub-ratings.

Methodology

Vericall Contact Centres's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Customer Support
• Back Office

Contact

Website: https://contact-centres.com/

Email: info@vericallsolutions.com

Phone: 44 203 455 2222

LinkedIn: https://www.linkedin.com/company/vericall-ltd/

Frequently Asked Questions

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