Call Management 24 By 7 Contact Centre scorecard

Company Overview

Call Management 24 By 7 Contact Centre is a BPO company, founded in 2001, with approximately 50-99 employees. They specialize in Chat Support, Email Support, Customer Support. They serve the E-commerce & Retail industries.

At Call Management we have a fundamental focus on delivering the best quality customer support. Over the last 20 years, we have continuously evolved our service offering to meet our client’s ever-changing needs. Our team is at the core of everything we do and continuously strives for an enhanced Customer Experience (CX) on behalf of our clients. The Call Management team currently consists of 120 customer support agents. We offer our clients dedicated and shared agent business models based on their differing requirements and projected number of transactions. **Shared Agent Support:** Many of our SME clients opt for our Shared Agent Support model allowing their transactions to be handled by a pool of shared agents. This is a cost-effective approach for clients with a projected lower volume of transactions. Our Shared Services team receives full training in each client’s processes and values.

Executive summary

Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Tagline: 24x7 ISO Certified Contact Centre. Imagery Style: corporate service imagery. Client Value Proposition: Summary: The stated value proposition is continuous customer coverage and outsourced support for businesses that need reliable answering, admin, and emergency-response handling outside standard hours.[1][3][5]. Value Points: Title: Continuous customer access. Value Points: Description: Clients can support their customers around the clock with 24×7/365 answering and support.. Value Points: Title: Operational flexibility. Value Points: Description: The company offers office-hours and after-hours support options tailored to client needs.. Value Points: Title: Broader support coverage. Value Points: Description: Services extend beyond calls to live chat, administrative work, and emergency response.. Company Overview: Tagline: Call Management – 24×7 ISO Certified Contact Centre. Highlights: Irish-owned and managed contact centre based in Cork.[1]. Highlights: Offers 24×7/365 client relationship management support.[1][3]. Highlights: States that it was set up in 2001 to provide 24 by 7 telephone support service.[1]. Highlights: Describes itself as ISO-certified and multi-channel.[1]. Description: An Irish-owned and managed contact centre based in Cork that provides multi-channel customer support and administrative services, with 24×7/365 coverage and ISO certification stated on its website.[1]. Competitive Differentiators: Differentiators: Title: 24×7/365 operating model. Differentiators: Description: Public materials emphasize continuous support, including weekends and public holidays, for around-the-clock service coverage.. Differentiators: Title: Irish-owned Cork base. Differentiators: Description: The company presents itself as Irish-owned and managed, with an HQ in Cork.. Differentiators: Title: Long operating history. Differentiators: Description: The company states it was established in 2001 and later extended to 24×7 operations.. Differentiators: Title: ISO-certified positioning. Differentiators: Description: The

Strengths

• Brand Profile: Voice: professional. Voice: service-oriented. Voice: reassuring. Tagline: 24x7 ISO Certified Contact Centre. Imagery Style: corporate service imagery. (public_web; observed 2025-04-23)
• Client Value Proposition: Summary: The stated value proposition is continuous customer coverage and outsourced support for businesses that need reliable answering, admin, and emergency-response handling outside standard hours.[1][3][5]. Value Points: Title: Continuous customer access. Value Points: Description: Clients can support their customers around the clock with 24×7/365 answering and support.. Value Points: Title: Operational flexibility. Value Points: Description: The company offers office-hours and after-hours support options tailored to client needs.. Value Points: Title: Broader support coverage. Value Points:. (public_web; observed 2025-04-23)
• Company Overview: Tagline: Call Management – 24×7 ISO Certified Contact Centre. Highlights: Irish-owned and managed contact centre based in Cork.[1]. Highlights: Offers 24×7/365 client relationship management support.[1][3]. Highlights: States that it was set up in 2001 to provide 24 by 7 telephone support service.[1]. Highlights: Describes itself as ISO-certified and multi-channel.[1]. Description: An Irish-owned and managed contact centre based in Cork that provides multi-channel customer support and administrative services, with 24×7/365 coverage and ISO certification stated on. (public_web; observed 2025-04-23)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2025-04-23)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-05-31)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-04-23)

Firmographics

GB100 score

Overall score: 42

• egs: 41.2
• growth: 44.7
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 39.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Call Management 24 By 7 Contact Centre's structured service taxonomy includes Chat Support, Email Support, Customer Support. Competitive Landscape: Competitors: Name: Waynua Call Centre. Competitors: Evidence: Offers 24/7/365 call centre services in Ireland.. Competitors: Relationship: direct. Competitors: Name: NUACOM. Competitors: Evidence: Provides call center software rather than managed contact centre services.. Competitors: Relationship: adjacent. Competitors: Name: Other Irish answering service providers. Competitors: Evidence: GoodFirms lists Call Management within Ireland's answering services market.. Competitors: Relationship: direct. Positioning: Irish-owned, Cork-based, ISO-certified 24x7 contact centre offering telephone answering and administrative support.. Market Signals: Operates in the Irish answering-services/contact-centre market. Market Signals: Offers around-the-clock client support. Market Signals: Service portfolio includes live chat and emergency response. Differentiators: 24x7 support model. Differentiators: ISO certification. Differentiators: Irish-owned and managed. Differentiators: Live chat support. Key Firmographics: Founded Year: 2001. Sectors Display: Retail. Sectors Display: Pharmaceutical. Sectors Display: Automotive. Sectors Display: Professional Services. Headquarters Display: Cork, Ireland. Employee Count Display: 120 customer support agents. Ownership Type Display: Irish-owned and managed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Telephone answering. Categories: Services: Office hours answering. Categories: Services: After-hours answering. Categories: Services: Out-of-hours support. Categories: Services: 24×7×365 answering. Categories: Name: Customer support. Categories: Services: Client relationship management support. Categories: Services: Multichannel customer support. Categories: Name: Digital channels. Categories: Services: Live chat support. Categories: Name: Administrative support. Categories: Services: Administrative services. Categories: Services: Data management/cleansing. Categories: Name: Emergency and continuity. Categories: Services: Emergency response. Categories: Services: Disaster recovery. Categories: Name: Research and engagement. Categories: Services: Market research. Categories: Services: Mystery shopping. Executive Summary: Summary: Call Management is a Cork-based Irish contact centre focused on telephone answering, out-of-hours support, emergency response, live chat, and related administrative services for clients needing around-the-clock coverage.[1][3][4][5][7]. Service: Email Support. Service: Chat Support. Service: Customer Support.

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Cork. Centers: Model: onshore. Centers: Country: Ireland. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Team Size Claimed: 120. Pricing & Engagement: Summary: Publicly available sources reviewed do not provide verified pricing, contract structure, or commercial engagement terms.[10]. Reputation & Reviews: Summary: No verified independent review ratings were identified in the public sources reviewed for this profile.[10]. Tech Stack & Tools: Tools: Category: CRM. Tools: Confidence: confirmed. Tools: Product Name: CRM. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Live chat support. Asset Logo: Visibility: public. Coverage Hours: 24/7. Compliance: ISO 9001. Compliance: ISO 27001. Description Long: At Call Management we have a fundamental focus on delivering the best quality customer support. Over the last 20 years, we have continuously evolved our service offering to meet our client’s ever-changing needs. Our team is at the core of everything we do and continuously strives for an enhanced Customer Experience (CX) on behalf of our clients. The Call Management team currently consists of 120 customer support agents. We offer our clients dedicated and shared agent business models based on their differing requirements and projected number of transactions. **Shared Agent Support:** Many of our SME clients opt for our Shared Agent Support model allowing their transactions to be handled by a pool of shared agents. This is a cost-effective approach for clients with a projected lower volume of transactions. Our Shared Services team receives full training in each client’s processes and values..

Methodology

Call Management 24 By 7 Contact Centre's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 15 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support
• Email Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callmanagement.ie

Email: info@callmanagement.ie

Phone: 353 21 4824300

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes