Visaya KPO scorecard

Company Overview

Visaya KPO is a BPO company, founded in 2007, with approximately 1000-4999 employees. They specialize in Finance & Accounting, Technical Support, Accounts Receivable, Accounts Payable, Back Office. They serve the E-commerce & Retail industries.

The firm currently has between 500 to 1,000 employees, and it has reported revenue of $11 million. This award-winning BPO and outsourcing firm focuses on the delivery of solutions that address the “needs of companies in the United States to remain competitive in their respective marketplaces.” Through its years in operation, Visaya KPO has also expanded to provide its solutions to businesses around the world. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: AI-led transformation. Voice: fulfilling career. Voice: continuous learning. Voice: vibrant work culture. Voice: innovation. Tagline: VISAYA is the Philippines' first AI-led transformation partner.. Client Value Proposition: Summary: VISAYA KPO appears to position itself as a technology-enabled outsourcing partner that combines operational delivery with AI-led transformation, aiming to improve cost effectiveness, quality, and compliance.. Value Points: Title: Cost-effective delivery. Value Points: Description: Public executive profile text states the company has delivered cost-effective and quality-centric solutions to clients since 2006.. Value Points: Title: Operational breadth. Value Points: Description: The firm advertises services across contact center, healthcare, finance and accounting, and IT management.. Value Points: Title: Compliance-oriented operations. Value Points: Description: Public materials reference PCI-DSS, GDPR, and National Privacy Commission compliance.. Company Overview: Tagline: VISAYA — Digital Intelligent Operations. Highlights: Website states the company is the Philippines' first AI-led transformation partner.. Highlights: Public site shows locations in Ortigas, Dumaguete, Bacolod, and Las Vegas.. Highlights: Company materials indicate it serves contact center, healthcare, finance and accounting, and IT management needs.. Description: VISAYA KPO presents itself as an AI-led transformation partner and global IT-BPM company with operations in the Philippines and the United States.. Competitive Differentiators: Differentiators: Title: AI-led transformation positioning. Differentiators: Description: The company brands itself as an AI-led transformation partner rather than a traditional BPO.. Differentiators: Title: Multi-location delivery footprint. Differentiators: Description: Public locations include Ortigas, Bacolod, Dumaguete, and Las Vegas, supporting distributed delivery.. Differentiators: Title: Industry specialization. Differentiators: Description: Public materials emphasize specialization in contact center, healthcare information management, finance and accounting, and IT management.. Differentiators: Title: Compliance positioning.

Strengths

• Brand Profile: Voice: AI-led transformation. Voice: fulfilling career. Voice: continuous learning. Voice: vibrant work culture. Voice: innovation. Tagline: VISAYA is the Philippines' first AI-led transformation partner.. (public_web; observed 2026-08-19)
• Client Value Proposition: Summary: VISAYA KPO appears to position itself as a technology-enabled outsourcing partner that combines operational delivery with AI-led transformation, aiming to improve cost effectiveness, quality, and compliance.. Value Points: Title: Cost-effective delivery. Value Points: Description: Public executive profile text states the company has delivered cost-effective and quality-centric solutions to clients since 2006.. Value Points: Title: Operational breadth. Value Points: Description: The firm advertises services across contact center, healthcare, finance and accounting, and IT management.. Value. (public_web; observed 2026-08-21)
• Company Overview: Tagline: VISAYA — Digital Intelligent Operations. Highlights: Website states the company is the Philippines' first AI-led transformation partner.. Highlights: Public site shows locations in Ortigas, Dumaguete, Bacolod, and Las Vegas.. Highlights: Company materials indicate it serves contact center, healthcare, finance and accounting, and IT management needs.. Description: VISAYA KPO presents itself as an AI-led transformation partner and global IT-BPM company with operations in the Philippines and the United States.. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-23)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-21)

Firmographics

GB100 score

Overall score: 50

• egs: 41.3
• growth: 56.5
• reputation: 53.3
• ai_readiness: 50
• market_footprint: 44
• digital_readiness: 54.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Visaya KPO's structured service taxonomy includes Finance & Accounting, Technical Support, Accounts Receivable, Accounts Payable, Back Office. Competitive Landscape: Competitors: Name: Outsourcing providers focused on KPO and contact center services. Competitors: Evidence: Public references describe Visaya as a KPO and contact center provider serving healthcare, customer experience, and finance/accounting markets.. Competitors: Relationship: direct. Competitors: Name: AI-enabled business services firms. Competitors: Evidence: The company describes itself as an AI-led transformation partner.. Competitors: Relationship: direct. Competitors: Name: General BPO providers. Competitors: Evidence: Directory listings place the company in the broader BPO industry.. Competitors: Relationship: adjacent. Positioning: Public materials position Visaya KPO as a knowledge process outsourcing and AI-led transformation provider with operations in the Philippines and the United States.. Market Signals: Public sources reference facilities in Ortigas, Bacolod, Dumaguete, and Las Vegas.. Market Signals: A public industry article describes a strategic shift from outbound sales toward specialized KPO offerings.. Market Signals: Directory listings and company pages indicate activity in the BPO sector.. Differentiators: AI-led transformation positioning. Differentiators: KPO specialization. Differentiators: Multi-location. Recent News: Articles: Date: 2026-08-03. Articles: Title: Visaya bets on AI to become frontier firm. Articles: Source: Context.ph. Articles: Summary: Coverage says the company is shifting from an outbound sales provider toward a specialized KPO player serving healthcare, customer experience, and finance and accounting markets.. Articles: Date: 2023-03-10. Articles: Title: VISAYA Inaugurates New Ortigas HQ. Articles: Source: VISAYA KPO Blog. Articles: Summary: Company post says Visaya was established in 2007, notes industry memberships, and highlights service specialization and headquarters expansion.. Employee & Client Sentiment: Red Flags: Public reviews mention unstructured operations, management issues, and HR/recruitment concerns.. Red Flags: Glassdoor shows only 54% recommendation, suggesting a divided employee view.. Green Flags: Review platforms show some employees describe the workplace as productive and collaborative.. Green Flags: Glassdoor indicates 54% of

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Ortigas. Centers: Country: Philippines. Centers: City: Dumaguete. Centers: Country: Philippines. Centers: City: Bacolod. Centers: Country: Philippines. Centers: City: Las Vegas. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Clinical Nurse Auditor. Open Positions: Location: Ortigas. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Workforce Signals: Career Page Active: true. Workforce Signals: Recent Posting Activity: active. Key Firmographics: Founded Year: 2007. Sectors Display: contact center. Sectors Display: healthcare information management. Sectors Display: finance and accounting. Sectors Display: IT management. Headquarters Display: Las Vegas, Nevada, United States; Philippines operations in Ortigas, Bacolod, and Dumaguete. Services & Offerings: Categories: Name: Contact center. Categories: Services: technical support. Categories: Services: English-speaking support. Categories: Name: Healthcare information management. Categories: Services: healthcare information management services. Categories: Name: Finance and accounting. Categories: Services: finance and accounting delivery. Categories: Name: IT management. Categories: Services: IT management services. Executive Summary: Summary: VISAYA KPO is a Philippines-based KPO/BPO provider with a public footprint in contact center, healthcare information management, finance and accounting, and IT management services, and it markets itself as an AI-led digital operations partner.. Description Long: A tree of life at sunrise VISAYA combines human expertise and intelligent technology to help businesses work smarter, create better experiences, and achieve outcomes that matter. By combining AI-powered innovation, operational expertise, and exceptional people, we help organizations create measurable outcomes while keeping humanity at the center of every decision.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Julian Kyle Lizares Valenzuela. Executives: Title: Chief Executive Officer. Executives: Name: Butch Valenzuela. Executives: Title:

Methodology

Visaya KPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 24 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Technical Support
• Accounts Receivable
• Accounts Payable
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.visayakpo.com

Email: sales@visayakpo.com

Phone: (+1) 949 705 6502 / (+02) 338 4574

LinkedIn: http://www.linkedin.com/company/visayakpo

Frequently Asked Questions

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