Voxpro scorecard

Last updated: 2026-08-26

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Company Overview

Voxpro is a BPO company.

Executive summary

Brand Profile: Voice: award-winning. Voice: multilingual. Voice: global. Voice: customer experience oriented. Voice: technical support oriented. Client Value Proposition: Summary: Voxpro’s public positioning centers on helping companies scale customer-facing operations through multilingual support, technical assistance, and sales operations for global brands.[3][13]. Value Points: Title: Scale support operations. Value Points: Description: Public descriptions emphasize helping clients manage customer experience and support at scale.. Value Points: Title: Specialized technical assistance. Value Points: Description: Technical support is presented as a core service alongside CX delivery.. Value Points: Title: Multilingual customer coverage. Value Points: Description: Multilingual delivery is repeatedly cited in public company descriptions.. Company Overview: Highlights: Customer experience and technical support provider[3][13]. Highlights: Reported headquarters in Cork, Ireland[2][13]. Highlights: Listed offices in Cork, Dublin, and Folsom, California[2]. Description: Voxpro is described in public sources as an Irish customer experience and BPO provider focused on outsourced customer experience, technical support, and sales operations. Public profiles also characterize it as serving multilingual support and technology-oriented clients, with offices in Cork and Dublin and a presence in the United States.[2][3][13]. Competitive Differentiators: Differentiators: Title: Multilingual delivery. Differentiators: Description: Public profiles emphasize multilingual customer experience and support as a core capability.. Differentiators: Title: Technology-client orientation. Differentiators: Description: Sources describe the firm as serving large global brands, especially technology companies.. Differentiators: Title: Broad CX and technical support scope. Differentiators: Description: Public descriptions combine customer experience, technical support, and sales operations in one offering set.. Differentiators: Title: Irish operating base with international footprint. Differentiators: Description: Public location data shows headquarters in Cork with additional Ireland and U.S. office presence..

Strengths

  • Brand Profile: Voice: award-winning. Voice: multilingual. Voice: global. Voice: customer experience oriented. Voice: technical support oriented. (public_web; observed 2026-08-20)
  • Client Value Proposition: Summary: Voxpro’s public positioning centers on helping companies scale customer-facing operations through multilingual support, technical assistance, and sales operations for global brands.[3][13]. Value Points: Title: Scale support operations. Value Points: Description: Public descriptions emphasize helping clients manage customer experience and support at scale.. Value Points: Title: Specialized technical assistance. Value Points: Description: Technical support is presented as a core service alongside CX delivery.. Value Points: Title: Multilingual customer coverage. Value Points: Description: Multilingual delivery is. (public_web; observed 2026-08-25)
  • Company Overview: Highlights: Customer experience and technical support provider[3][13]. Highlights: Reported headquarters in Cork, Ireland[2][13]. Highlights: Listed offices in Cork, Dublin, and Folsom, California[2]. Description: Voxpro is described in public sources as an Irish customer experience and BPO provider focused on outsourced customer experience, technical support, and sales operations. Public profiles also characterize it as serving multilingual support and technology-oriented clients, with offices in Cork and Dublin and a presence in the United States.[2][3][13]. (public_web; observed 2026-08-20)

Gaps

  • The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
  • The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
  • The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-02-14)

Firmographics

GB100 score

Overall score: 47

  • egs: 36
  • growth: 50
  • reputation: 45.5
  • ai_readiness: 50
  • market_footprint: 50
  • digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Reputation & Reviews: Summary: Public review data is limited in the available sources; one employee-review platform shows a middling overall rating, but this is not a client reference or independently verified service benchmark.[10]. Credentials: Detail: Based on 249 reviews; work-life balance 3.0, pay and benefits 2.8, job security and advancement 2.7, management 2.6, culture 3.1.. Credentials: Rating: 3.0/5 overall. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer experience. Categories: Services: Customer support. Categories: Services: Customer management. Categories: Services: Multilingual support. Categories: Name: Technical support. Categories: Services: Technical customer support. Categories: Services: Product support. Categories: Name: Revenue operations. Categories: Services: Sales operations. Competitive Landscape: Competitors: Name: TELUS International. Competitors: Evidence: LinkedIn describes Voxpro as 'powered by TELUS International'.. Competitors: Relationship: adjacent. Competitors: Name: Outsourcing and offshoring consulting firms. Competitors: Evidence: Voxpro is described as an outsourcing and offshoring consulting provider.. Competitors: Relationship: alternative. Delivery Center Details: Centers: City: Cork. Centers: Country: Ireland. Centers: City: Dublin. Centers: Country: Ireland. Centers: City: Folsom. Centers: Country: United States. Centers: City: Bucharest. Centers: Country: Romania. Centers: City: Manila. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Key Firmographics: Founded Year: 1995. Sectors Display: Customer experience. Sectors Display: Business process outsourcing. Sectors Display: IT consulting and outsourcing. Headquarters Display: Cork, Ireland. Ownership Type Display: Private company. Leadership & Executives: Executives: Bio: Public sources identify Dan Kiely as a founder of Voxpro and later as a CEO/co-founder figure in company references.. Executives: Name: Dan Kiely. Executives: Title: Co-founder. Executives: Bio: Public sources identify Linda Kiely as a co-founder and director in historical company references.. Executives: Name: Linda Kiely. Executives: Title: Co-founder. Executives: Bio: Public professional profile

Geography

Recent News: Articles: Date: 2017-08-16. Articles: Title: TELUS International Acquires Voxpro. Articles: Source: Newswire.ca. Articles: Summary: TELUS International announced the acquisition of Voxpro, describing it as Ireland's largest international provider of customer experience, technical support and sales operations solutions.. Executive Summary: Summary: Public sources indicate Voxpro is a private BPO and customer experience provider founded in Ireland, with a core focus on multilingual customer support, technical support, and sales operations for global brands, especially in technology-oriented use cases.[3][13][15]. Asset Logo: Visibility: public.

Methodology

Voxpro's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

  • Insufficient public evidence for employee coverage.
  • Insufficient public evidence for headquarters coverage.
  • Insufficient public evidence for service taxonomy coverage.
  • Insufficient public evidence for industry taxonomy coverage.

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Contact

Website: https://www.voxpro.com/

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