Ameridial scorecard

Company Overview

Ameridial is a BPO company, founded in 1987, with approximately 500-999 employees. They specialize in Sales & Marketing, Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Through the years, Ameridial has won awards and its solutions recognized in its areas of specialization thanks to its exceptional solutions. Through matched call center solutions, Ameridial strives to offer specialized inbound and outbound call center solutions. Ameridial designed its solutions to improve its clients’ overall customer experience and help them advance their relationship with their clients. Ameridial has between 500 and 1,000 employees working at its 10 call centers in Ohio, Georgia, North Carolina, and Utah. Its last reported revenue was between $25 million and $50 million. The organization serves businesses ranging from small startups to Fortune 500 enterprises in all industries, from health care to nonprofit organizations. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: healthcare-focused. Voice: compliance-oriented. Voice: service-centric. Imagery Style: Healthcare and call-center oriented public web presentation; no verified brand style guide found.. Client Value Proposition: Summary: Ameridial’s stated value proposition is to help healthcare organizations improve service quality, compliance, and operational efficiency through trained, HIPAA-compliant support teams and healthcare-specific workflows.. Value Points: Title: Improve access and responsiveness. Value Points: Description: Services are designed to support member, patient, and provider communications across scheduling, inquiries, claims, and care coordination.. Value Points: Title: Reduce administrative burden. Value Points: Description: Provider-facing offerings emphasize offloading revenue cycle, documentation, and patient access tasks from internal staff.. Value Points: Title: Support compliance-sensitive operations. Value Points: Description: The company highlights HIPAA-compliant environments and regulated healthcare experience for payer and provider workflows.. Value Points: Title: Scale specialized healthcare support. Value Points: Description: Ameridial offers delivery across payers, providers, TPAs, pharmacy, and MedTech use cases.. Company Overview: Tagline: U.S.-based healthcare BPO and call center provider since 1987.. Highlights: Healthcare-focused BPO and contact center services. Highlights: Operates since 1987. Highlights: U.S.-based and HIPAA-compliant. Highlights: Publishes service lines for payers, providers, TPAs, and MedTech. Highlights: Lists SOC 2 Type II, ISO 27001, and PCI DSS certifications. Description: Ameridial is a U.S.-based healthcare BPO and contact center company headquartered in Norcross, Georgia, serving health plans, healthcare providers, TPAs, pharmacies, MedTech, and wellness organizations with HIPAA-compliant support.. Competitive Differentiators: Differentiators: Title: Healthcare specialization. Differentiators: Description: Ameridial focuses on healthcare and regulated healthcare-adjacent workflows rather than generalist BPO work.. Differentiators: Title: Compliance positioning. Differentiators: Description: The company emphasizes HIPAA-compliant delivery and cites SOC 2

Strengths

• Brand Profile: Voice: healthcare-focused. Voice: compliance-oriented. Voice: service-centric. Imagery Style: Healthcare and call-center oriented public web presentation; no verified brand style guide found.. (public_web; observed 2026-08-18)
• Client Value Proposition: Summary: Ameridial’s stated value proposition is to help healthcare organizations improve service quality, compliance, and operational efficiency through trained, HIPAA-compliant support teams and healthcare-specific workflows.. Value Points: Title: Improve access and responsiveness. Value Points: Description: Services are designed to support member, patient, and provider communications across scheduling, inquiries, claims, and care coordination.. Value Points: Title: Reduce administrative burden. Value Points: Description: Provider-facing offerings emphasize offloading revenue cycle, documentation, and patient access tasks from internal staff... (public_web; observed 2026-06-12)
• Company Overview: Tagline: U.S.-based healthcare BPO and call center provider since 1987.. Highlights: Healthcare-focused BPO and contact center services. Highlights: Operates since 1987. Highlights: U.S.-based and HIPAA-compliant. Highlights: Publishes service lines for payers, providers, TPAs, and MedTech. Highlights: Lists SOC 2 Type II, ISO 27001, and PCI DSS certifications. Description: Ameridial is a U.S.-based healthcare BPO and contact center company headquartered in Norcross, Georgia, serving health plans, healthcare providers, TPAs, pharmacies, MedTech, and wellness organizations with HIPAA-compliant. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-18)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-01)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-12)

Firmographics

GB100 score

Overall score: 49

• egs: 45.1
• growth: 56.5
• reputation: 48
• ai_readiness: 50
• market_footprint: 39.6
• digital_readiness: 56.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ameridial's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support. Competitive Landscape: Competitors: Name: Fusion CX. Competitors: Evidence: Fusion CX acquired Ameridial in 2025, making it a parent/alternative operating brand context rather than a pure peer.. Competitors: Relationship: alternative. Competitors: Name: Other healthcare BPO providers. Competitors: Evidence: Ameridial publicly positions against healthcare contact center and BPO providers serving payers, providers, pharmacies, PBMs, and wellness brands.. Competitors: Relationship: direct. Positioning: U.S.-based healthcare BPO and call center provider focused on healthcare plans, providers, pharmacies, and related organizations.. Market Signals: Serving payer and provider subsegments including TPAs and ambulatory surgery centers. Market Signals: Global delivery network language on the locations page. Market Signals: Established since 1987. Differentiators: Healthcare specialization. Differentiators: HIPAA-compliant contact center positioning. Differentiators: U.S.-based delivery presence with India network. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Healthcare payer services. Categories: Services: Member services. Categories: Services: Provider services. Categories: Services: Compliance and risk management. Categories: Services: Enrollment and eligibility. Categories: Services: Member onboarding. Categories: Services: Benefit management. Categories: Services: Open enrollment support. Categories: Services: ACA marketplace support. Categories: Services: Population health outreach. Categories: Services: Network management. Categories: Services: Credentialing. Categories: Services: Provider claims. Categories: Services: Provider engagement. Categories: Services: Data management. Categories: Services: FWA detection. Categories: Services: Appeals and grievances. Categories: Services: Utilisation management. Categories: Services: Payment integrity. Categories: Services: HEDIS Stars quality programs. Categories: Services: Risk adjustment support. Categories: Name: Healthcare provider services. Categories: Services: Patient engagement. Categories: Services: Revenue cycle management. Categories: Services: Medical scribing. Categories: Services: Telehealth support. Categories: Services: Care coordination and care transition support. Categories: Services: Appointment scheduling. Categories: Services: Patient inquiries. Categories: Services: Preventive care reminders. Categories: Services: Remote engagement tracking. Categories: Services: Eligibility verification. Categories: Services: Prior

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Norcross. Centers: Country: United States. Centers: City: North Canton. Centers: Country: United States. Centers: City: Kolkata. Centers: Country: India. Centers: City: Noida. Centers: Country: India. Centers: City: Mumbai. Centers: Country: India. Centers: City: Mohali. Centers: Country: India. Centers: City: Gurgaon. Centers: Country: India. Centers: City: Bangalore. Centers: Country: India. Centers: City: Kalyani. Centers: Country: India. Centers: City: Howrah. Centers: Country: India. Centers: City: Durgapur. Centers: Country: India. Key Firmographics: Founded Year: 1987. Sectors Display: Healthcare. Sectors Display: Health plans. Sectors Display: Healthcare providers. Sectors Display: TPAs. Sectors Display: Pharmacies. Sectors Display: MedTech. Sectors Display: Wellness. Headquarters Display: Norcross, Georgia, United States. Executive Summary: Summary: Ameridial positions itself as a healthcare-specialized BPO partner delivering regulated, HIPAA-compliant contact center and back-office support for payers, providers, TPAs, and related healthcare organizations.. Description Long: For nearly four decades, Ameridial has supported healthcare organizations with reliable, scalable contact center and BPO services. From member services and patient access to claims and pharmacy support, we help payers, providers, and pharmacies manage high-volume interactions without compromising quality or compliance. Founded in 1987, Ameridial is a U.S.-based, HIPAA-compliant contact center & healthcare BPO company with decades of industry leadership. We serve providers, payers, TPAs, pharmacies, & wellness brands through multichannel, multilingual, & scalable engagement solutions. Backed by human empathy & AI-powered innovation, our services ensure compliance, continuity, & care. As a certified Minority Business Enterprise (MBE), Ameridial blends operational excellence with inclusive values to help healthcare organizations deliver better outcomes—one patient interaction at a time. To deliver CMS-aligned, HIPAA-compliant healthcare customer experience operations

Methodology

Ameridial's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 21 distinct source URLs and retained 29 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ameridial.com

Email: info@ameridial.com

Phone: 888-480-8700

LinkedIn: http://www.linkedin.com/company/ameridial-inc

Frequently Asked Questions

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