Call Desk INC scorecard

Company Overview

Call Desk INC is a BPO company, founded in 2003, with approximately 50-99 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

Since its inception in 2003, Infogain Consulting has expanded its operations from providing contact center solutions to full lifecycle COTs software implementations for government agencies. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: technology-enabled. Client Value Proposition: Summary: The public message emphasizes faster access to skilled technical talent, support for government and enterprise technology needs, and operational help desk coverage.. Value Points: Title: Quick access to technical professionals. Value Points: Description: The staffing page says the firm can provide skilled IT professionals on short notice.. Value Points: Title: Support for government and enterprise operations. Value Points: Description: Public materials describe services for federal agencies and broader organizational technology needs.. Value Points: Title: Operational continuity. Value Points: Description: Job postings reference 24/7 help desk support, indicating a service model built around continuous coverage.. Company Overview: Highlights: Technology consulting and program management. Highlights: IT staff augmentation. Highlights: Help desk and call center support. Highlights: Federal and government-oriented services. Description: Info Gain Consulting is a technology consulting and program management company that also offers IT staff augmentation and help desk/call center support services. Public sources associate the company with federal and government-related work, including technology enablement, performance improvement, and program management solutions.. Competitive Differentiators: Differentiators: Title: Government support orientation. Differentiators: Description: Public job postings and company descriptions indicate experience supporting federal agencies and government-related contracts.. Differentiators: Title: Flexible staffing model. Differentiators: Description: The company states it can provide on-site or off-site IT staff and can quickly mobilize technical professionals on short notice.. Differentiators: Title: 24/7 support capability. Differentiators: Description: Public job descriptions reference around-the-clock call center and help desk support coverage.. Differentiators: Title: Broad service mix. Differentiators: Description: The public profile combines consulting, program management, data/BI, staffing, and service

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: technology-enabled. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The public message emphasizes faster access to skilled technical talent, support for government and enterprise technology needs, and operational help desk coverage.. Value Points: Title: Quick access to technical professionals. Value Points: Description: The staffing page says the firm can provide skilled IT professionals on short notice.. Value Points: Title: Support for government and enterprise operations. Value Points: Description: Public materials describe services for federal agencies and broader organizational technology needs.. Value Points: Title:. (public_web; observed 2024-09-21)
• Company Overview: Highlights: Technology consulting and program management. Highlights: IT staff augmentation. Highlights: Help desk and call center support. Highlights: Federal and government-oriented services. Description: Info Gain Consulting is a technology consulting and program management company that also offers IT staff augmentation and help desk/call center support services. Public sources associate the company with federal and government-related work, including technology enablement, performance improvement, and program management solutions.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-20)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 44

• egs: 41.5
• growth: 45.2
• reputation: 50.4
• ai_readiness: 50
• market_footprint: 30.8
• digital_readiness: 43

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Call Desk INC's structured service taxonomy includes Customer Support. Competitive Landscape: Competitors: Name: Infogain. Competitors: Evidence: Different company with similar name and IT consulting scope; not used as a factual match for Call Desk INC.. Competitors: Relationship: alternative. Positioning: A small-business consulting/provider profile combining contact-center support and broader technology/program management offerings.. Market Signals: Public careers pages show recurring help desk / service desk demand. Market Signals: LinkedIn description emphasizes 24-7 contact center solutions and multiple service industries. Differentiators: 24/7 contact center and help desk support. Differentiators: Government-oriented service language in public job postings. Differentiators: Blended BPO and technology consulting positioning. Hiring & Workforce Signals: Open Positions: Title: Help Desk Support, Call Center 24/7 Support. Open Positions: Location: Alexandria, Virginia. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Open Positions: Title: Cloud Service Desk Representative. Open Positions: Location: Unknown. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Open Positions: Title: Help Desk Support, Tier II DeskSide Support. Open Positions: Location: Alexandria, Virginia. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Open Positions: Title: Data Engineer. Open Positions: Location: Unknown. Open Positions: Seniority: Unknown. Open Positions: Department: Unknown. Workforce Signals: Funded Role: true. Workforce Signals: Clearance Required: true. Workforce Signals: On Site Or Hybrid Signal: true. Key Firmographics: Founded Year: 2003. Revenue Display: Approximately $6.2M (third-party estimate). Sectors Display: Federal government. Sectors Display: Technology consulting. Sectors Display: Program management. Sectors Display: IT services. Headquarters Display: McLean, Virginia area, United States. Ownership Type Display: Private company / small business. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Technology consulting. Categories: Services: Technology enablement. Categories: Services: Business intelligence and data warehouse services. Categories: Services: Information management capabilities. Categories: Name: Program management. Categories: Services: Program management solutions.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Alexandria. Centers: Model: On-site with potential for authorized telework. Centers: Country: United States. Centers: City: McLean. Centers: Country: United States. Centers: City: Portland. Centers: Country: United States. Centers: City: Nairobi. Centers: Country: Kenya. Executive Summary: Summary: Publicly available information indicates Info Gain Consulting is a private consulting firm founded in 2003 and positioned around technology enablement, program management, and government support work, with some call center/help desk capabilities and IT staffing offerings.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Bio: Listed as a principal contact on a public company qualifications document.. Executives: Name: George Mwangi. Executives: Title: Principal. Pricing & Engagement: Summary: No public pricing, rate card, or contract model was verified from the sources reviewed. Public materials only confirm that the company offers staffing and support engagements.. Reputation & Reviews: Summary: No verified public review platform rating or credential was found in the reviewed sources.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Unknown. Asset Logo: Visibility: public. Asset Document: Visibility: internal. Description Long: The page you requested could not be found. Try refining your search, or use the navigation above to locate the post. reCAPTCHA is changing its terms of service. Take action..

Methodology

Call Desk INC's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 19 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.infogainconsulting.com

Email: -

Phone: 1-703-755-0821

LinkedIn: https://www.linkedin.com/company/info-gain-consulting/

Frequently Asked Questions

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