Ansafone Contact Centers scorecard

Company Overview

Ansafone Contact Centers is a BPO company, founded in 1970, with approximately 500-999 employees. They specialize in Sales & Marketing, Technical Support, Outbound Sales, Email Support, Customer Support. They serve the E-commerce & Retail industries.

As contact center experts, Ansafone serves clients from various industries providing award-winning, industry-recognized, and unparalleled customer service for over 50 years. With over five decades of experience in the BPO industry, Ansafone has been expanding its operations to Canada. Currently, the organization’s workforce ranges between 501 to 1000. Their revenue is unknown, but interested companies can reach out to Ansafone for details. Since its inception in 1970, the firm has provided stellar outsourcing solutions across the globe at a reasonable cost. Pricing is structured to remain competitive while adapting to specific engagement requirements.

Executive summary

Brand Profile: Voice: 24/7/365 availability. Voice: consultative. Voice: customer-service oriented. Voice: multilingual. Tagline: Call Center and BPO Services. Imagery Style: Public-facing materials emphasize contact-center operations, service availability, and enterprise support; no reliable public visual system could be verified from the available sources.. Client Value Proposition: Summary: Ansafone positions its services around improving call center performance and efficiency, lowering operational costs, and creating new sales opportunities for client businesses.. Value Points: Title: Operational efficiency. Value Points: Description: Public news content says the company can increase call center performance and efficiency.. Value Points: Title: Cost reduction. Value Points: Description: The company says its services can lower operational costs.. Value Points: Title: Revenue support. Value Points: Description: Public news content says the company can create new sales opportunities for client businesses.. Value Points: Title: Always-on coverage. Value Points: Description: 24/7/365 availability supports continuous customer response.. Company Overview: Tagline: Call Center and BPO Services. Highlights: U.S.-based call centers. Highlights: 24/7/365 availability. Highlights: Outsourced virtual call center coverage. Description: Ansafone Contact Centers presents itself as a U.S.-based contact center and BPO provider offering 24/7/365 support and outsourced virtual call center coverage.. Competitive Differentiators: Differentiators: Title: 24/7/365 coverage. Differentiators: Description: The company states that its U.S.-based call centers are available around the clock every day of the year.. Differentiators: Title: Multi-location footprint. Differentiators: Description: Public materials reference locations in California, Florida, and Houston, supporting coast-to-coast coverage.. Differentiators: Title: Multilingual support. Differentiators: Description: Public site content states that Florida and California locations are staffed by a multilingual workforce.. Differentiators: Title: Long operating history. Differentiators: Description: Publicly available

Strengths

• Brand Profile: Voice: 24/7/365 availability. Voice: consultative. Voice: customer-service oriented. Voice: multilingual. Tagline: Call Center and BPO Services. Imagery Style: Public-facing materials emphasize contact-center operations, service availability, and enterprise support; no reliable public visual system could be verified from the available sources.. (public_web; observed 2026-08-19)
• Client Value Proposition: Summary: Ansafone positions its services around improving call center performance and efficiency, lowering operational costs, and creating new sales opportunities for client businesses.. Value Points: Title: Operational efficiency. Value Points: Description: Public news content says the company can increase call center performance and efficiency.. Value Points: Title: Cost reduction. Value Points: Description: The company says its services can lower operational costs.. Value Points: Title: Revenue support. Value Points: Description: Public news content says the company. (public_web; observed 2025-04-30)
• Company Overview: Tagline: Call Center and BPO Services. Highlights: U.S.-based call centers. Highlights: 24/7/365 availability. Highlights: Outsourced virtual call center coverage. Description: Ansafone Contact Centers presents itself as a U.S.-based contact center and BPO provider offering 24/7/365 support and outsourced virtual call center coverage.. (public_web; observed 2026-08-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-07-09)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-02-28)

Firmographics

GB100 score

Overall score: 50

• egs: 46.5
• growth: 56.5
• reputation: 48.5
• ai_readiness: 50
• market_footprint: 39.5
• digital_readiness: 56.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ansafone Contact Centers's structured service taxonomy includes Sales & Marketing, Technical Support, Outbound Sales, Email Support, Customer Support. Competitive Landscape: Competitors: Name: Direct Response. Competitors: Evidence: Listed in third-party competitor coverage as a similar customer service outsourcing/contact center provider.. Competitors: Relationship: direct. Competitors: Name: Novo 1. Competitors: Evidence: Listed in third-party competitor coverage as an outsource contact center specializing in customer relationship management solutions.. Competitors: Relationship: direct. Competitors: Name: Daktela. Competitors: Evidence: Listed in third-party competitor coverage, but described primarily as cloud contact center software rather than an outsourcing provider.. Competitors: Relationship: adjacent. Competitors: Name: Aloware. Competitors: Evidence: Listed in third-party competitor coverage, but described primarily as cloud-based contact center software.. Competitors: Relationship: adjacent. Positioning: Outsourced contact center and BPO provider focused on inbound and outbound calling, web-based interaction, and 24/7 live customer support in U.S.-based centers.. Market Signals: Public site emphasizes around-the-clock availability. Market Signals: Public site references Florida and California operations. Market Signals: Third-party profiles describe the company as serving U.S. and Canada markets. Market Signals: Third-party profiles. Leadership & Executives: Executives: Bio: Referenced by Ansafone news content as the company's CEO.. Executives: Name: Randy Harmat. Executives: Title: CEO. Executives: Bio: Announced by Ansafone in 2021 as Vice President of Client Services.. Executives: Name: Gina Robertson. Executives: Title: Vice President of Client Services. Executives: Bio: Announced by Ansafone in 2022 as Vice President of Operations.. Executives: Name: Ryan Duncan. Executives: Title: Vice President of Operations. Executives: Bio: Announced by Ansafone in 2022 as Executive Vice President for Business Development and Sales.. Executives: Name: Gary Reno. Executives: Title: Executive Vice President, Business Development & Sales. Recent News: Articles: Date: 2020-04-26. Articles: Title: Message from Our CEO, Randy Harmat of Ansafone Contact Centers. Articles: Source: Ansafone Contact Centers. Articles: Summary: Company news page includes a CEO message emphasizing

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Santa Ana. Centers: Model: onsite. Centers: Country: United States. Centers: City: Ocala. Centers: Model: onsite. Centers: Country: United States. Centers: City: Houston. Centers: Model: onsite. Centers: Country: United States. Centers: City: Memphis. Centers: Model: onsite. Centers: Country: United States. Key Firmographics: Founded Year: 1970. Sectors Display: Contact center. Sectors Display: Business process outsourcing. Sectors Display: Outsourced customer support. Headquarters Display: Santa Ana, California, United States. Employee & Client Sentiment: Red Flags: Indeed review scores are only moderate overall.. Red Flags: Remote-specific reviews are materially lower than the overall average.. Green Flags: Public reviews indicate the company remains active with a substantial number of employee reviews.. Green Flags: The company states it offers work-at-home and contact-center work arrangements.. Sentiment Trend: stable. Sentiment Themes: Theme: Overall employee ratings are middling, with lower scores for job security and advancement. Sentiment Themes: Sentiment: mixed. Sentiment Themes: Key Phrases: 3.0 out of 5 overall. Sentiment Themes: Key Phrases: 2.6 job security and advancement. Sentiment Themes: Key Phrases: 2.7 pay and benefits. Sentiment Themes: Theme: Remote work reviews are notably weaker than the overall average. Sentiment Themes: Sentiment: negative. Sentiment Themes: Key Phrases: 1.0 out of 5 stars in Remote reviews. Employee Satisfaction: mixed. Services & Offerings: Categories: Name: Inbound customer support. Categories: Services: Answering services. Categories: Services: Customer service support. Categories: Services: 24/7 call handling. Categories: Name: Outsourced contact center services. Categories: Services: Virtual call centers. Categories: Services: BPO services. Categories: Services: Call center outsourcing. Categories: Name: Communication channels. Categories: Services: Phone support. Categories: Services: Email management. Categories: Services: Live

Methodology

Ansafone Contact Centers's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 25 distinct source URLs and retained 34 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Technical Support
• Outbound Sales
• Email Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.ansafone.com

Email: contact@ansafone.com

Phone: 800-510-0514

LinkedIn: https://www.linkedin.com/company/ansafone-contact-centers/

Frequently Asked Questions

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