Answerone scorecard

Company Overview

Answerone is a BPO company, founded in 1967, with approximately 1-49 employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: professional. Voice: friendly. Voice: customer-service-oriented. Imagery Style: service-oriented public web branding with a focus on live receptionist and business support messaging. Client Value Proposition: Summary: AnswerOne positions its service as a way to provide human call handling around the clock so businesses can improve responsiveness and avoid missed calls.. Value Points: Title: Never miss calls. Value Points: Description: Marketing materials emphasize continuous live coverage and immediate call handling.. Value Points: Title: Human customer interaction. Value Points: Description: The company highlights a live receptionist approach rather than automated-only answering.. Value Points: Title: Communication support. Value Points: Description: Public descriptions frame the service around message delivery, call patching, and emergency response handling.. Company Overview: Tagline: 24/7 live answering service and virtual receptionist provider.. Highlights: Brooklyn office at 7014 13th Avenue, Brooklyn, NY 11228. Highlights: 24/7 service availability. Highlights: Operates as a live answering and virtual receptionist provider. Highlights: Website and profile materials reference more than 40 years in business. Description: AnswerOne is a Brooklyn-based answering service company that markets 24/7 live telephone answering, virtual receptionist support, and related communications services from a Brooklyn office in New York.. Competitive Differentiators: Differentiators: Title: Borough-specific Brooklyn positioning. Differentiators: Description: Public pages emphasize Brooklyn-specific service pages and a local Brooklyn headquarters.. Differentiators: Title: Extended operating history. Differentiators: Description: Public materials state the company has served businesses for over 40 years and describe it as established since 1967.. Differentiators: Title: 24/7 availability. Differentiators: Description: The company repeatedly advertises around-the-clock answering support.. Key Firmographics: Sectors Display: Telephone answering services. Sectors Display: Virtual receptionist services. Sectors

Strengths

• Brand Profile: Voice: professional. Voice: friendly. Voice: customer-service-oriented. Imagery Style: service-oriented public web branding with a focus on live receptionist and business support messaging. (public_web; observed 2026-06-19)
• Client Value Proposition: Summary: AnswerOne positions its service as a way to provide human call handling around the clock so businesses can improve responsiveness and avoid missed calls.. Value Points: Title: Never miss calls. Value Points: Description: Marketing materials emphasize continuous live coverage and immediate call handling.. Value Points: Title: Human customer interaction. Value Points: Description: The company highlights a live receptionist approach rather than automated-only answering.. Value Points: Title: Communication support. Value Points: Description: Public descriptions frame. (public_web; observed 2026-06-19)
• Company Overview: Tagline: 24/7 live answering service and virtual receptionist provider.. Highlights: Brooklyn office at 7014 13th Avenue, Brooklyn, NY 11228. Highlights: 24/7 service availability. Highlights: Operates as a live answering and virtual receptionist provider. Highlights: Website and profile materials reference more than 40 years in business. Description: AnswerOne is a Brooklyn-based answering service company that markets 24/7 live telephone answering, virtual receptionist support, and related communications services from a Brooklyn office in New York.. (public_web; observed 2026-06-19)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-19)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-04-30)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-01-22)

Firmographics

GB100 score

Overall score: 43

• egs: 45.6
• growth: 46.6
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.3
• digital_readiness: 43

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Answerone's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: N/A. Competitors: Relationship: adjacent. Positioning: unknown. Market Signals: Public sources describe AnswerOne as a long-running Brooklyn-based answering service with 24/7 live receptionist coverage and virtual receptionist offerings.. Delivery Center Details: Centers: City: Brooklyn. Centers: Model: onshore answering service. Centers: Country: United States. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Live answering. Categories: Services: 24/7 live telephone answering. Categories: Services: Inbound call handling. Categories: Name: Reception support. Categories: Services: Virtual receptionist services. Categories: Services: Professional call answering. Categories: Name: Call management. Categories: Services: Call screening. Categories: Services: Message delivery. Categories: Services: Call patching. Categories: Services: Call dispatching. Executive Summary: Summary: AnswerOne appears to be a small Brooklyn answering-service provider focused on live call answering, virtual receptionist support, and related inbound communications for businesses, with a public Brooklyn headquarters and a long operating history.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: William Smith. Executives: Title: Contact person listed in a government vendor profile. Pricing & Engagement: Summary: No public pricing schedule, minimums, contract terms, or package descriptions were verified from the available sources.. Reputation & Reviews: Summary: Public review signals were limited in the retrieved sources. One BBB profile states Answer One is not BBB accredited, and a third-party profile shows a 4.50 rating on the company site, but no broader review corpus was verified.. Credentials: Detail: BBB profile indicates the business is not BBB accredited.. Credentials: Platform: BBB. Credentials: Detail: A public About page displays a 4.50 testimonial-style score.. Credentials: Rating: 4.50. Credentials: Platform: Company website testimonial widget.

Geography

Countries listed in the structured record include -.

Methodology

Answerone's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 10 distinct source URLs and retained 14 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://answerone.us/

Email: answerone@mindspring.com

Phone: l 718-748-8888

LinkedIn: https://www.linkedin.com/company/answerone-inc/

Frequently Asked Questions

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