Big Outsource scorecard

Company Overview

Big Outsource is a BPO company. They specialize in Sales & Marketing, Technical Support, Back Office.

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Customize Consent PreferencesClose We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

Executive summary

Brand Profile: Voice: professional. Voice: supportive. Voice: community-oriented. Client Value Proposition: Summary: Big Outsource appears positioned as a Philippines outsourcing partner for US businesses that want outsourced operational support across customer-facing and back-office functions.. Value Points: Title: Broader support coverage. Value Points: Description: Public pages and profiles indicate the company offers multiple service lines rather than a single narrow BPO function.. Value Points: Title: Philippines-based delivery. Value Points: Description: The company publicly lists Philippine office locations, which may support offshore delivery from the Philippines.. Value Points: Title: External review presence. Value Points: Description: Public directory listings suggest clients and prospects can inspect third-party feedback before engaging.. Company Overview: Tagline: Philippines outsourcing services for US businesses. Highlights: Official website identifies the company as a Philippines outsourcing services provider for US businesses.. Highlights: Public office locations are listed in San Pablo City, Laguna and Candelaria, Quezon.. Highlights: The company maintains public pages for company information, people, careers, and FAQs.. Description: Big Outsource is a Philippines-based BPO and outsourcing services provider with public offices in San Pablo City, Laguna and Candelaria, Quezon.. Competitive Differentiators: Differentiators: Title: Philippines delivery footprint. Differentiators: Description: Public site and LinkedIn listings show operating locations in the Philippines, including San Pablo City and Candelaria.. Differentiators: Title: Multi-function service scope. Differentiators: Description: Public profiles describe services spanning customer support, back office, social media, design, and software development.. Differentiators: Title: Review volume on third-party directories. Differentiators: Description: Public directory listings show a substantial review base on Clutch and a public Trustpilot profile, indicating external visibility in the market.. Competitive Landscape: Competitors:

Strengths

• Brand Profile: Voice: professional. Voice: supportive. Voice: community-oriented. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: Big Outsource appears positioned as a Philippines outsourcing partner for US businesses that want outsourced operational support across customer-facing and back-office functions.. Value Points: Title: Broader support coverage. Value Points: Description: Public pages and profiles indicate the company offers multiple service lines rather than a single narrow BPO function.. Value Points: Title: Philippines-based delivery. Value Points: Description: The company publicly lists Philippine office locations, which may support offshore delivery from the Philippines.. Value Points:. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Philippines outsourcing services for US businesses. Highlights: Official website identifies the company as a Philippines outsourcing services provider for US businesses.. Highlights: Public office locations are listed in San Pablo City, Laguna and Candelaria, Quezon.. Highlights: The company maintains public pages for company information, people, careers, and FAQs.. Description: Big Outsource is a Philippines-based BPO and outsourcing services provider with public offices in San Pablo City, Laguna and Candelaria, Quezon.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Big Outsource's structured service taxonomy includes Sales & Marketing, Technical Support, Back Office. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer support. Categories: Services: Customer support services. Categories: Services: Inbound call center operations. Categories: Services: Outbound call center operations. Categories: Services: Telephonic support. Categories: Name: Back office. Categories: Services: Back office support. Categories: Name: Creative and digital. Categories: Services: Social media support. Categories: Services: Design services. Categories: Name: Technology. Categories: Services: Software development. Executive Summary: Summary: Big Outsource presents itself as a Philippines-based BPO provider serving US businesses, with publicly listed operations in Laguna and Quezon and service pages covering people, careers, FAQs, and company information.. Service: Technical Support. Service: Sales & Marketing. Service: Back Office. Delivery Center Details: Centers: City: San Pablo City, Laguna. Centers: Country: Philippines. Centers: City: Candelaria, Quezon. Centers: Country: Philippines. Financial Health: Overall Health: unknown. Key Firmographics: Headquarters Display: San Pablo City, Laguna, Philippines. Leadership & Executives: Executives: Bio: Public LinkedIn profile identifies him as Founder and Managing Director of Big Outsource and indicates he has led the company since February 2014.. Executives: Name: Ramon Lorico. Executives: Title: Founder and Managing Director. Pricing & Engagement: Summary: No public pricing sheet or contract model was verified from the available sources.. Recent News: Articles: Date: 2026-08-24. Articles: Title: Big Outsource site updates and live pages. Articles: Source: Big Outsource. Articles: Summary: The site footer and page metadata indicate the website is active and updated in August 2026.. Articles: Date: 2026-08-05. Articles: Title: Big Outsource contact pages active. Articles: Source: Big Outsource. Articles: Summary: The contact page lists active Philippine office locations and appears updated in August 2026.. Reputation & Reviews: Summary: Public third-party review presence exists, but the accessible snippets do not

Geography

Asset Favicon: Visibility: public. Asset Logo: Visibility: public. Coverage Hours: 24/7. Description Long: We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Customize Consent PreferencesClose We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below..

Methodology

Big Outsource's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 39 distinct source URLs and retained 56 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for industry taxonomy coverage.

Services

• Sales & Marketing
• Technical Support
• Back Office

Contact

Website: https://www.bigoutsource.com

Phone: 1033805163

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes