Business And Professional Exchange INC scorecard

Company Overview

Business And Professional Exchange INC is a BPO company, founded in 1976, with approximately 50-99 employees. They specialize in Sales & Marketing, Accounts Receivable, Customer Support, Recruitment Process Outsourcing, Recruitment. They serve the E-commerce & Retail industries.

Skip to Content Skip to navigation Since 1977, Business & Professional Exchange (BPE) has been a trusted leader in **24/7 telephone answering services** and **messaging solutions**. What started as Melrose Answering Service, founded by Joan M. Shaw in October 1976 with just a single switchboard and six clients in Melrose, MA, has grown into a **state-of-the-art 65-position call center**. For over 45 years, we’ve continually evolved to meet the dynamic needs of businesses and professionals. Our journey began on January 28, 1976, and through two relocations—first to 414 Main Street, Melrose in 1982, and then to our current facility at 100 Cummings Center Suite 344C, Beverly, MA in 1999—we’ve expanded our reach and capabilities. While we initially focused on serving the medical profession, our services now extend to nearly every type of business, profession, and service company imaginable, from home health care agencies to municipal utilities.

Executive summary

Brand Profile: Voice: professional. Voice: reassuring. Voice: service-oriented. Voice: family-owned. Colors: blue. Colors: white. Tagline: Professional Call Answering Services | Nationwide. Typography: sans-serif. Imagery Style: Corporate service imagery focused on call center, phones, and professional support themes.. Client Value Proposition: Summary: BPE positions itself as a seamless extension of a client’s operations, helping businesses avoid missed calls, maintain responsiveness, and support customer service outside normal business hours.. Value Points: Title: Reduce missed opportunities. Value Points: Description: Live answering and 24/7 coverage are framed as ways to keep businesses connected day and night.. Value Points: Title: Support continuity during urgent situations. Value Points: Description: Emergency answering and dispatch services are designed to handle critical communications promptly.. Value Points: Title: Flexible communication handling. Value Points: Description: Messaging, voicemail, virtual receptionist, and remote receptionist options allow tailored call management.. Value Points: Title: Sector-fit workflows. Value Points: Description: Dedicated industry pages suggest services adapted to specific operational contexts.. Company Overview: Tagline: Professional Call Answering Services | Nationwide | BPE, Inc.. Highlights: 24/7 live answer and virtual receptionist support. Highlights: Emergency answering and dispatch coverage. Highlights: Family-owned / family-led business with long operating history. Highlights: Nationwide service from a Beverly, Massachusetts base. Description: Business & Professional Exchange, Inc. (BPE) is a privately held, family-led Massachusetts company providing 24/7 inbound call answering, emergency dispatch, and messaging solutions from Beverly, MA. Public materials describe it as a New England inbound call center serving clients nationwide since 1976.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Company materials state service has been provided since 1976, giving BPE

Strengths

• Brand Profile: Voice: professional. Voice: reassuring. Voice: service-oriented. Voice: family-owned. Colors: blue. Colors: white. Tagline: Professional Call Answering Services | Nationwide. Typography: sans-serif. Imagery Style: Corporate service imagery focused on call center, phones, and professional support themes.. (public_web; observed 2026-08-26)
• Client Portfolio: Clients: Segment: Professional services. Clients: Industry: Healthcare. Clients: Client Name: Physicians. Clients: Segment: Professional services. Clients: Industry: Healthcare. Clients: Client Name: Home Health Care Agencies. Clients: Segment: Professional services. Clients: Industry: Healthcare. Clients: Client Name: Durable Medical Equipment Providers. Clients: Segment: Professional services. Clients: Industry: Real estate. Clients: Client Name: Property Management. Clients: Segment: Professional services. Clients: Industry: Professional services. Clients: Client Name: Funeral Service. Clients: Segment: Professional services. Clients: Industry: Home services. Clients: Client. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: BPE positions itself as a seamless extension of a client’s operations, helping businesses avoid missed calls, maintain responsiveness, and support customer service outside normal business hours.. Value Points: Title: Reduce missed opportunities. Value Points: Description: Live answering and 24/7 coverage are framed as ways to keep businesses connected day and night.. Value Points: Title: Support continuity during urgent situations. Value Points: Description: Emergency answering and dispatch services are designed to handle critical communications promptly... (public_web; observed 2026-08-26)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 43

• egs: 45.2
• growth: 45
• reputation: 43.7
• ai_readiness: 50
• market_footprint: 30.1
• digital_readiness: 41.4

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Business And Professional Exchange INC's structured service taxonomy includes Sales & Marketing, Accounts Receivable, Customer Support, Recruitment Process Outsourcing, Recruitment. Client Portfolio: Clients: Segment: Professional services. Clients: Industry: Healthcare. Clients: Client Name: Physicians. Clients: Segment: Professional services. Clients: Industry: Healthcare. Clients: Client Name: Home Health Care Agencies. Clients: Segment: Professional services. Clients: Industry: Healthcare. Clients: Client Name: Durable Medical Equipment Providers. Clients: Segment: Professional services. Clients: Industry: Real estate. Clients: Client Name: Property Management. Clients: Segment: Professional services. Clients: Industry: Professional services. Clients: Client Name: Funeral Service. Clients: Segment: Professional services. Clients: Industry: Home services. Clients: Client Name: Home Heating. Clients: Segment: Professional services. Clients: Industry: Home services. Clients: Client Name: HVAC. Clients: Segment: Public sector. Clients: Industry: Utilities. Clients: Client Name: Municipal Utilities. Total Clients Claimed: 700. Industry Concentration: Healthcare. Industry Concentration: Home services. Industry Concentration: Public sector. Industry Concentration: Professional services. Competitive Landscape: Competitors: Name: Nexa. Competitors: Evidence: Direct alternative in outsourced answering and virtual receptionist services.. Competitors: Relationship: direct. Competitors: Name: Smith.ai. Competitors: Evidence: Direct alternative in professional answering and remote receptionist services.. Competitors: Relationship: direct. Competitors: Name: AnswerConnect. Competitors: Evidence: Direct alternative in live answering and after-hours support.. Competitors: Relationship: direct. Positioning: A long-established, family-owned U.S. inbound telephone answering and emergency dispatch provider focused on 24/7 live support and customized messaging.. Market Signals: Serves nationwide clients from a Massachusetts base. Market Signals: Claims over 700 clients on public profile. Market Signals: Maintains 24/7 staffing and holiday coverage. Differentiators: Founded in 1976. Differentiators: 65-position call center. Differentiators: 24/7 live answering and emergency dispatch. Differentiators: Family-led Massachusetts-based operation. Differentiators: Industry-specific answering for healthcare, legal, home services, and utilities. Hiring & Workforce Signals: Open Positions: Title: Telephone Service Representatives – Work From Home. Open Positions: Location: Beverly, MA. Open Positions: Seniority: Entry. Open Positions: Department: Telephone answering service. Workforce

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Beverly. Centers: Model: onshore call center. Centers: Seats: 65. Centers: Country: United States. Centers: City: Melrose. Centers: Model: historical origin site. Centers: Country: United States. Key Firmographics: Founded Year: 1976. Sectors Display: Answering services. Sectors Display: Inbound call center. Sectors Display: Telephone messaging. Sectors Display: Virtual receptionist services. Headquarters Display: Beverly, Massachusetts, United States. Employee Count Display: 51-200 employees (LinkedIn display). Ownership Type Display: Privately held. Executive Summary: Summary: BPE is a long-established answering-service and inbound call-center provider focused on live operator support, virtual reception, voicemail, and emergency communications for businesses and professionals. Public sources indicate a Beverly, MA headquarters, nationwide reach, and a founding date in 1976, with ATSI award recognition noted on the company site.. Description Long: Skip to Content Skip to navigation Since 1977, Business & Professional Exchange (BPE) has been a trusted leader in **24/7 telephone answering services** and **messaging solutions**. What started as Melrose Answering Service, founded by Joan M. Shaw in October 1976 with just a single switchboard and six clients in Melrose, MA, has grown into a **state-of-the-art 65-position call center**. For over 45 years, we’ve continually evolved to meet the dynamic needs of businesses and professionals. Our journey began on January 28, 1976, and through two relocations—first to 414 Main Street, Melrose in 1982, and then to our current facility at 100 Cummings Center Suite 344C, Beverly, MA in 1999—we’ve expanded our reach and capabilities. While we initially focused on serving the medical profession, our services now extend to nearly every type of business, profession, and service

Methodology

Business And Professional Exchange INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 14 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Accounts Receivable
• Customer Support
• Recruitment Process Outsourcing
• Recruitment

Industries Served

• E-commerce & Retail

Contact

Website: https://www.bpeinc.com

Email: sales@bpeinc.com

Phone: 1-800-649-6767

LinkedIn: http://www.linkedin.com/company/business-&-professionala-exchange-inc

Frequently Asked Questions

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