Allday Pa scorecard

Company Overview

Allday Pa is a BPO company, founded in 1999, with approximately 250-499 employees. They specialize in Sales & Marketing, Finance & Accounting, Customer Support, Recruitment. They serve the E-commerce & Retail industries.

The award-winning BPO firm uses state-of-the-art call handling technology and frequent training to ensure agents provide customized support. Customer support agents are also available 24/7 for 365 days a year. The family-owned firm recently reported an $82 million revenue and more than 400 current Manchester-based employees. Customer support employees specialize in customer communications, giving business owners more time to focus on growth and day-to-day operations. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: reliable. Voice: customer-service oriented. Imagery Style: Corporate service branding with a focus on telephone answering and office support; public listings emphasize operational service rather than lifestyle imagery.. Client Value Proposition: Summary: AllDayPA’s public value proposition centers on helping businesses stay responsive to customer contacts at all times through staffed, outsourced communication handling.. Value Points: Title: Always-on availability. Value Points: Description: 24/7/365 coverage is positioned to help customers reach a business outside standard office hours.. Value Points: Title: Customer response coverage. Value Points: Description: The service is designed to handle inbound enquiries across multiple channels.. Value Points: Title: Administrative support. Value Points: Description: CRM integration and diary management are offered to support organization and follow-up.. Company Overview: Tagline: UK based telephone answering service. 24/7 service as standard with real human operators.. Highlights: 24/7/365 service availability. Highlights: Real human operators. Highlights: Customer communication support across phone, email, live chat, and social media. Highlights: Optional CRM integration and diary management. Description: AllDayPA presents itself as a Manchester-based on-demand customer service company providing staffed support for calls, emails, live chat, and social media queries, with 24/7/365 availability and additional options such as CRM integration and diary management.. Competitive Differentiators: Differentiators: Title: 24/7 human-operated coverage. Differentiators: Description: The company states that it operates 24/7/365 with real human operators rather than automated-only handling.. Differentiators: Title: Multi-channel customer support. Differentiators: Description: Public materials describe support for calls, emails, live chat, and social media messages from one provider.. Differentiators: Title: Added administrative tools. Differentiators: Description: The service portfolio includes CRM integration and diary

Strengths

• Brand Profile: Voice: professional. Voice: reliable. Voice: customer-service oriented. Imagery Style: Corporate service branding with a focus on telephone answering and office support; public listings emphasize operational service rather than lifestyle imagery.. (public_web; observed 2025-10-06)
• Client Portfolio: Clients: Segment: SMB to enterprise. Clients: Industry: multi-industry. Clients: Client Name: over 28,000 businesses. Total Clients Claimed: 28000. Industry Concentration: Industry: legal. Industry Concentration: Industry: professional services. Industry Concentration: Industry: medical. Industry Concentration: Industry: e-commerce. (public_web; observed 2026-08-20)
• Client Value Proposition: Summary: AllDayPA’s public value proposition centers on helping businesses stay responsive to customer contacts at all times through staffed, outsourced communication handling.. Value Points: Title: Always-on availability. Value Points: Description: 24/7/365 coverage is positioned to help customers reach a business outside standard office hours.. Value Points: Title: Customer response coverage. Value Points: Description: The service is designed to handle inbound enquiries across multiple channels.. Value Points: Title: Administrative support. Value Points: Description: CRM integration and. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-10-06)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-08-29)

Firmographics

GB100 score

Overall score: 48

• egs: 43
• growth: 56.5
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 34.7
• digital_readiness: 55.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Allday Pa's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Customer Support, Recruitment. Client Portfolio: Clients: Segment: SMB to enterprise. Clients: Industry: multi-industry. Clients: Client Name: over 28,000 businesses. Total Clients Claimed: 28000. Industry Concentration: Industry: legal. Industry Concentration: Industry: professional services. Industry Concentration: Industry: medical. Industry Concentration: Industry: e-commerce. Competitive Landscape: Competitors: Name: telephone answering service providers. Competitors: Evidence: The company is described publicly as providing call-answering and virtual receptionist services.. Competitors: Relationship: alternative. Competitors: Name: outsourced call center providers. Competitors: Evidence: Public descriptions frame the business as a call handling and outsourced call centre service.. Competitors: Relationship: direct. Competitors: Name: receptionist outsourcing firms. Competitors: Evidence: Public descriptions reference diary management, appointment booking, and customer service lines.. Competitors: Relationship: adjacent. Positioning: Outsourced call handling, virtual receptionist, and 24/7 answering services for businesses across the UK.. Market Signals: Public review pages show strong customer-facing ratings, while employee review platforms show mixed worker sentiment.. Market Signals: The service appears to span multiple verticals including legal, professional services, medical, and e-commerce.. Differentiators: 24/7, 365 service is publicly stated.. Differentiators: Public profiles claim service to over 28,000 businesses.. Differentiators: Public descriptions mention bespoke solutions such as emergency call-out lines.. Key Firmographics: Sectors Display: Telecommunications. Sectors Display: Customer service outsourcing. Sectors Display: Business call answering. Headquarters Display: Manchester / Salford, Greater Manchester, United Kingdom. Employee & Client Sentiment: Red Flags: Indeed reviews include repeated complaints about stress, training, and pay.. Red Flags: Glassdoor review summary indicates modest recommendation levels and mixed employee outlook.. Green Flags: Customers publicly describe the service as professional and reliable.. Green Flags: Trustpilot feedback includes praise for customer service and long-term use.. Sentiment Trend: unknown. Sentiment Themes: Theme: High workload and pressure. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: high pressure workplace.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Salford. Centers: Model: HQ. Centers: Country: United Kingdom. Centers: City: Manchester. Centers: Model: office. Centers: Country: United Kingdom. Financial Health: Risk Factors: Public filing history indicates one entity with a similar name was dissolved via compulsory strike-off, which may create entity-structure ambiguity for directory use.. Risk Factors: No verified public financial statements were available in the retrieved sources.. Overall Health: unknown. Financial Events: Date: 2023-04-25. Financial Events: Event Type: corporate_status_change. Financial Events: Description: ALLDAY-PA LTD filing history shows final Gazette dissolved via compulsory strike-off.. Hiring & Workforce Signals: Workforce Signals: Employee Count Range: 1001 to 5000 employees. Workforce Signals: Current Employee Sentiment: mixed. Pricing & Engagement: Models: Name: Call-credit bundle. Models: Best For: Small-volume or usage-based inbound call answering. Models: Description: A public signup page shows prepaid options such as 10 calls, 20 calls, and 40 calls with listed prices.. Summary: Public pricing details were not verified from the available sources, though one public signup page indicates prepaid call-credit bundles for myalldayPA.. Reputation & Reviews: Summary: Public review signals are mixed across platforms, with Trustpilot showing a high rating and employee review platforms showing materially lower scores.. Credentials: Detail: Public snippet shows a Trustpilot score for www.alldaypa.com.. Credentials: Rating: 4.6/5. Credentials: Platform: Trustpilot. Credentials: Detail: Public snippet shows an employee review rating of 2.0 out of 5 in one listing and 2.6 based on 81 reviews in another listing.. Credentials: Rating: 2.0/5. Credentials: Platform: Indeed. Credentials: Detail: Public snippet shows employee rating based on anonymous reviews.. Credentials: Rating: 3.3/5. Credentials: Platform: Glassdoor. Services & Offerings:

Methodology

Allday Pa's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Customer Support
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.alldaypa.co.uk

Email: upsearch@alldaypa.com

Phone: 0333 015 5935

LinkedIn: https://www.linkedin.com/company/alldaypa/

Frequently Asked Questions

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