Bf Call Center Solutions scorecard

Company Overview

Bf Call Center Solutions is a BPO company, founded in 2009, with approximately 1-49 employees. They specialize in Sales & Marketing, Finance & Accounting, Technical Support, Email Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Over a decade of experience and operating more than 150 seats, B&F Call Center hosts over 20 employees and reports an annual revenue of $6 million. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: customer-experience focused. Voice: growth oriented. Imagery Style: service-oriented and business-growth messaging. Client Value Proposition: Summary: B&F positions its value around helping businesses strengthen customer relationships, improve operations, and scale with customized call center and BPO support.. Value Points: Title: Customer experience support. Value Points: Description: The company states that it helps businesses strengthen customer relationships through professional support and tailored communication workflows.. Value Points: Title: Operational simplification. Value Points: Description: Public messaging emphasizes simplifying operations through back office, CRM, and order-related support.. Value Points: Title: Flexible engagement. Value Points: Description: The company promotes customized schedules, free consultations, and customized quotes.. Company Overview: Tagline: Call center and BPO services provider in the USA and worldwide.. Highlights: U.S.-based with headquarters in Alpharetta, Georgia. Highlights: Positions itself as serving U.S. and nearshore markets. Highlights: Offers call center and BPO services across inbound, outbound, back office, and technology-enabled workflows. Description: B&F Call Center Solutions presents itself as a U.S.-based call center and BPO provider headquartered in Alpharetta, Georgia, serving clients in the United States and nearshore markets.. Competitive Differentiators: Differentiators: Title: Bilingual staffing. Differentiators: Description: Public materials state that agents are fully bilingual in English and Spanish.. Differentiators: Title: Custom schedules for small businesses. Differentiators: Description: A public company PDF says the company offers custom schedules for small businesses.. Differentiators: Title: 24/7 availability. Differentiators: Description: Public materials describe open-all-year-round and 24/7 answering services.. Differentiators: Title: Technology-enabled support. Differentiators: Description: The company publicizes AI voice agents, IVR automation, voice recognition, and structured data collection as part of its service set..

Strengths

• Brand Profile: Voice: professional. Voice: customer-experience focused. Voice: growth oriented. Imagery Style: service-oriented and business-growth messaging. (public_web; observed 2025-08-29)
• Client Value Proposition: Summary: B&F positions its value around helping businesses strengthen customer relationships, improve operations, and scale with customized call center and BPO support.. Value Points: Title: Customer experience support. Value Points: Description: The company states that it helps businesses strengthen customer relationships through professional support and tailored communication workflows.. Value Points: Title: Operational simplification. Value Points: Description: Public messaging emphasizes simplifying operations through back office, CRM, and order-related support.. Value Points: Title: Flexible engagement. Value Points:. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Call center and BPO services provider in the USA and worldwide.. Highlights: U.S.-based with headquarters in Alpharetta, Georgia. Highlights: Positions itself as serving U.S. and nearshore markets. Highlights: Offers call center and BPO services across inbound, outbound, back office, and technology-enabled workflows. Description: B&F Call Center Solutions presents itself as a U.S.-based call center and BPO provider headquartered in Alpharetta, Georgia, serving clients in the United States and nearshore markets.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-08-29)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-17)

Firmographics

GB100 score

Overall score: 43

• egs: 39.2
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29
• digital_readiness: 45.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Bf Call Center Solutions's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Technical Support, Email Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: None verified. Competitors: Evidence: No public competitive set explicitly named by the company was verified.. Competitors: Relationship: alternative. Positioning: U.S.-based call center and BPO provider focused on bilingual support, customer experience, and tailored inbound/outbound services.. Market Signals: Services page emphasizes customer care, overflow calls, live chat, outbound sales campaigns, surveys, after-hours answering, appointment setting, and IT/computer support.. Market Signals: Website claims 10+ years of experience and 100+ skilled professionals.. Market Signals: LinkedIn lists the firm as privately held and headquartered in Alpharetta, Georgia.. Differentiators: Bilingual English/Spanish agents. Differentiators: Inbound and outbound service mix. Differentiators: AI voice agents and IVR automation. Differentiators: U.S.-based headquarters with nearshore operations claimed. Key Firmographics: Founded Year: 2010. Sectors Display: call center services. Sectors Display: business process outsourcing. Sectors Display: customer support. Sectors Display: back office support. Sectors Display: technology-enabled customer operations. Headquarters Display: Alpharetta, Georgia, United States. Employee Count Display: 100+ skilled professionals. Pricing & Engagement: Models: Name: Custom quote. Models: Best For: Prospects seeking scoped, tailored outsourcing support. Models: Description: The company offers a free consultation and customized quote with no obligation to sign up.. Summary: Public pricing is not disclosed. The company states that consultation and customized quotes are free and that engagement is tailored to client needs.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound customer support. Categories: Services: Inbound customer support. Categories: Services: Customer care. Categories: Services: Help desk. Categories: Services: Live chat support. Categories: Services: Email support. Categories: Services: Technical assistance. Categories: Name: Outbound and growth services. Categories: Services: Outbound calling. Categories: Services: Lead generation. Categories: Services: Appointment setting. Categories: Services: Follow-up. Categories: Services: Customer reactivation. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Alpharetta. Centers: Model: onshore. Centers: Country: United States. Centers: Languages: English. Centers: Languages: Spanish. Centers: City: Nearshore. Centers: Model: nearshore. Executive Summary: Summary: B&F Call Center Solutions is a call center and BPO provider that describes itself as U.S.-based, founded in 2010, and headquartered in Alpharetta, Georgia. Public materials indicate a focus on bilingual customer support, inbound and outbound services, back office support, and technology-enabled call handling.. Language: Spanish. Language: English. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Founded Year: 2010. Workforce Signals: Claimed Headcount: 100+ skilled professionals. Workforce Signals: Linkedin Employees: 11-50 employees. Leadership & Executives: Executives: Name: Felix Murcia. Executives: Title: CEO. Reputation & Reviews: Summary: No verified third-party ratings or review-platform credentials were found in the available public sources. A directory profile and company-linked social/profile pages exist, but no confirmed review rating was identified from public sources used here.. Tech Stack & Tools: Tools: Category: AI. Tools: Confidence: confirmed. Tools: Product Name: AI voice agents. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: IVR automation. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: voice recognition. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: structured data collection. Ai Capabilities: AI voice agents. Ai Capabilities: IVR automation. Ai Capabilities: voice recognition. Ai Capabilities: structured data collection. Service: Technical Support. Service: Sales & Marketing. Service: Finance & Accounting. Service: Back Office. Service: Email Support. Service: Customer Support. Monthly Search Volume: 8543. Domain Authority: 36.

Methodology

Bf Call Center Solutions's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Technical Support
• Email Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.bfcallcenter.com

Email: info@bfcallcenter.com

Phone: 1-866-276-7957

LinkedIn: https://www.linkedin.com/company/b-f-call-center-solution

Frequently Asked Questions

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