Ambs Call Center scorecard

Company Overview

Ambs Call Center is a BPO company, founded in 1932, with approximately 50-99 employees. They specialize in Technical Support, Customer Support. They serve the E-commerce & Retail industries.

They provide HIPAA medical answering solutions, help desk solutions, property management after-hours emergency service, and appointment scheduling solutions, as well as other customized answering solutions. With over eight decades of experience, Ambs Call Center has 50 to 200 employees in Michigan and Florida. The organization last reported revenue of $19 million. Despite having three call center locations, Ambs Call Center works with companies all over the United States and Canada. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Voice: family-owned. Tagline: Best 24/7 Phone & Call Answering Service for Small Business After .... Imagery Style: Service-forward and business-supportive, with emphasis on live 24/7 answering and operational reliability.. Client Value Proposition: Summary: Ambs Call Center positions its service around helping businesses avoid missed calls by providing live, professional call handling with flexible support for messages, appointments, and urgent situations.. Value Points: Title: Avoid missed opportunities. Value Points: Description: The homepage frames live answering as a way to ensure business calls are handled instead of missed.. Value Points: Title: Professional customer experience. Value Points: Description: The service promise centers on courteous live agents handling caller interactions.. Value Points: Title: Operational flexibility. Value Points: Description: Public pages indicate support for scheduling changes and ongoing account management.. Company Overview: Tagline: Family-owned leader in phone answering services since 1932.. Highlights: Live, US-based agents available 24/7. Highlights: Family-owned and operated. Highlights: Two locations in Michigan and Florida. Highlights: Serves businesses in the United States and Canada. Description: Ambs Call Center is a US-based phone answering service provider offering live agent coverage and call handling for businesses.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public company materials state the business has operated since 1932.. Differentiators: Title: Family-owned positioning. Differentiators: Description: The company describes itself as family-owned and operated.. Differentiators: Title: 24/7 live-agent coverage. Differentiators: Description: The homepage emphasizes live, US-based agents available around the clock.. Differentiators: Title: Multi-location footprint. Differentiators: Description: The company lists locations in Jackson, Michigan, and Tampa, Florida.. Hiring & Workforce Signals:

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Voice: family-owned. Tagline: Best 24/7 Phone & Call Answering Service for Small Business After .... Imagery Style: Service-forward and business-supportive, with emphasis on live 24/7 answering and operational reliability.. (public_web; observed 2026-08-26)
• Client Portfolio: Industry Concentration: Industry: Healthcare. Industry Concentration: Confidence: confirmed. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Ambs Call Center positions its service around helping businesses avoid missed calls by providing live, professional call handling with flexible support for messages, appointments, and urgent situations.. Value Points: Title: Avoid missed opportunities. Value Points: Description: The homepage frames live answering as a way to ensure business calls are handled instead of missed.. Value Points: Title: Professional customer experience. Value Points: Description: The service promise centers on courteous live agents handling caller interactions.. Value. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-22)

Firmographics

GB100 score

Overall score: 49

• egs: 47.7
• growth: 56.5
• reputation: 49.4
• ai_readiness: 50
• market_footprint: 32
• digital_readiness: 57.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ambs Call Center's structured service taxonomy includes Technical Support, Customer Support. Client Portfolio: Industry Concentration: Industry: Healthcare. Industry Concentration: Confidence: confirmed. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: alternative. Positioning: A long-running, family-owned U.S.-based answering service focused on 24/7 live call handling and client portal support.. Market Signals: Targets small business answering-service demand.. Market Signals: Operates from two U.S. locations with national service coverage.. Market Signals: Maintains a dedicated healthcare offering.. Differentiators: Family-owned since 1932.. Differentiators: 24/7 live U.S.-based agents.. Differentiators: Client web portal for real-time call tracking.. Differentiators: Medical/HIPAA-oriented service line.. Key Firmographics: Founded Year: 1932. Sectors Display: Business phone answering. Sectors Display: Answering services. Sectors Display: Call center services. Headquarters Display: Jackson, Michigan, United States. Ownership Type Display: Family-owned. Leadership & Executives: Executives: Bio: President of Ambs Call Center; public bio states he leads sales and marketing efforts and the technology team, with a focus on customer service and technology.. Executives: Name: Aaron Boatin. Executives: Title: President. Recent News: Articles: Date: 2026-05-12. Articles: Title: Ryan Ambs receives SNUG Founders Award for answering service leadership. Articles: Source: EIN Presswire. Articles: Summary: Press release announcing an industry award recognition related to Ambs Call Center leadership.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Live answering. Categories: Services: 24/7 live phone answering. Categories: Services: US-based agents. Categories: Services: Call screening. Categories: Name: Customer communications. Categories: Services: Message taking. Categories: Services: Urgent call handling. Categories: Services: Professional call routing. Categories: Name: Scheduling support. Categories: Services: Appointment booking. Categories: Services: Schedule updates. Executive Summary: Summary: Ambs Call Center is a family-owned answering service focused on 24/7 live call handling, message taking, appointment booking, and urgent call support for businesses that need a professional front line for inbound

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Jackson. Centers: Model: on-site contact center. Centers: Country: United States. Centers: City: Tampa. Centers: Model: on-site contact center. Centers: Country: United States. Description Long: aaron boatin president of ambs call center smiling while answering a call When you provide 24/7 telephone answering services, you don't get a day off. We eat, sleep and breathe customer service. It's critical that we provide you with the very best level of service possible on every call. Over time, we’ve learned how to take the best in technology and translate it into solutions for our customers. Our core focus is to provide premium answering services geared towards helping you succeed. We're a friendly, family-owned and operated, answering service and an on-call company that loves delivering great results for our customers. You’ll find that we are easy to work with, honest, and always have your best interests at heart. The reason we are successful call center agents is that we operate with three core values in mind. We'll make sure we are a great fit for your need before we begin working with one another.. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review pages show generally positive customer feedback, but available sources do not provide a complete, independently verified review aggregate across platforms in the supplied material.. Credentials: Detail: Public page snippet shows a 4.5 rating and 14 reviews.. Credentials: Rating: 4.5. Credentials: Platform: Trustpilot. Credentials: Detail: Clutch profile is publicly listed, but the supplied snippet does not include a verified numeric rating.. Credentials: Platform: Clutch. Credentials:

Methodology

Ambs Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 93 distinct source URLs and retained 97 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ambscallcenter.com

Email: sales@ambscallcenter.com

Phone: 800-968-1181

LinkedIn: http://www.linkedin.com/company/ambscallcenter

Frequently Asked Questions

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