Answermyphone Biz scorecard

Company Overview

Answermyphone Biz is a BPO company, founded in 2010, with approximately 1-49 employees. They specialize in Sales & Marketing, Customer Support. They serve the E-commerce & Retail industries.

The telephone answering service operates as recipient of multiple awards, including the 2019 Awards Customer Service Excellence Business Growth in South Wales. Since its inception in 2005, the firm has expanded from a call center solution provider and now delivers virtual receptionist and holiday cover solutions. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: confident. Voice: promotional. Voice: customer-service oriented. Tagline: Award-Winning Telephone Answering. Imagery Style: Publicly visible brand messaging emphasizes phone answering, customer service, and business support; no reliable public visual asset set was available to verify broader imagery patterns.. Client Value Proposition: Summary: AnswerMyPhone.biz positions itself as a way for businesses to avoid missed calls and provide live, professional customer contact support without staffing an in-house reception team.. Value Points: Title: Reduced missed calls. Value Points: Description: The company emphasizes diverting calls to its team so businesses do not miss valuable inbound opportunities.. Value Points: Title: Customer-service continuity. Value Points: Description: It highlights live answering and call management aimed at improving caller experience and responsiveness.. Value Points: Title: Flexible support model. Value Points: Description: Public listings describe flexible packages and services that can be tailored to client needs.. Value Points: Title: Revenue-supporting lead handling. Value Points: Description: Public descriptions mention lead generation, website enquiries, and telesales alongside reception work.. Company Overview: Tagline: Award-winning telephone answering and call management service.. Highlights: States that calls are answered in the UK.. Highlights: Describes itself as a multi-award winning telephone answering and call management company.. Highlights: Offers a two-week free trial with no contract and no billing details.. Description: AnswerMyPhone.biz is a Cardiff-based telephone answering and virtual receptionist provider offering call handling, call management, and related outsourced office-support services for businesses in the UK.. Competitive Differentiators: Differentiators: Title: UK-based answering. Differentiators: Description: The company states that calls are answered in the UK, which it presents as a quality and service-control advantage.. Differentiators: Title:

Strengths

• Brand Profile: Voice: confident. Voice: promotional. Voice: customer-service oriented. Tagline: Award-Winning Telephone Answering. Imagery Style: Publicly visible brand messaging emphasizes phone answering, customer service, and business support; no reliable public visual asset set was available to verify broader imagery patterns.. (public_web; observed 2025-03-07)
• Client Value Proposition: Summary: AnswerMyPhone.biz positions itself as a way for businesses to avoid missed calls and provide live, professional customer contact support without staffing an in-house reception team.. Value Points: Title: Reduced missed calls. Value Points: Description: The company emphasizes diverting calls to its team so businesses do not miss valuable inbound opportunities.. Value Points: Title: Customer-service continuity. Value Points: Description: It highlights live answering and call management aimed at improving caller experience and responsiveness.. Value Points:. (public_web; observed 2025-03-07)
• Company Overview: Tagline: Award-winning telephone answering and call management service.. Highlights: States that calls are answered in the UK.. Highlights: Describes itself as a multi-award winning telephone answering and call management company.. Highlights: Offers a two-week free trial with no contract and no billing details.. Description: AnswerMyPhone.biz is a Cardiff-based telephone answering and virtual receptionist provider offering call handling, call management, and related outsourced office-support services for businesses in the UK.. (public_web; observed 2025-03-07)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-03-07)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-19)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-04-01)

Firmographics

GB100 score

Overall score: 43

• egs: 39
• growth: 48.2
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.2
• digital_readiness: 44.5

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Answermyphone Biz's structured service taxonomy includes Sales & Marketing, Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator directory peers. Competitors: Evidence: Directory listing places the company among small BPO / call center providers.. Competitors: Relationship: alternative. Competitors: Name: General UK telephone answering services. Competitors: Evidence: Public site claims overlap in live answering, virtual PA, call handling, and holiday cover offerings.. Competitors: Relationship: direct. Positioning: UK-based telephone answering and virtual receptionist service positioned around live call answering, call handling, diary management, appointment booking, lead follow-up, and holiday cover.. Market Signals: Small-sized provider in Wales/UK with a phone-answering and virtual receptionist focus.. Market Signals: Public directory profiles classify it as a small call center/BPO provider.. Market Signals: Website messaging targets SMEs needing call diversion and overflow handling.. Differentiators: Offers a 2-week free trial with no contract or billing details.. Differentiators: Positions service as UK answered calls and office-hours coverage Monday-Friday 8:30am-6pm.. Differentiators: Claims award-winning service and 1000s of UK SMEs served.. Key Firmographics: Founded Year: 2005. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: Telephone answering services. Sectors Display: Virtual reception / call management. Headquarters Display: Cardiff, Wales, United Kingdom. Employee Count Display: 1-10 employees on LinkedIn; 2-9 employees on Clutch. Ownership Type Display: Privately held. Pricing & Engagement: Models: Name: 2-week free trial. Models: Best For: Businesses wanting to test the service before committing.. Models: Description: No-contract trial with no billing details required up front.. Models: Name: Flexible package-based engagement. Models: Best For: Businesses needing customized reception or call-handling coverage.. Models: Description: Business-directory coverage says services are offered in competitive packages tailored to customer needs.. Summary: Public sources confirm a free-trial offer and indicate flexible packages, but they do not provide reliable published rate cards or contract pricing.. Recent News: Articles: Date:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Cardiff. Centers: Model: In-person office-based call handling. Centers: Country: United Kingdom. Centers: City: Whitchurch, Cardiff. Centers: Model: In-person office-based hiring location. Centers: Country: United Kingdom. Hiring & Workforce Signals: Open Positions: Title: Telephone Answering Receptionist. Open Positions: Location: Whitchurch, Cardiff. Open Positions: Seniority: Entry. Open Positions: Department: Operations. Workforce Signals: Notes: A public job listing indicates part-time hiring for virtual receptionists in Cardiff and references 2 new team members.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public business-directory coverage identifies Delyth Jones as a founder of AnswerMyPhone.biz.. Executives: Name: Delyth Jones. Executives: Title: Co-founder. Executives: Bio: Public business-directory coverage identifies Adrian Moss as a founder of AnswerMyPhone.biz.. Executives: Name: Adrian Moss. Executives: Title: Co-founder. Reputation & Reviews: Summary: Public reputation signals are limited, but the company is repeatedly described in directories and marketplace profiles as award-winning and well-regarded; no robust public rating aggregate was verified from the available sources.. Credentials: Detail: Listed as delivering an excellent service and going the extra mile.. Credentials: Platform: TheBestOf Cardiff. Credentials: Detail: Profile exists with project-size, rate, and employee-band information; no verified star rating was captured from the available snippet.. Credentials: Platform: Clutch. Credentials: Detail: Company page shows public follower and employee-band indicators, not review scores.. Credentials: Platform: LinkedIn. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Telephone answering and call handling. Categories: Services: Telephone answering service. Categories: Services: Call handling management. Categories: Services: Call management. Categories: Services: Message taking. Categories: Services: Call patching. Categories: Name: Virtual reception /

Methodology

Answermyphone Biz's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.answermyphone.biz

Email: -

Phone: 2920695999

LinkedIn: http://www.linkedin.com/company/answermyphone-biz

Frequently Asked Questions

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