Call Center scorecard

Company Overview

Call Center is a BPO company, founded in 2017, with approximately 201-500 employees. They specialize in Technical Support, Customer Support. They serve the E-commerce & Retail industries.

They have the legal framework, technology, infrastructure, and professional administrative personnel to meet and exceed their clients’ expectations. Jason and Chris Heil founded the organization in 2016. Most of their clients are enterprise businesses, but they also have some midmarket and small business clients. Redial operates as young organization that delivers BPO solutions and solutions for your daily operations. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: value-based. Voice: world-class. Voice: performance-driven. Voice: bilingual. Voice: bicultural. Imagery Style: No verified public visual system could be confirmed from the sources used.. Client Value Proposition: Summary: CCSI positions its offer around lowering operating costs while providing scalable nearshore delivery, bilingual talent, and operational control for clients expanding BPO capacity.. Value Points: Title: Cost efficiency. Value Points: Description: The company states that its model helps reduce labor and operational costs.. Value Points: Title: Scalability. Value Points: Description: CCSI describes flexible nearshore outsourcing and the ability to build or deploy operations to match business requirements.. Value Points: Title: Cultural and time-zone alignment. Value Points: Description: The company says its workforce is culturally aligned with North American customers and operates within U.S. time zones.. Value Points: Title: Capacity expansion support. Value Points: Description: CCSI says it helps companies expand BPO operations while maintaining close operational alignment.. Company Overview: Tagline: Nearshore staffing and AI automation solutions.. Highlights: Nearshore contact center operations in Mexico.. Highlights: Bilingual English/Spanish workforce.. Highlights: Modern facilities in Mexico City, Guadalajara, and Tijuana.. Highlights: Positioned for BPO, staffing, and AI automation support.. Description: Call Center Services International (CCSI) presents itself as a nearshore contact center and BPO provider focused on Mexico-based operations for U.S. clients, with bilingual English/Spanish staffing and operational support.. Competitive Differentiators: Differentiators: Title: Nearshore Mexico delivery. Differentiators: Description: CCSI markets Mexico-based contact center operations designed for close alignment with U.S. clients and U.S. time zones.. Differentiators: Title: Bilingual workforce. Differentiators: Description: The company emphasizes bilingual English/Spanish professionals for customer-facing and back-office work.. Differentiators: Title:

Strengths

• Brand Profile: Voice: value-based. Voice: world-class. Voice: performance-driven. Voice: bilingual. Voice: bicultural. Imagery Style: No verified public visual system could be confirmed from the sources used.. (public_web; observed 2026-08-25)
• Client Portfolio: Industry Concentration: Finance. Industry Concentration: Legal. Industry Concentration: Automotive. Industry Concentration: Retail. Industry Concentration: Healthcare. Industry Concentration: Hospitality. Industry Concentration: Telecommunications. (public_web; observed 2025-04-20)
• Client Value Proposition: Summary: CCSI positions its offer around lowering operating costs while providing scalable nearshore delivery, bilingual talent, and operational control for clients expanding BPO capacity.. Value Points: Title: Cost efficiency. Value Points: Description: The company states that its model helps reduce labor and operational costs.. Value Points: Title: Scalability. Value Points: Description: CCSI describes flexible nearshore outsourcing and the ability to build or deploy operations to match business requirements.. Value Points: Title: Cultural and time-zone alignment.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 48

• egs: 36.7
• growth: 50
• reputation: 58.6
• ai_readiness: 50
• market_footprint: 37.4
• digital_readiness: 54

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Call Center's structured service taxonomy includes Technical Support, Customer Support. Client Portfolio: Industry Concentration: Finance. Industry Concentration: Legal. Industry Concentration: Automotive. Industry Concentration: Retail. Industry Concentration: Healthcare. Industry Concentration: Hospitality. Industry Concentration: Telecommunications. Competitive Landscape: Competitors: Name: Redial BPO. Competitors: Evidence: Outsource Accelerator associated the company contact details with Redial BPO branding, indicating overlapping nearshore contact center market presence.. Competitors: Relationship: direct. Competitors: Name: Other nearshore Mexico BPO providers. Competitors: Evidence: Public descriptions emphasize Mexico-based bilingual contact center delivery, placing the company in the same market as other nearshore Mexican BPO firms.. Competitors: Relationship: direct. Positioning: Nearshore, bilingual English/Spanish contact center provider in Mexico serving U.S. clients with a cost and proximity advantage.. Market Signals: Nearshore Mexico contact center positioning. Market Signals: Cost-focused outsourcing and offshoring consulting market. Market Signals: Multiple public directory listings emphasize bilingual staffing and proximity to the U.S.. Differentiators: Strategic Mexico locations near the U.S.. Differentiators: Bilingual English/Spanish workforce. Differentiators: Work-from-home and brick-and-mortar delivery models. Differentiators: AI-enabled service offerings. Key Firmographics: Sectors Display: Business process outsourcing. Sectors Display: Call center services. Sectors Display: Nearshore staffing. Sectors Display: AI automation. Headquarters Display: San Diego, California, United States. Recent News: Articles: Date: 2026-03-18. Articles: Title: CCSI publishes BPO services overview. Articles: Source: CCSI. Articles: Summary: The company outlined nearshore BPO services in Mexico, including customer service, loan processing, debt collection, lead generation, and IT support.. Articles: Date: 2026-02-19. Articles: Title: CCSI updates its home page with nearshore staffing and AI automation positioning. Articles: Source: CCSI. Articles: Summary: The company described its Mexico-based bilingual staffing model and highlighted modern contact center locations in Mexico City, Guadalajara, and Tijuana.. Articles: Date: 2021-07-12. Articles: Title: CCSI explains how to expand a BPO to Mexico. Articles: Source: CCSI. Articles: Summary: The company

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: San Diego. Centers: Country: United States. Centers: City: Tijuana. Centers: Model: brick-and-mortar and work-from-home. Centers: Country: Mexico. Centers: Languages: English. Centers: Languages: Spanish. Centers: City: Mexico City. Centers: Model: brick-and-mortar and work-from-home. Centers: Country: Mexico. Centers: Languages: English. Centers: Languages: Spanish. Centers: City: Guadalajara. Centers: Model: brick-and-mortar and work-from-home. Centers: Country: Mexico. Centers: Languages: English. Centers: Languages: Spanish. Centers: City: Mexicali. Centers: Country: Mexico. Pricing & Engagement: Models: Name: Custom quote engagement. Models: Best For: Organizations seeking tailored nearshore BPO or contact center deployments. Models: Description: The site invites prospects to contact the company for pricing rather than publishing rates.. Models: Name: Build-and-operate support model. Models: Best For: Companies launching or scaling Mexico-based operations. Models: Description: CCSI indicates it can provide infrastructure, recruiting, and operational resources for new or expanding centers.. Summary: Public sources indicate custom, contact-based engagement rather than published rate cards; no standardized pricing was found in the sources reviewed.. Executive Summary: Summary: CCSI is a nearshore BPO and contact center provider that emphasizes cost-effective outsourcing, bilingual talent, and Mexico-based delivery for U.S.-aligned operations.. Financial Health: Risk Factors: No verified public revenue, funding, or financial event disclosures were found in the sources used.. Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Notes: Indeed lists the company size as 501 to 1,000 employees.. Workforce Signals: Notes: Indeed shows multiple jobs available, but no current position titles were verifiable from the provided public sources.. Workforce Signals: Company Size Range: 501 to 1,000. Reputation & Reviews: Summary: Public review information is limited but indicates mixed-to-positive

Methodology

Call Center's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 17 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Technical Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: http://callcenterservices.international

Email: info@redialbpo.com

Phone: (858) 465 7872

LinkedIn: https://www.linkedin.com/company/redial-bpo

Frequently Asked Questions

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