Better Support scorecard

Company Overview

Better Support is a BPO company. They specialize in Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office.

Executive summary

Brand Profile: Voice: professional. Voice: supportive. Voice: efficiency-focused. Voice: growth-oriented. Tagline: Built for Modern Teams. Imagery Style: clean modern web branding with service-led messaging. Client Value Proposition: Summary: Better Support’s public value proposition is to help clients scale with dedicated, long-term remote staff that integrate into existing workflows, reducing staffing overhead while keeping work inside the client’s own systems.. Value Points: Title: Operational continuity. Value Points: Description: Team members work inside existing systems and during client working hours.. Value Points: Title: Staffing simplicity. Value Points: Description: Better Support handles recruitment, employment, onboarding, and background support.. Value Points: Title: Scalable hiring model. Value Points: Description: The company positions the service as suitable for adding one team member or building larger teams.. Value Points: Title: Cost-optimized staffing. Value Points: Description: Public directory copy says clients can save up to 70% on staffing costs; this figure appears on a directory page rather than the company home page.. Company Overview: Tagline: Built for modern teams. Highlights: Dedicated full-time remote staff from the Philippines. Highlights: Clients can review profiles or let the company select talent. Highlights: 30-day trial followed by one-month notice engagement terms. Description: Better Support presents itself as a premium outsourcing alternative that provides dedicated, full-time remote team members who work inside a client’s systems and as part of the client’s team.. Competitive Differentiators: Differentiators: Title: Dedicated full-time staffing model. Differentiators: Description: Public materials emphasize that hires work exclusively for the client, inside the client’s systems and during the client’s hours, rather than as shared agents.. Differentiators: Title: Embedded team structure. Differentiators: Description:

Strengths

• Brand Profile: Voice: professional. Voice: supportive. Voice: efficiency-focused. Voice: growth-oriented. Tagline: Built for Modern Teams. Imagery Style: clean modern web branding with service-led messaging. (public_web; observed 2026-08-23)
• Client Value Proposition: Summary: Better Support’s public value proposition is to help clients scale with dedicated, long-term remote staff that integrate into existing workflows, reducing staffing overhead while keeping work inside the client’s own systems.. Value Points: Title: Operational continuity. Value Points: Description: Team members work inside existing systems and during client working hours.. Value Points: Title: Staffing simplicity. Value Points: Description: Better Support handles recruitment, employment, onboarding, and background support.. Value Points: Title: Scalable hiring model. Value. (public_web; observed 2026-08-26)
• Company Overview: Tagline: Built for modern teams. Highlights: Dedicated full-time remote staff from the Philippines. Highlights: Clients can review profiles or let the company select talent. Highlights: 30-day trial followed by one-month notice engagement terms. Description: Better Support presents itself as a premium outsourcing alternative that provides dedicated, full-time remote team members who work inside a client’s systems and as part of the client’s team.. (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (company_website; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-31)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Better Support's structured service taxonomy includes Sales & Marketing, Technical Support, Customer Support, Recruitment, Back Office. Competitive Landscape: Competitors: Name: Freelancing platforms. Competitors: Evidence: The company is described as a hybrid model sitting between freelancing platforms and managed services BPOs.. Competitors: Relationship: alternative. Competitors: Name: Managed services BPOs. Competitors: Evidence: The company explicitly positions itself between freelancing platforms and managed services BPOs.. Competitors: Relationship: direct. Competitors: Name: Outsourcing and offshoring consulting firms. Competitors: Evidence: Public directory and LinkedIn classifications place the company in outsourcing/offshoring consulting.. Competitors: Relationship: adjacent. Positioning: Hybrid outsourcing partner providing dedicated full-time remote staff based in the Philippines, positioned between freelancing platforms and managed services BPOs.. Market Signals: Services referenced publicly include customer support, virtual assistance, influencer marketing, affiliate marketing, and healthcare support roles.. Market Signals: Pricing is publicly presented as starting around $8 per hour or about $1,350 to $1,390 per month for a full-time employee.. Differentiators: Dedicated full-time remote staff rather than ad hoc freelancers. Differentiators: Workers operate inside client systems and hours.. Recent News: Articles: Date: 2026-08-23. Articles: Title: Company website updated with current service and pricing pages. Articles: Source: Better Support. Articles: Summary: Recent public site snapshots show active pages for roles, case studies, service categories, and pricing information.. Articles: Date: 2026-08-05. Articles: Title: Influencer marketing role page published. Articles: Source: Better Support. Articles: Summary: The company published a detailed role page describing influencer marketing coordination support.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer service. Categories: Services: Customer support. Categories: Services: Technical support. Categories: Services: Medical/healthcare support. Categories: Name: Marketing support. Categories: Services: Digital marketing. Categories: Services: Content writing. Categories: Services: Content management. Categories: Services: Social media marketing. Categories: Services: Influencer marketing. Categories: Services: Affiliate marketing

Geography

Delivery Center Details: Centers: City: Makati. Centers: Model: remote dedicated staff / outstaffing. Centers: Country: Philippines. Key Firmographics: Founded Year: 2021. Sectors Display: Outsourcing. Sectors Display: Offshoring consulting. Sectors Display: BPO. Sectors Display: Customer support. Sectors Display: Content writing. Sectors Display: Virtual assistance. Sectors Display: Digital marketing. Headquarters Display: Makati, National Capital Region, Philippines. Executive Summary: Summary: Better Support is a Philippines-based outsourcing provider focused on dedicated, embedded remote staff for customer support, marketing, operations, and related business functions. Public materials describe the company as serving as a premium outsourcing alternative with a model centered on long-term team integration rather than shared-agent service delivery.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Public sources identify Johan Jedaker as the founder and CEO of Better Support. Publicly available descriptions state he founded the company in September 2021 and had prior experience in the Philippine outsourcing sector.. Executives: Name: Johan Jedaker. Executives: Title: Founder and CEO. Pricing & Engagement: Models: Name: Hourly. Models: Best For: Flexible or smaller-scope staffing needs. Models: Description: Starting price listed as $8 per hour on the how-it-works page and $9 per hour on the why-us page.. Models: Name: Full-time employee monthly. Models: Best For: Dedicated long-term remote staffing. Models: Description: Starting price listed as $1,350 per month on the how-it-works page and $1,390 per month on the why-us page.. Summary: Public pricing is limited but transparent enough to confirm starting rates and engagement terms. The company lists hourly and monthly starting prices and offers a 30-day trial followed by a one-month notice period.. Reputation &

Methodology

Better Support's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 21 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Customer Support
• Recruitment
• Back Office

Contact

Website: https://www.bettersupport.io/

Phone: 5002304

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes