Advanced Customer Services scorecard

Company Overview

Advanced Customer Services is a BPO company, founded in 1982, with approximately 50-99 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support. They serve the E-commerce & Retail industries.

They offer a full suite of BPO contact center solutions – voice, mail, email, chat, and web, for any business-to-business or business-to-customer enterprise. ACS Contact’s specialties include the marketing and sales of extended warranties and extended service plans for retailers, manufacturers, or third-party warranty administrators. ACS Contact also delivers comprehensive customer service for warranty service requests. ACS Contact has six state-of-the-art technology centers in Michigan, Ohio, Tennessee, Florida, and two South Carolina centers. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: sales-and-marketing focused. Voice: B2B/B2C contact-center positioning. Imagery Style: Public site and profile language emphasize operational contact-center services and integrated marketing programs rather than consumer lifestyle branding.. Client Value Proposition: Summary: ACS Contact’s publicly stated value proposition is a U.S.-based, integrated contact-center partner that can support customer service and marketing programs under one roof.. Value Points: Title: Single-vendor coverage. Value Points: Description: Public descriptions emphasize combining inbound support, outbound programs, and digital channels in one provider relationship.. Value Points: Title: Onshore service delivery. Value Points: Description: The company markets itself as 100% U.S.-based, which can appeal to buyers seeking domestic handling.. Value Points: Title: Warranty and service-plan expertise. Value Points: Description: Public sources highlight experience with warranty-related programs for retailers, manufacturers, and administrators.. Company Overview: Highlights: 100% U.S.-based contact center. Highlights: Offers inbound and outbound contact center services. Highlights: Specializes in extended warranty and service-plan programs. Highlights: Operates multiple U.S. locations. Description: ACS Contact, operating as Advanced Customer Services, appears to be a U.S.-based contact center and direct marketing provider focused on inbound/outbound call center work, customer service, lead generation, appointment setting, and extended warranty/service-plan programs.. Competitive Differentiators: Differentiators: Title: 100% U.S.-based operations. Differentiators: Description: Public materials describe the company as fully U.S.-based, which may matter for onshore service delivery requirements.. Differentiators: Title: Integrated contact-center and marketing model. Differentiators: Description: Public summaries describe a combined offering spanning inbound support, outbound marketing, fulfillment, and lead generation.. Differentiators: Title: Warranty-program specialization. Differentiators: Description: The company is publicly described as having specialties in extended warranties and extended

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: sales-and-marketing focused. Voice: B2B/B2C contact-center positioning. Imagery Style: Public site and profile language emphasize operational contact-center services and integrated marketing programs rather than consumer lifestyle branding.. (public_web; observed 2026-01-19)
• Client Portfolio: Clients: Segment: enterprise_or_mid_market. Clients: Industry: Manufacturing. Clients: Client Name: manufacturers. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Consumer Electronics. Clients: Client Name: consumer electronics companies. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Utilities. Clients: Client Name: utilities. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Retail. Clients: Client Name: retailers. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Distribution. Clients: Client Name: distributors. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Insurance/Warranty Administration. Clients: Client Name: third-party warranty administrators. Industry Concentration: Extended service plans / warranties. Industry Concentration:. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: ACS Contact’s publicly stated value proposition is a U.S.-based, integrated contact-center partner that can support customer service and marketing programs under one roof.. Value Points: Title: Single-vendor coverage. Value Points: Description: Public descriptions emphasize combining inbound support, outbound programs, and digital channels in one provider relationship.. Value Points: Title: Onshore service delivery. Value Points: Description: The company markets itself as 100% U.S.-based, which can appeal to buyers seeking domestic handling.. Value Points: Title: Warranty. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-01-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-01-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-20)

Firmographics

GB100 score

Overall score: 44

• egs: 44.5
• growth: 47.3
• reputation: 45.6
• ai_readiness: 50
• market_footprint: 31.7
• digital_readiness: 43.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Advanced Customer Services's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support. Client Portfolio: Clients: Segment: enterprise_or_mid_market. Clients: Industry: Manufacturing. Clients: Client Name: manufacturers. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Consumer Electronics. Clients: Client Name: consumer electronics companies. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Utilities. Clients: Client Name: utilities. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Retail. Clients: Client Name: retailers. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Distribution. Clients: Client Name: distributors. Clients: Segment: enterprise_or_mid_market. Clients: Industry: Insurance/Warranty Administration. Clients: Client Name: third-party warranty administrators. Industry Concentration: Extended service plans / warranties. Industry Concentration: Direct marketing. Industry Concentration: Customer service and lead generation. Competitive Landscape: Competitors: Name: Intelemark. Competitors: Evidence: Alternative provider in outbound telemarketing and lead generation.. Competitors: Relationship: adjacent. Competitors: Name: TeleDirect. Competitors: Evidence: Direct contact-center services competitor.. Competitors: Relationship: direct. Competitors: Name: AnswerConnect. Competitors: Evidence: Direct answering and contact-center services competitor.. Competitors: Relationship: direct. Competitors: Name: Business Process Outsourcing providers. Competitors: Evidence: Broader outsourcing vendors compete for customer service, lead generation, and fulfillment work.. Competitors: Relationship: alternative. Positioning: US-based contact center and direct marketing provider combining inbound and outbound services with fulfillment and lead-generation programs.. Market Signals: Public descriptions emphasize multi-location operations and combined sales/service programs.. Market Signals: The company appears to target manufacturers, retailers, utilities, and warranty administrators.. Differentiators: 100% US-based positioning on the company site.. Differentiators: Longstanding focus on extended service plan and warranty programs.. Differentiators: Integrated mix of contact center, email, direct mail, and fulfillment services.. Key Firmographics: Founded Year: 1982. Sectors Display: Customer service. Sectors Display: Contact center / BPO. Sectors Display: Direct marketing. Sectors Display: Warranty administration support. Headquarters Display: Troy, Michigan, United States (directory estimate). Employee Count Display: 51-200 (third-party directory estimate). Ownership Type Display: Private company (not publicly verified). Reputation & Reviews: Summary: Public review evidence exists

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Troy. Centers: Model: contact_center. Centers: Country: United States. Centers: Languages: English. Centers: City: Madison Heights. Centers: Model: contact_center. Centers: Country: United States. Centers: Languages: English. Centers: City: Port Huron. Centers: Model: contact_center. Centers: Country: United States. Centers: Languages: English. Centers: City: Southgate. Centers: Model: contact_center. Centers: Country: United States. Centers: Languages: English. Centers: City: Tampa. Centers: Model: contact_center. Centers: Country: United States. Centers: Languages: English. Hiring & Workforce Signals: Workforce Signals: Notes: Public profiles indicate a private company with an estimated employee range of 51-200.. Workforce Signals: Notes: Public sources reference multiple U.S. office locations, but no current open roles were verified.. Workforce Signals: Employee Count Range: 51-200. Employee & Client Sentiment: Red Flags: Public review ratings are low overall.. Red Flags: No verified current employee survey or internal engagement data was available.. Green Flags: Some location ratings are higher than the corporate average on public review listings.. Sentiment Trend: unknown. Sentiment Themes: Theme: overall workplace ratings are low on public review sites. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: 2.4 overall rating. Sentiment Themes: Key Phrases: 1.9 out of 5 stars in Troy, MI. Sentiment Themes: Key Phrases: 2.3 out of 5 stars in Michigan. Sentiment Themes: Theme: location-specific variation exists. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: Madison Heights 2.9. Sentiment Themes: Key Phrases: Port Huron 2.5. Sentiment Themes: Key Phrases: Southgate 3.3. Sentiment Themes: Key Phrases: Tampa 3.0. Employee Satisfaction: negative. Services & Offerings: Categories: Name: Inbound customer support. Categories: Services: Customer service. Categories: Services: Help desk. Categories: Services: Service

Methodology

Advanced Customer Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.acscontact.com

Email: hr@acscontact.com

Phone: (888) 928-1988

LinkedIn: http://www.linkedin.com/company/advanced-customer-services

Frequently Asked Questions

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