Alkes scorecard

Company Overview

Alkes is a BPO company, founded in 2007, with approximately 50-99 employees. They serve the E-commerce & Retail industries.

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Executive summary

Brand Profile: Voice: specialists in CX. Voice: omnichannel. Voice: innovation. Voice: human + AI expertise. Client Value Proposition: Summary: Alkes’ value proposition is faster, more consistent omnichannel customer support with digital and AI-enabled operations, plus added reputation and CX intelligence capabilities.. Value Points: Title: Operational coverage across channels. Value Points: Description: Helps brands serve customers through chat, e-mail, WhatsApp, social media and telephone.. Value Points: Title: Support for high-volume commerce use cases. Value Points: Description: Explicitly targets e-commerce and marketplace support, including seasonal demand peaks.. Value Points: Title: Reputation protection. Value Points: Description: Offers management of complaints and public feedback channels to help preserve brand image.. Value Points: Title: CX insight beyond ticket handling. Value Points: Description: Provides consulting and analytics-oriented review intelligence to inform customer-experience operations.. Company Overview: Tagline: Especialistas em CX e atendimento omnichannel.. Highlights: Especialização declarada em CX e atendimento omnichannel.. Highlights: Posiciona-se como especialista em atendimento digital criado em 2006.. Highlights: Comunica oferta com integração de atendimento humano + IA.. Highlights: Atua com suporte para canais digitais, e-commerce e reputação online.. Description: Alkes apresenta-se como uma empresa brasileira especializada em Customer Experience e terceirização de atendimento omnichannel, com metodologia própria e foco em canais digitais.. Competitive Differentiators: Differentiators: Title: Early digital-attendance positioning. Differentiators: Description: The company states it was the first company in Brazil specialized in digital service created in 2006.. Differentiators: Title: Human plus AI model. Differentiators: Description: Public messaging emphasizes expertise humana + IA in digital support operations.. Differentiators: Title: Strong omnichannel scope. Differentiators: Description: Offers support across chat, e-mail, WhatsApp, social networks, marketplaces

Strengths

• Brand Profile: Voice: specialists in CX. Voice: omnichannel. Voice: innovation. Voice: human + AI expertise. (public_web; observed 2026-06-21)
• Client Value Proposition: Summary: Alkes’ value proposition is faster, more consistent omnichannel customer support with digital and AI-enabled operations, plus added reputation and CX intelligence capabilities.. Value Points: Title: Operational coverage across channels. Value Points: Description: Helps brands serve customers through chat, e-mail, WhatsApp, social media and telephone.. Value Points: Title: Support for high-volume commerce use cases. Value Points: Description: Explicitly targets e-commerce and marketplace support, including seasonal demand peaks.. Value Points: Title: Reputation protection. Value Points: Description:. (public_web; observed 2026-05-11)
• Company Overview: Tagline: Especialistas em CX e atendimento omnichannel.. Highlights: Especialização declarada em CX e atendimento omnichannel.. Highlights: Posiciona-se como especialista em atendimento digital criado em 2006.. Highlights: Comunica oferta com integração de atendimento humano + IA.. Highlights: Atua com suporte para canais digitais, e-commerce e reputação online.. Description: Alkes apresenta-se como uma empresa brasileira especializada em Customer Experience e terceirização de atendimento omnichannel, com metodologia própria e foco em canais digitais.. (public_web; observed 2026-08-08)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-21)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-08)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-05-11)

Firmographics

GB100 score

Overall score: 46

• egs: 39.8
• growth: 50
• reputation: 55.7
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 47.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO/call center providers. Competitors: Evidence: Alkes appears in BPO/call center directories alongside other Brazilian providers, but no direct named competitor claims were found.. Competitors: Relationship: adjacent. Competitors: Name: Call center services providers in Brazil. Competitors: Evidence: Directory listings place Alkes within the broader Brazil call center services market.. Competitors: Relationship: adjacent. Positioning: Customer experience and omnichannel outsourced support specialist with human + AI emphasis.. Market Signals: Listed by an outsourcing directory as a call center services provider. Market Signals: Public website emphasizes omnichannel CX and digital engagement. Market Signals: Public transparency report indicates at least 124 active workers at 2025 year-end. Differentiators: Specialization in digital channels rather than generic voice-only support. Differentiators: Human + AI framing in public messaging. Differentiators: Own methodology for omnichannel CX. Recent News: Articles: Date: 2026-08-08. Articles: Title: Company website updates its CX and omnichannel positioning. Articles: Source: Alkes. Articles: Summary: The homepage emphasizes customer experience, omnichannel support, and a proprietary methodology.. Articles: Date: 2026-06-21. Articles: Title: Digital service and human plus AI positioning highlighted. Articles: Source: Alkes. Articles: Summary: The company states it was created in 2006 and focuses on digital service with human plus AI expertise.. Articles: Date: 2026-01-22. Articles: Title: Marketplace support service page published. Articles: Source: Alkes. Articles: Summary: The service page describes AI-enabled marketplace customer support.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Atendimento omnichannel. Categories: Services: Atendimento digital. Categories: Services: Chat. Categories: Services: E-mail. Categories: Services: WhatsApp. Categories: Services: Redes sociais. Categories: Services: Telefone. Categories: Name: E-commerce. Categories: Services: Suporte ao cliente para lojas online. Categories: Services: Atendimento em períodos de pico sazonal. Categories: Services: Apoio

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: São Paulo. Centers: Model: HQ. Centers: Country: Brazil. Key Firmographics: Founded Year: 2006. Sectors Display: Customer Experience. Sectors Display: BPO/terceirização de atendimento. Sectors Display: E-commerce. Sectors Display: Marketplaces. Sectors Display: Gestão de reputação online. Headquarters Display: São Paulo, SP, Brasil. Employee Count Display: 124 ativos em 31/12/2025 (relatório de transparência do empregador). Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Note: Transparência salarial divulgou 124 trabalhadores ativos em 31/12/2025.. Workforce Signals: Headcount Date: 2025-12-31. Workforce Signals: Public Headcount: 124. Executive Summary: Summary: Alkes é uma empresa brasileira de atendimento e CX que se posiciona como especialista em operação omnichannel, com ênfase em canais digitais, e-commerce, marketplaces, redes sociais e gestão de reputação online.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: IA aplicada a atendimento digital/omnichannel. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Chat. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Email. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: WhatsApp. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Redes sociais. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Marketplaces. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Reclame Aqui. Ai Capabilities: Atendimento digital com expertise humana + IA. Ai Capabilities: Atendimento omnichannel com IA. Ai Capabilities: Engajamento e monitoramento de canais digitais. Proprietary Tech: Metodologia própria de customer experience e atendimento omnichannel. Asset Fact Document Summary: Role: other_document. Summary: ## Relatório de Transparência e Igualdade Salarial de Mulheres e Homens - 1º Semestre 2026 ## Empregador: 08.720.678/0001-50 /

Methodology

Alkes's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 42 distinct source URLs and retained 103 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.alkes.com.br

Email: info@alkes.com.br

Phone: 2577-5533

LinkedIn: https://linkedin.com/company/alkes

Frequently Asked Questions

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