Voxcentrix scorecard

Company Overview

Voxcentrix is a BPO company, founded in 1999, with approximately 1-49 employees. They specialize in Sales & Marketing, Finance & Accounting, Technical Support, Customer Support, Recruitment, Back Office. They serve the E-commerce & Retail industries.

[](https://voxcentrix.com/) - Customer Service - Collections - Telesales & telemarketing - Vox for small business - Tech Support - Surveys - Outsourcing - About - Brand ambassadors - Careers - The happiness lab - Contact us - Blog - Reviews - Learn More

Executive summary

Brand Profile: Voice: Promotional. Voice: Bilingual. Voice: Sales-oriented. Client Value Proposition: Summary: Voxcentrix’s public positioning centers on helping clients outsource customer-facing operations through a bilingual, Mexico-based call center model with customizable service delivery.. Value Points: Title: Customer experience focus. Value Points: Description: The company states a mission centered on creating strong customer experiences.. Value Points: Title: Nearshore accessibility. Value Points: Description: Public contact details and location listings indicate a Tijuana base that may support cross-border operations for North American clients.. Value Points: Title: Flexible outsourcing. Value Points: Description: Directory sources describe customizable call center outsourcing solutions.. Company Overview: Tagline: VOXCENTRIX Is Tijuana's Call Center. Highlights: Public sources describe the company as a business process outsourcing and contact center services provider.. Highlights: The company site states it offers a wide range of services for different business needs.. Highlights: Public directory sources place the company in Tijuana, Baja California, Mexico.. Description: Voxcentrix appears to be a BPO and contact center provider based in Tijuana, Mexico, offering outsourced call center and customer service solutions for business clients.. Competitive Differentiators: Differentiators: Title: Mexico-based delivery model. Differentiators: Description: Public sources emphasize the company’s Tijuana location, supporting a nearshore/Mexico delivery positioning.. Differentiators: Title: Bilingual BPO positioning. Differentiators: Description: A public executive profile describes the company as a bilingual BPO headquartered in Tijuana.. Differentiators: Title: Customizable outsourcing solutions. Differentiators: Description: Directory coverage states the company provides customizable call center outsourcing solutions for U.S. and Mexican markets.. Differentiators: Title: Long operating history. Differentiators: Description: A directory source indicates the company has served its markets since 1999.. Key Firmographics:

Strengths

• Brand Profile: Voice: Promotional. Voice: Bilingual. Voice: Sales-oriented. (public_web; observed 2026-08-20)
• Client Portfolio: Industry Concentration: Healthcare. Industry Concentration: Telecommunications. Industry Concentration: Retail. Industry Concentration: Insurance. Industry Concentration: Finance. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: Voxcentrix’s public positioning centers on helping clients outsource customer-facing operations through a bilingual, Mexico-based call center model with customizable service delivery.. Value Points: Title: Customer experience focus. Value Points: Description: The company states a mission centered on creating strong customer experiences.. Value Points: Title: Nearshore accessibility. Value Points: Description: Public contact details and location listings indicate a Tijuana base that may support cross-border operations for North American clients.. Value Points: Title: Flexible outsourcing. Value. (public_web; observed 2026-06-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-05)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-18)

Firmographics

GB100 score

Overall score: 47

• egs: 41.9
• growth: 56.5
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 29.7
• digital_readiness: 53.3

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Voxcentrix's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Technical Support, Customer Support, Recruitment, Back Office. Client Portfolio: Industry Concentration: Healthcare. Industry Concentration: Telecommunications. Industry Concentration: Retail. Industry Concentration: Insurance. Industry Concentration: Finance. Competitive Landscape: Competitors: Name: TaskUs. Competitors: Evidence: Overlapping outsourced customer support and contact center services.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Overlapping large-scale contact center and BPO services.. Competitors: Relationship: direct. Competitors: Name: Conduent. Competitors: Evidence: Overlapping customer support and back-office outsourcing services.. Competitors: Relationship: adjacent. Positioning: Nearshore BPO/call center provider in Tijuana focused on customer service, sales, and AI-assisted lead handling.. Market Signals: Services span customer service, telemarketing, collections, surveys, and sales.. Market Signals: Public materials emphasize U.S.-Mexico border proximity and nearshore delivery.. Differentiators: Nearshore Tijuana location. Differentiators: Bilingual BPO positioning. Differentiators: AI calling platform. Differentiators: Survey and credit verification services. Hiring & Workforce Signals: Open Positions: Title: Customer Service Representative. Open Positions: Location: Otay, Tijuana, Baja California, Mexico. Open Positions: Seniority: Entry. Open Positions: Department: Operations. Open Positions: Title: Sales Representative. Open Positions: Location: Otay, Tijuana, Baja California, Mexico. Open Positions: Seniority: Entry. Open Positions: Department: Sales. Open Positions: Title: Survey Representative. Open Positions: Location: Otay, Tijuana, Baja California, Mexico. Open Positions: Seniority: Entry. Open Positions: Department: Operations. Open Positions: Title: Credit Verification Representative. Open Positions: Location: Otay, Tijuana, Baja California, Mexico. Open Positions: Seniority: Entry. Open Positions: Department: Operations. Workforce Signals: Location Signal: Located in Otay in front of Universidad Autónoma de Baja California (UABC).. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Contact center services. Categories: Services: Inbound call handling. Categories: Services: Outbound call handling. Categories: Services: Customer service outsourcing. Categories: Name: BPO services. Categories: Services: Business process outsourcing. Categories: Services: Customizable outsourcing solutions. Executive Summary: Summary: Voxcentrix is a

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Tijuana. Centers: Model: nearshore call center. Centers: Country: Mexico. Recent News: Articles: Date: 2026-06-18. Articles: Title: VOXCENTRIX website updates and current site presence. Articles: Source: VOXCENTRIX. Articles: Summary: The company site remained active in 2026 and continued to present Voxcentrix as a Tijuana call center provider.. Articles: Date: 2026-06-18. Articles: Title: Contact page remains active with 24/7 call-center contact messaging. Articles: Source: VOXCENTRIX. Articles: Summary: The contact page indicates ongoing availability for call center requirements and references establishment of a call center in Mexico.. Reputation & Reviews: Summary: Public employee-review data exists, but the available information is limited and should be treated cautiously. Aggregate ratings visible in public review pages indicate mixed-to-positive employee sentiment, though the underlying sample is small.. Credentials: Detail: Public review page shows an overall rating of 3.5 based on 20 reviews.. Credentials: Rating: 3.5/5. Credentials: Platform: Indeed. Credentials: Detail: Public listing shows 1 review with a 5.0 rating for a Chula Vista location.. Credentials: Rating: 5.0/5. Credentials: Platform: Yelp. Credentials: Detail: A public profile exists, but the available snippet does not provide a verified overall rating in the accessible source data.. Credentials: Platform: Clutch. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public LinkedIn material identifies Nicole Braun as Sales and Business Development Director at Voxcentrix.. Executives: Name: Nicole Braun. Executives: Title: Sales and Business Development Director. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI calling platform. Ai Capabilities: Automated lead calling. Ai Capabilities: Lead qualification. Ai Capabilities: Lead

Methodology

Voxcentrix's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 22 distinct source URLs and retained 28 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Technical Support
• Customer Support
• Recruitment
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.voxcentrix.com

Email: jobs@voxcentrix.com

Phone: 2 664 624 9510

LinkedIn: http://www.linkedin.com/company/voxcentrix

Frequently Asked Questions

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