411 BPO scorecard

Company Overview

411 BPO is a BPO company, founded in 2006, with approximately 100-249 employees. They specialize in Finance & Accounting, Customer Support. They serve the E-commerce & Retail industries.

Most of its clients are in the US. By focusing on small and medium businesses, 411 BPO has gained valuable expertise in solving the issues that are unique to startups and small companies. 411 BPO is more than a call center. It’s a partner for success that can take over marketing tasks so you can focus on other important things. This BPO provider operates a call center that specializes in helping small and medium businesses. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: customer-service oriented. Voice: fast-growing. Client Value Proposition: Summary: 411 BPO’s public messaging centers on helping businesses improve customer service and operational efficiency through outsourced communication and call center support.. Value Points: Title: Customer satisfaction support. Value Points: Description: The company frames its services around improving customer engagement and satisfaction.. Value Points: Title: Operational efficiency. Value Points: Description: Public descriptions say it supports businesses by outsourcing communication and call center functions.. Value Points: Title: International client reach. Value Points: Description: Public profiles indicate most clients are in the US and that the company has offices in the US and Europe.. Company Overview: Tagline: A fast-growing business process outsourcing company focused on customer service.. Highlights: Public directory listing on Outsource Accelerator. Highlights: Official website and company LinkedIn presence. Highlights: Cebu, Philippines headquarters referenced in public profiles. Description: 411 BPO is a Philippine BPO provider with a public company profile on Outsource Accelerator and an official website describing the firm as a communications-focused outsourcing company.. Competitive Differentiators: Differentiators: Title: SMB-focused service model. Differentiators: Description: Public descriptions indicate a call center model oriented toward small and medium-sized businesses.. Differentiators: Title: Geographic presence. Differentiators: Description: Public profiles state the company has offices in the US and Europe in addition to its Cebu headquarters.. Differentiators: Title: Customer-service positioning. Differentiators: Description: The company describes itself as setting new standards in customer service and emphasizes creativity and innovation.. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: adjacent. Positioning: Customer-service-focused BPO provider serving small and medium businesses, with most clients in the US and a Cebu-based operating

Strengths

• Brand Profile: Voice: customer-service oriented. Voice: fast-growing. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: 411 BPO’s public messaging centers on helping businesses improve customer service and operational efficiency through outsourced communication and call center support.. Value Points: Title: Customer satisfaction support. Value Points: Description: The company frames its services around improving customer engagement and satisfaction.. Value Points: Title: Operational efficiency. Value Points: Description: Public descriptions say it supports businesses by outsourcing communication and call center functions.. Value Points: Title: International client reach. Value Points: Description: Public profiles indicate. (public_web; observed 2026-06-01)
• Company Overview: Tagline: A fast-growing business process outsourcing company focused on customer service.. Highlights: Public directory listing on Outsource Accelerator. Highlights: Official website and company LinkedIn presence. Highlights: Cebu, Philippines headquarters referenced in public profiles. Description: 411 BPO is a Philippine BPO provider with a public company profile on Outsource Accelerator and an official website describing the firm as a communications-focused outsourcing company.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-03-12)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-01)

Firmographics

GB100 score

Overall score: 45

• egs: 40.7
• growth: 50.5
• reputation: 49
• ai_readiness: 50
• market_footprint: 31
• digital_readiness: 46.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

411 BPO's structured service taxonomy includes Finance & Accounting, Customer Support. Key Firmographics: Founded Year: 2014. Revenue Display: Less than $5 million. Sectors Display: Business process outsourcing. Sectors Display: Customer service. Sectors Display: Telemarketing. Sectors Display: Lead generation. Sectors Display: Call center operations. Sectors Display: Advertising services. Headquarters Display: Cebu City, Cebu Province, Philippines. Employee Count Display: 201-500 employees (LinkedIn); fewer than 500 employees (Outsource Accelerator). Ownership Type Display: Privately held. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Customer relations. Categories: Name: Telemarketing and sales support. Categories: Services: Outbound telemarketing. Categories: Services: Inbound telemarketing. Categories: Services: Sales. Categories: Services: Sales conversions support. Categories: Name: Operations support. Categories: Services: Quality assurance / quality control. Categories: Services: Collections. Categories: Services: Recruiting. Categories: Name: Marketing support. Categories: Services: Online marketing. Categories: Services: Internet advertising. Categories: Services: Lead generation. Executive Summary: Summary: Public sources describe 411 BPO as a privately held BPO company founded in 2014, operating from Cebu City, Philippines, with a customer-service orientation and reported offices in the US and Europe.. Service: Finance & Accounting. Description Long: Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator helps businesses explore, build and operate offshore teams. Our typical clients have 20-500 employees, based in the high-cost English-speaking world and operate in any sector or vertical. Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.. Delivery Center Details: Centers: City: Cebu City. Centers: Country: Philippines. Financial Health: Overall Health:

Geography

Countries listed in the structured record include -. Reputation & Reviews: Summary: Limited public review data was found. JobStreet shows a 4.1 total rating from 16 reviews, while a Glassdoor reviews page exists but the snippet does not expose a rating in the available source result.. Credentials: Detail: 16 reviews shown in the public listing.. Credentials: Rating: 4.1/5. Credentials: Platform: JobStreet. Credentials: Detail: A public reviews page is indexed, but no rating was visible in the available snippet.. Credentials: Platform: Glassdoor. Asset Logo: Visibility: public. Asset Favicon: Visibility: public.

Methodology

411 BPO's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 46 distinct source URLs and retained 72 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Finance & Accounting
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://411bpo.com/

Email: -

Phone: +63 (032) 416 0944

LinkedIn: http://www.linkedin.com/company/411-bpo

Frequently Asked Questions

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