Advanced Answering Service Chicago scorecard

Company Overview

Advanced Answering Service Chicago is a BPO company.

Founded in 2005 in Suburban Philadelphia, Advanced Answering Service began with a focused mission: to provide businesses nationwide with professional call handling that represents their brand with excellence. As a family-owned company, we understood the importance of personal attention and quality service from day one. In 2017, we relocated our headquarters to Sarasota, Florida, maintaining nationwide coverage and the personalized approach that sets us apart. For over two decades, we've delivered exceptional virtual receptionist services through our network of experienced U.S.-based operators strategically positioned across the country. Our commitment to quality coverage, personalized service, and attention to detail has established us as a trusted partner for businesses seeking professional 24/7 call handling excellence from coast to coast. The owners of Advanced Answering, a smiling man and woman posing outdoors in front of a blurred natural background. The man, Bill, is wearing a white collared shirt with an embroidered logo, and the woman, Lisa, is wearing a coral-colored top.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Tagline: Enhance Customer Communication Today. Imagery Style: clean, business-service oriented web presentation. Client Value Proposition: Summary: The company positions itself as a way for businesses to avoid missed calls, maintain responsive customer communication, and extend professional call coverage without staffing an in-house reception team.. Value Points: Title: Missed-call reduction. Value Points: Description: 24/7 answering is presented as a way to capture calls outside normal business hours.. Value Points: Title: Operational continuity. Value Points: Description: Coverage is marketed as available every day of the year, including weekends and holidays.. Value Points: Title: Industry-fit handling. Value Points: Description: Service pages show sector-specific call scripts and workflows for healthcare, trades, and real estate.. Value Points: Title: Cost control. Value Points: Description: Pricing materials compare service plans against the cost of in-house staffing.. Company Overview: Tagline: Enhance Customer Communication. Highlights: 24/7 live answering and virtual receptionist services. Highlights: Family-owned business. Highlights: Founded in 2005. Highlights: Headquartered in Sarasota, Florida. Highlights: Chicago-serving regional positioning. Description: Advanced Answering Service is a family-owned answering service offering live 24/7 call answering and virtual receptionist support. Public sources describe it as founded in 2005 and headquartered in Sarasota, Florida, while separate third-party directory listings identify a Chicago-facing presence for an entity called Advanced Answering Service Chicago.. Competitive Differentiators: Differentiators: Title: 24/7 year-round coverage. Differentiators: Description: Public pages emphasize live answering 24 hours a day, 365 days a year, including holidays and after-hours coverage.. Differentiators: Title: U.S.-based receptionists. Differentiators: Description: The company states its virtual receptionists are U.S.-based.. Differentiators: Title: Industry-specific workflows.

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Tagline: Enhance Customer Communication Today. Imagery Style: clean, business-service oriented web presentation. (public_web; observed 2026-08-15)
• Client Portfolio: Industry Concentration: Trades/contractor services are explicitly referenced on the company site.. (public_web; observed 2026-06-16)
• Client Value Proposition: Summary: The company positions itself as a way for businesses to avoid missed calls, maintain responsive customer communication, and extend professional call coverage without staffing an in-house reception team.. Value Points: Title: Missed-call reduction. Value Points: Description: 24/7 answering is presented as a way to capture calls outside normal business hours.. Value Points: Title: Operational continuity. Value Points: Description: Coverage is marketed as available every day of the year, including weekends and holidays.. Value Points:. (public_web; observed 2026-08-15)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (official_website_discovery; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-16)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-16)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Client Portfolio: Industry Concentration: Trades/contractor services are explicitly referenced on the company site.. Competitive Landscape: Competitors: Name: Chicago Answering Service. Competitors: Evidence: Appears in Chicago answering-service directory results as a local competitor.. Competitors: Relationship: direct. Competitors: Name: Around The Clock Answering Service. Competitors: Evidence: Listed alongside Advanced Answering Service Chicago in Chicago answering-service rankings.. Competitors: Relationship: direct. Positioning: Telephone answering and call handling provider with 24/7 coverage and regional Chicago messaging, while publicly identifying Sarasota, Florida as headquarters.. Market Signals: Clutch directory results place the company in Chicago answering-service rankings with a small-team profile.. Market Signals: A pricing page is publicly available, suggesting packaged service pricing.. Differentiators: 24/7, 365-day call handling is emphasized on the company site.. Differentiators: U.S.-based team is explicitly claimed.. Differentiators: Trade/contractor answering service is specifically highlighted.. Reputation & Reviews: Summary: Public review and credential evidence is limited in the sources reviewed. A third-party directory listing and Clutch index entries exist, but no reliable public rating was verifiable from the available search results.. Credentials: Detail: Listed on a Chicago answering service rankings page, but no verified rating or review score was available in the retrieved result.. Credentials: Platform: Clutch. Credentials: Detail: Profile page exists for Advanced Answering Service Chicago, but the retrieved snippet did not provide a review score.. Credentials: Platform: Outsource Accelerator. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Live answering. Categories: Services: 24/7 live call answering. Categories: Services: After-hours call handling. Categories: Services: Weekend and holiday coverage. Categories: Services: 365-day coverage. Categories: Name: Virtual receptionist. Categories: Services: Message taking. Categories: Services: Call handling. Categories: Services: Customer communication support. Categories: Name: Healthcare support. Categories: Services: Medical answering service.

Geography

Delivery Center Details: Centers: City: Sarasota. Centers: Model: headquarters. Centers: Country: United States. Key Firmographics: Founded Year: 2005. Sectors Display: Healthcare. Sectors Display: Trades. Sectors Display: Real estate. Sectors Display: Property management. Headquarters Display: Sarasota, Florida. Ownership Type Display: Family-owned. Executive Summary: Summary: Advanced Answering Service presents itself as a 24/7 U.S.-based live answering and virtual receptionist provider, with published industry-specific offerings for healthcare, trades, and real estate. Public materials indicate a broader Midwest and Chicago service focus, but public verification of a distinct Chicago headquarters is not available from the sources reviewed.. Description Long: Founded in 2005 in Suburban Philadelphia, Advanced Answering Service began with a focused mission: to provide businesses nationwide with professional call handling that represents their brand with excellence. As a family-owned company, we understood the importance of personal attention and quality service from day one. In 2017, we relocated our headquarters to Sarasota, Florida, maintaining nationwide coverage and the personalized approach that sets us apart. For over two decades, we've delivered exceptional virtual receptionist services through our network of experienced U.S.-based operators strategically positioned across the country. Our commitment to quality coverage, personalized service, and attention to detail has established us as a trusted partner for businesses seeking professional 24/7 call handling excellence from coast to coast. The owners of Advanced Answering, a smiling man and woman posing outdoors in front of a blurred natural background. The man, Bill, is wearing a white collared shirt with an embroidered logo, and the woman, Lisa, is wearing a coral-colored top.. Financial Health: Overall Health: unknown. Leadership &

Methodology

Advanced Answering Service Chicago's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 12 distinct source URLs and retained 38 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://www.advancedansweringservice.com/

Email: bill@advancedansweringservice.com

Phone: 339-4204

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