Bliss scorecard

Company Overview

Bliss is a BPO company, founded in 2010, with approximately 1-49 employees. They specialize in CX Design & Analytics, Sales & Marketing, Email Support, Customer Support. They serve the E-commerce & Retail industries.

They are also budget-friendly and can routinely get clients a product within their budget. Many non-profits choose BLISS for their digital needs. This BPO prides itself on delivering high-quality products promptly. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: approachable. Voice: transparent. Voice: purpose-driven. Tagline: Digital with Purpose. Imagery Style: No public visual style details could be verified from the available sources.. Client Value Proposition: Summary: Bliss positions itself as a partner that helps nonprofit and purpose-led organizations achieve objectives through digital strategy, development, and communications.. Value Points: Title: Mission alignment. Value Points: Description: The firm’s stated purpose is to support organizations that make the world a better place.. Value Points: Title: Full-service delivery. Value Points: Description: Public materials indicate a broad mix of strategy, build, marketing, and creative capabilities.. Value Points: Title: Nonprofit-focused expertise. Value Points: Description: The company explicitly highlights experience serving nonprofits, charities, and membership organizations.. Company Overview: Tagline: Digital Agency For Non Profits | Digital with Purpose. Highlights: Certified B Corp. Highlights: Social enterprise. Highlights: Focuses on organisations that make the world a better place. Highlights: Uses the positioning 'Digital with Purpose'. Description: Bliss is a UK-based digital agency and social enterprise serving nonprofits, charities, and membership organisations with strategy, development, marketing, and creative services.. Competitive Differentiators: Differentiators: Title: Purpose-led positioning. Differentiators: Description: Bliss explicitly frames its work as digital solutions for organisations making the world a better place.. Differentiators: Title: Nonprofit specialization. Differentiators: Description: Public materials emphasize charities, nonprofits, and membership organisations rather than general-market clients.. Differentiators: Title: Certified B Corp and social enterprise. Differentiators: Description: Public listings identify the company as a certified B Corp and social enterprise, which reinforces mission alignment.. Differentiators: Title: Integrated capability set. Differentiators: Description: The firm combines strategy, development, marketing, and creative services under one

Strengths

• Brand Profile: Voice: approachable. Voice: transparent. Voice: purpose-driven. Tagline: Digital with Purpose. Imagery Style: No public visual style details could be verified from the available sources.. (public_web; observed 2026-08-10)
• Client Portfolio: Industry Concentration: Charities. Industry Concentration: Nonprofits. Industry Concentration: Membership organisations. (public_web; observed 2026-08-12)
• Client Value Proposition: Summary: Bliss positions itself as a partner that helps nonprofit and purpose-led organizations achieve objectives through digital strategy, development, and communications.. Value Points: Title: Mission alignment. Value Points: Description: The firm’s stated purpose is to support organizations that make the world a better place.. Value Points: Title: Full-service delivery. Value Points: Description: Public materials indicate a broad mix of strategy, build, marketing, and creative capabilities.. Value Points: Title: Nonprofit-focused expertise. Value Points: Description: The company. (public_web; observed 2026-03-12)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-10)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-25)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-12)

Firmographics

GB100 score

Overall score: 46

• egs: 39.5
• growth: 56.5
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 55.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Bliss's structured service taxonomy includes CX Design & Analytics, Sales & Marketing, Email Support, Customer Support. Client Portfolio: Industry Concentration: Charities. Industry Concentration: Nonprofits. Industry Concentration: Membership organisations. Competitive Landscape: Competitors: Name: BPO and digital agencies serving nonprofits. Competitors: Evidence: Public sources describe Bliss as a digital agency for charities and nonprofits, not a general-purpose BPO provider.. Competitors: Relationship: alternative. Competitors: Name: Outsource Accelerator-listed BLISS profile. Competitors: Evidence: The directory entry frames BLISS as a marketing and advertising BPO, but the company website and nonprofit-sector sources emphasize digital agency services.. Competitors: Relationship: adjacent. Positioning: A digital agency serving charities and nonprofits with strategy, development, communications, design, and support rather than a broad BPO provider.. Market Signals: Operates in the nonprofit digital-services segment. Market Signals: Offers strategy, design, development, communications, and support. Differentiators: Purpose-led positioning focused on charities and nonprofits. Differentiators: Open-source platform delivery including Drupal and CiviCRM. Differentiators: B Corp certification. Key Firmographics: Founded Year: 2010. Sectors Display: Software & Computer Services. Sectors Display: Digital agency. Sectors Display: Nonprofits and charities. Headquarters Display: United Kingdom; LinkedIn lists HQ as Remote, GB, United Kingdom, while other public listings point to Manchester/Piccadilly or London-area references.. Employee Count Display: 11-50 employees. Ownership Type Display: Privately held. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Strategy. Categories: Services: Digital strategy. Categories: Services: Organizational and campaign planning. Categories: Name: Development. Categories: Services: Website design and development. Categories: Services: Mobile development. Categories: Services: Drupal. Categories: Services: WordPress. Categories: Services: Platform.sh. Categories: Name: Marketing. Categories: Services: Digital marketing. Categories: Services: Search marketing. Categories: Services: Search engine optimisation (SEO). Categories: Services: Paid online advertising (PPC). Categories: Services: Email marketing. Categories: Services: Social media. Categories: Name: Creative and communications. Categories: Services: Creative services. Categories: Services: Copywriting. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Manchester. Centers: Model: remote. Centers: Country: United Kingdom. Centers: City: Amsterdam. Centers: Model: remote. Centers: Country: Netherlands. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Jon. Executives: Title: CEO. Executives: Name: Amy Chillingsworth. Reputation & Reviews: Summary: Publicly verifiable review platforms or ratings were not identified in the sources gathered.. Executive Summary: Summary: Bliss appears to be a privately held UK digital agency founded in 2010 that serves nonprofit and purpose-led organizations with strategy, development, communications, marketing, and creative services.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Drupal. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: CiviCRM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Platform.sh. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: WordPress. Asset Logo: Visibility: public.

Methodology

Bliss's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• CX Design & Analytics
• Sales & Marketing
• Email Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.thisisbliss.com

Email: hello@thisisbliss.com

Phone: 44 (0)161 819 5847.

LinkedIn: http://www.linkedin.com/company/blissmcr

Frequently Asked Questions

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