Call Center Sales Pro scorecard

Company Overview

Call Center Sales Pro is a BPO company, founded in 2014, with approximately 50-99 employees. They specialize in Sales & Marketing, Outbound Sales, Customer Support. They serve the E-commerce & Retail industries.

Founded by Janet Livingston, CCSP has grown into a recognized call center and BPO service provider across the country. CCSP focuses on helping clients increase their profit margin “by optimizing answering solutions and contact center solutions”, so your business can focus on what it does best. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: solution-focused. Imagery Style: service and support oriented; public site snippet emphasizes 24/7 answering and customized solutions. Client Value Proposition: Summary: Call Center Sales Pro positions its value around answering calls reliably at all hours, supporting customer communication, and providing outsourced contact-center capacity for businesses that need scalable coverage.. Value Points: Title: Always-on coverage. Value Points: Description: The company emphasizes 24/7/365 availability for answering and message handling.. Value Points: Title: Support for customer communication. Value Points: Description: Public materials describe customer support solutions designed to ensure customers are helped and messages are delivered as requested.. Value Points: Title: Outsourced operational capacity. Value Points: Description: Listings highlight outsourced call center and BPO services intended to help clients manage communications and related workflows.. Company Overview: Tagline: 24/7/365 live answering ensures that phones are answered, customers are helped, and the messages are delivered the way you want.. Highlights: Custom outsourced answering service and call center solutions. Highlights: 24/7/365 live answering. Highlights: Seymour, Tennessee headquarters. Description: Call Center Sales Pro is a Seymour, Tennessee-based call center and BPO provider offering outsourced answering and customer support solutions for businesses.. Competitive Differentiators: Differentiators: Title: 24/7/365 live answering. Differentiators: Description: Public-facing materials emphasize around-the-clock live answering and message delivery.. Differentiators: Title: Custom outsourced solutions. Differentiators: Description: The company presents itself as offering tailored call center and answering services to meet specific client needs.. Differentiators: Title: Multi-service BPO scope. Differentiators: Description: Public listings describe a broader mix of answering, consulting, outsourcing, and specialized call center services.. Key Firmographics: Founded Year: 2014. Sectors

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: solution-focused. Imagery Style: service and support oriented; public site snippet emphasizes 24/7 answering and customized solutions. (public_web; observed 2025-10-08)
• Client Value Proposition: Summary: Call Center Sales Pro positions its value around answering calls reliably at all hours, supporting customer communication, and providing outsourced contact-center capacity for businesses that need scalable coverage.. Value Points: Title: Always-on coverage. Value Points: Description: The company emphasizes 24/7/365 availability for answering and message handling.. Value Points: Title: Support for customer communication. Value Points: Description: Public materials describe customer support solutions designed to ensure customers are helped and messages are delivered as requested... (public_web; observed 2025-02-26)
• Company Overview: Tagline: 24/7/365 live answering ensures that phones are answered, customers are helped, and the messages are delivered the way you want.. Highlights: Custom outsourced answering service and call center solutions. Highlights: 24/7/365 live answering. Highlights: Seymour, Tennessee headquarters. Description: Call Center Sales Pro is a Seymour, Tennessee-based call center and BPO provider offering outsourced answering and customer support solutions for businesses.. (public_web; observed 2025-10-08)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-10-08)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-02-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2024-10-07)

Firmographics

GB100 score

Overall score: 46

• egs: 37.8
• growth: 56.5
• reputation: 47
• ai_readiness: 50
• market_footprint: 29.9
• digital_readiness: 52.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Call Center Sales Pro's structured service taxonomy includes Sales & Marketing, Outbound Sales, Customer Support. Competitive Landscape: Competitors: Name: Outsource Accelerator listed answering-service providers. Competitors: Evidence: Public directory-style coverage places Call Center Sales Pro among outsourced answering and BPO providers.. Competitors: Relationship: adjacent. Competitors: Name: Clutch-listed call center providers. Competitors: Evidence: Public profile categorizes the company alongside outsourced call center and BPO service firms.. Competitors: Relationship: direct. Positioning: Custom outsourced answering service and call center solutions with consulting and BPO offerings.. Market Signals: Public pages emphasize customized support for multiple industries and after-hours coverage.. Market Signals: Directory profiles describe a broad service mix including healthcare-related and emergency answering services.. Differentiators: 24/7/365 live answering. Differentiators: consulting plus operational support. Differentiators: range spanning inbound, outbound, BPO, and specialty answering services. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Inbound call handling. Categories: Services: 24/7/365 live answering. Categories: Services: telephone answering services. Categories: Services: inbound call center services. Categories: Name: Outbound support. Categories: Services: outbound call center services. Categories: Services: outbound sales support. Categories: Services: lead follow-up. Categories: Name: Customer support and BPO. Categories: Services: customer support solutions. Categories: Services: business process outsourcing. Categories: Services: outsourced call center services. Categories: Name: Specialized call center services. Categories: Services: healthcare call centers. Categories: Services: nurse triage. Categories: Services: appointment setting. Categories: Services: call center consulting. Executive Summary: Summary: Call Center Sales Pro appears to be a privately held BPO and contact-center services provider founded in 2014, focused on inbound answering, customer support, and related outsourced communication services for U.S. businesses.. Service: Outbound Sales. Service: Sales & Marketing. Service: Customer Support. Delivery Center Details: Centers: City: Seymour. Centers: Model: HQ. Centers: Country: United States. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio:

Geography

Countries listed in the structured record include -. Reputation & Reviews: Summary: Public review sources exist, but the available data is insufficient for a reliable overall rating summary here without overstating the evidence.. Credentials: Detail: Rating shown on the company profile page, based on 34 reviews.. Credentials: Rating: 2.9/5. Credentials: Platform: Indeed. Credentials: Detail: A public reviews page exists, but the accessible snippet does not provide a verified rating in the gathered material.. Credentials: Platform: Glassdoor. Credentials: Detail: BBB profile exists; the company is not BBB accredited in the gathered material.. Credentials: Platform: BBB. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: HIPAA. Monthly Search Volume: 4730. Domain Authority: 51.

Methodology

Call Center Sales Pro's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 37 distinct source URLs and retained 42 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Outbound Sales
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callcentersalespro.com

Email: contactus@callcenter-salespro.com

Phone: 1-800-901-7706

LinkedIn: http://www.linkedin.com/company/call-center-sales-pro

Frequently Asked Questions

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