Answerphone scorecard

Company Overview

Answerphone is a BPO company, founded in 1967, with approximately 50-99 employees. They specialize in Customer Support, Recruitment. They serve the E-commerce & Retail industries.

Although the organization started very small, it now employs 51 to 200 people to minimize wait times for clients. Since it was sold to Sherry Lindsey, the current president and CEO, the workforce has continuously increased. Live agents form the backbone of the solutions, so management takes employee recruitment, training, and retention very seriously. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: courteous. Voice: professional. Voice: award winning. Voice: above and beyond courtesy. Client Value Proposition: Summary: The public value proposition centers on ensuring every inbound call is answered by live operators, presenting a professional image, and supporting customers through flexible communication and scheduling workflows.. Value Points: Title: Capture more inbound calls. Value Points: Description: The site explicitly frames service as helping clients ensure calls are answered 24/7/365.. Value Points: Title: Professional caller experience. Value Points: Description: Public technology copy says live operators project a courteous and professional image.. Value Points: Title: Flexible account handling. Value Points: Description: The company says complex accounts can be set up under customer direction.. Value Points: Title: Cost visibility on billable time. Value Points: Description: Billing is described as limited to actual connect time rather than ring or hold time.. Company Overview: Tagline: Your Phones Can Always Be Answered – Capture Every Inbound Call 24/7/365. Highlights: 24/7/365 live operator coverage. Highlights: Live answering and receptionist-style call handling. Highlights: Month-to-month agreement. Highlights: Nationwide coverage with local numbers in hundreds of cities. Description: Answerphone (A Better Answer) is an answering service and call center provider operating under Answerphone, Inc. d/b/a A Better Answer. Public site content describes live operator answering, receptionist functions, and related messaging/call-handling services available 24/7/365.. Competitive Differentiators: Differentiators: Title: 24/7/365 live operator availability. Differentiators: Description: Public materials state operators are available around the clock every day of the year.. Differentiators: Title: Actual connect-time billing. Differentiators: Description: The company states it bills only for actual connect time and does not charge for ring

Strengths

• Brand Profile: Voice: courteous. Voice: professional. Voice: award winning. Voice: above and beyond courtesy. (public_web; observed 2026-08-25)
• Client Portfolio: Industry Concentration: healthcare. Industry Concentration: legal. Industry Concentration: property management. Industry Concentration: government agencies. Industry Concentration: roofing. Industry Concentration: towing. Industry Concentration: funeral homes. Industry Concentration: not-for-profits. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: The public value proposition centers on ensuring every inbound call is answered by live operators, presenting a professional image, and supporting customers through flexible communication and scheduling workflows.. Value Points: Title: Capture more inbound calls. Value Points: Description: The site explicitly frames service as helping clients ensure calls are answered 24/7/365.. Value Points: Title: Professional caller experience. Value Points: Description: Public technology copy says live operators project a courteous and professional image.. Value Points:. (public_web; observed 2026-08-18)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-22)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-25)

Firmographics

GB100 score

Overall score: 49

• egs: 46.2
• growth: 56.5
• reputation: 53.8
• ai_readiness: 50
• market_footprint: 30.9
• digital_readiness: 55.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Answerphone's structured service taxonomy includes Customer Support, Recruitment. Client Portfolio: Industry Concentration: healthcare. Industry Concentration: legal. Industry Concentration: property management. Industry Concentration: government agencies. Industry Concentration: roofing. Industry Concentration: towing. Industry Concentration: funeral homes. Industry Concentration: not-for-profits. Competitive Landscape: Competitors: Name: A Better Answer. Competitors: Evidence: The business appears to operate under the same brand family and website ecosystem, with overlapping answering-service positioning.. Competitors: Relationship: direct. Competitors: Name: Outsource Accelerator directory-listed answering services. Competitors: Evidence: Directory listing places AnswerPhone within the broader answering service / call center category.. Competitors: Relationship: adjacent. Positioning: AnswerPhone positions as a live-operator answering and call center service for 24/7 messaging, voicemail, appointment handling, dispatch, and related receptionist functions.. Market Signals: Serves regulated and service-heavy verticals such as healthcare, legal, funeral homes, towing, and government agencies.. Market Signals: Offers both live operator and automated service features.. Differentiators: 24/7/365 live operators. Differentiators: bilingual English/Spanish service. Differentiators: disaster backup. Differentiators: automated customer experience offering branded as ACE. Key Firmographics: Sectors Display: Telecommunications. Sectors Display: Telephone answering services. Sectors Display: Call center services. Headquarters Display: 1230 Central Ave, Albany, NY 12205, United States. Ownership Type Display: Private / independent company. Pricing & Engagement: Models: Name: Month-to-month agreement. Models: Best For: Customers seeking flexible short-term or low-commitment outsourcing. Models: Description: Service is described as non-contractual month-to-month engagement.. Models: Name: Connect-time billing. Models: Best For: Clients wanting usage-aligned billing for live answering. Models: Description: Charges are described as based on actual connect time rather than ring or hold time.. Summary: Publicly available pricing detail is limited. The clearest engagement terms found are month-to-month service and billing based on actual connect time, with no public rate card located.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services &

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Albany. Centers: Country: United States. Centers: City: Charlottesville. Centers: Country: United States. Centers: City: Marietta. Centers: Country: United States. Executive Summary: Summary: Answerphone is a private, independent telephone answering and call center company centered on live operator services, with public evidence of multi-location U.S. operations and an Albany, New York headquarters address. Public materials also indicate a service mix that extends beyond basic answering to voicemail, IVR, appointment scheduling, texting, and dispatch-related functions.. Description Long: Our Live Operators are available to project a courteous and professional image for your company. **Our operators are available 24 hours a day, 7 days a week, 365 days a year.** They are able to handle complex accounts, which can be set up under your direction. Operator time is only billed for actual connect time with our operators; we never charge for ring time or hold time. Our stand-alone voicemail service plans handle a variety of needs. Our basic voicemail, or Cheap Talk, is paid in advance with all set-up fees and taxes included. Our deluxe voicemail system includes thousands of call per month. Emergency notification can be included with any new voicemail service, so **you will never miss an important message!** Do you need local numbers in your area? Want to **make sure your business appears local**? We have local numbers available in hundreds of cities across the country. Use our numbers to appear local when advertising. Financial Health: Risk Factors: No public revenue, funding, or transaction disclosures were found in the available sources.. Overall Health: unknown. Leadership &

Methodology

Answerphone's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 26 distinct source URLs and retained 32 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.abetteranswer.net

Email: media@abetteranswer.net

Phone: 518-292-0200

LinkedIn: http://www.linkedin.com/company/answerphone---a-better-answer

Frequently Asked Questions

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