Anser Services scorecard

Company Overview

Anser Services is a BPO company, founded in 1972, with approximately 100-249 employees. They specialize in Technical Support, Customer Support. They serve the E-commerce & Retail industries.

Every caller speaks with a trained AnSer employee based in one of our 18 U.S. call centers. We never outsource your conversations. Founded in 1949 in Green Bay, Wisconsin, AnSer has provided exceptional answering service for thousands of businesses across the United States for over 75 years. What started as a small telephone answering service has grown into one of the most trusted names in the industry. Our professional agents help you retain and grow your customer base by providing 24/7 customer support through live call answering, virtual receptionists, appointment scheduling, and much more. We'll work with you to create the perfect, customized business plan for your needs.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Voice: operationally focused. Colors: blue. Colors: white. Imagery Style: clean corporate service branding with emphasis on coverage, phones, agents, and operational continuity. Client Value Proposition: Summary: AnSer’s value proposition is centered on helping businesses avoid missed calls with around-the-clock U.S.-based answering support and responsive call handling.. Value Points: Title: Missed-call reduction. Value Points: Description: The service is designed to answer calls when internal staff are unavailable or after hours.. Value Points: Title: Responsive coverage. Value Points: Description: The company advertises 24/7/365 availability and a reply within 24 hours for inquiries.. Value Points: Title: Professional call handling. Value Points: Description: Public sources emphasize trained agents and professional, personal response.. Company Overview: Tagline: 24/7 Call Center & Telephone Answering Service. Highlights: 24/7 live answering. Highlights: U.S.-based agents. Highlights: No-commitment quote process. Highlights: Telephone answering and call center services. Description: AnSer presents itself as a U.S.-based live answering and call center provider offering 24/7/365 coverage and a response within 24 hours for quote requests.. Competitive Differentiators: Differentiators: Title: 24/7/365 availability. Differentiators: Description: Public-facing materials emphasize always-on coverage and no-commitment quote response within 24 hours.. Differentiators: Title: U.S.-based live answering. Differentiators: Description: The company states that trained U.S.-based professionals handle live answering.. Differentiators: Title: Off-premise receptionist positioning. Differentiators: Description: AnSer describes itself as more than a call center, positioning its service as a true off-premise receptionist function.. Differentiators: Title: Longevity in the market. Differentiators: Description: Public listings indicate the company has operated since 1949 and highlight long-term experience.. Hiring & Workforce Signals: Open Positions: Title: Call-center

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Voice: operationally focused. Colors: blue. Colors: white. Imagery Style: clean corporate service branding with emphasis on coverage, phones, agents, and operational continuity. (public_web; observed 2026-08-09)
• Client Portfolio: Industry Concentration: Hospices & home health. Industry Concentration: Medical offices & clinics. Industry Concentration: HVAC, electrical, plumbing. Industry Concentration: Legal. Industry Concentration: Oil, gas, marine service. Industry Concentration: Property management. Industry Concentration: Industrial equipment services. Industry Concentration: Funeral homes. (public_web; observed 2022-09-20)
• Client Value Proposition: Summary: AnSer’s value proposition is centered on helping businesses avoid missed calls with around-the-clock U.S.-based answering support and responsive call handling.. Value Points: Title: Missed-call reduction. Value Points: Description: The service is designed to answer calls when internal staff are unavailable or after hours.. Value Points: Title: Responsive coverage. Value Points: Description: The company advertises 24/7/365 availability and a reply within 24 hours for inquiries.. Value Points: Title: Professional call handling. Value Points: Description: Public. (public_web; observed 2026-08-09)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-09)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-17)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-14)

Firmographics

GB100 score

Overall score: 49

• egs: 46.3
• growth: 56.5
• reputation: 48.5
• ai_readiness: 50
• market_footprint: 34.6
• digital_readiness: 55.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Anser Services's structured service taxonomy includes Technical Support, Customer Support. Client Portfolio: Industry Concentration: Hospices & home health. Industry Concentration: Medical offices & clinics. Industry Concentration: HVAC, electrical, plumbing. Industry Concentration: Legal. Industry Concentration: Oil, gas, marine service. Industry Concentration: Property management. Industry Concentration: Industrial equipment services. Industry Concentration: Funeral homes. Competitive Landscape: Competitors: Name: LiveOps. Competitors: Evidence: Both offer call-center and live answering/customer support services.. Competitors: Relationship: direct. Competitors: Name: Moneypenny. Competitors: Evidence: Both operate as answering-service/customer communication providers.. Competitors: Relationship: direct. Competitors: Name: PATLive. Competitors: Evidence: Both market live answering and call handling services.. Competitors: Relationship: direct. Positioning: US-based 24/7 answering service and call center provider with nationwide coverage and AI-enabled service offerings.. Market Signals: Claims nationwide coverage across all 50 states.. Market Signals: Emphasizes redundancy through multiple centers to maintain continuity during disruptions.. Differentiators: 75+ years in business. Differentiators: 18 US-based centers. Differentiators: 100% U.S.-based agents. Differentiators: 24/7 live answering. Differentiators: AI solutions and quality assurance services. Key Firmographics: Founded Year: 1949. Sectors Display: Answering services. Sectors Display: Call center services. Sectors Display: Business process outsourcing. Headquarters Display: Green Bay, Wisconsin, United States. Pricing & Engagement: Models: Name: Quote-based engagement. Models: Best For: Buyers seeking a custom scope or usage-based answering service. Models: Description: Prospects are directed to request pricing through the company’s sales/contact channels.. Summary: Public sources do not disclose rate cards or contract structures; the company instead invites prospects to request a free quote and notes no commitment is required.. Employee & Client Sentiment: Red Flags: Public reviews mention poor management.. Red Flags: Public reviews mention high turnover.. Green Flags: Reviews mention open 24x7 coverage and schedule flexibility.. Green Flags: Careers page advertises multiple shift options across many locations.. Sentiment Trend: unknown. Sentiment Themes: Theme:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Green Bay. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Schofield. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Canton. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Ottumwa. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Davenport. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Janesville. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Hopkinsville. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Oconomowoc. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Palos Heights. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Appleton. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Gulfport. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Utica. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Baton Rouge. Centers: Model: US-based center. Centers: Country: United States. Centers: City: Des Moines.. Services & Offerings: Categories: Name: Inbound call handling. Categories: Services: Live answering. Categories: Services: Telephone answering. Categories: Services: Call routing. Categories: Services: Message taking. Categories: Name: Receptionist support. Categories: Services: Off-premise receptionist service. Categories: Services: Virtual receptionist coverage. Categories: Name: Business call center services. Categories: Services: Call center support. Categories: Services: Custom call handling. Categories: Name: Specialty call services. Categories: Services: Appointment scheduling. Categories: Services: On-call dispatch. Categories: Services: Urgent escalation. Executive Summary: Summary: AnSer is a U.S.-based answering service and call center provider focused on 24/7 live answering and off-premise receptionist support. Public sources also describe it as serving a range of business call-handling needs across

Methodology

Anser Services's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 27 distinct source URLs and retained 37 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.anser.com

Email: info@anser.com

Phone: 800-723-0000

LinkedIn: http://www.linkedin.com/company/anser-services

Frequently Asked Questions

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