C3customercontactchannels scorecard

Company Overview

C3customercontactchannels is a BPO company, founded in 2004, with approximately 10,001+ employees. They specialize in Customer Support, Back Office. They serve the E-commerce & Retail industries.

Executive summary

Brand Profile: Voice: customer service. Voice: brand engagement. Voice: omni-channel. Voice: global. Voice: multilingual. Voice: performance optimization. Imagery Style: No public visual brand assets were verifiable from the available public sources.. Client Value Proposition: Summary: C3’s public positioning centers on improving customer experience through multilingual, omnichannel support and broad contact-management capabilities for enterprise clients.. Value Points: Title: Brand experience focus. Value Points: Description: The company’s stated goal is to create positive customer interactions and strengthen brand loyalty.. Value Points: Title: Coverage across channels. Value Points: Description: Public descriptions indicate support across phone, email, social media, blogs, and web-related interactions.. Value Points: Title: Scale for enterprise needs. Value Points: Description: Public sources reference a large workforce and multiple operating centers across regions.. Company Overview: Tagline: We'll make a fan out of you.. Highlights: Multilingual support. Highlights: Omnichannel customer service. Highlights: U.S. headquarters in Florida. Highlights: Operates across the U.S., the Philippines, and Latin America. Description: C3/Customer Contact Channels is a BPO/contact-center provider associated with Everise that offers outsourced customer relationship and customer contact management services across multiple industries.. Competitive Differentiators: Differentiators: Title: Multilingual global delivery. Differentiators: Description: Public descriptions emphasize multilingual support delivered across operating centers in the U.S., the Philippines, and Latin America.. Differentiators: Title: Omnichannel customer engagement. Differentiators: Description: The company describes support spanning traditional voice and email as well as social media and blogs.. Differentiators: Title: Industry breadth. Differentiators: Description: The company serves multiple regulated and service-intensive sectors, including healthcare, financial services, telecom, energy and utilities, and government.. Differentiators: Title: Everise backing. Differentiators: Description: Public profiles identify C3

Strengths

• Brand Profile: Voice: customer service. Voice: brand engagement. Voice: omni-channel. Voice: global. Voice: multilingual. Voice: performance optimization. Imagery Style: No public visual brand assets were verifiable from the available public sources.. (public_web; observed 2010-09-13)
• Client Value Proposition: Summary: C3’s public positioning centers on improving customer experience through multilingual, omnichannel support and broad contact-management capabilities for enterprise clients.. Value Points: Title: Brand experience focus. Value Points: Description: The company’s stated goal is to create positive customer interactions and strengthen brand loyalty.. Value Points: Title: Coverage across channels. Value Points: Description: Public descriptions indicate support across phone, email, social media, blogs, and web-related interactions.. Value Points: Title: Scale for enterprise needs. Value Points: Description:. (public_web; observed 2026-08-24)
• Company Overview: Tagline: We'll make a fan out of you.. Highlights: Multilingual support. Highlights: Omnichannel customer service. Highlights: U.S. headquarters in Florida. Highlights: Operates across the U.S., the Philippines, and Latin America. Description: C3/Customer Contact Channels is a BPO/contact-center provider associated with Everise that offers outsourced customer relationship and customer contact management services across multiple industries.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2011-10-17)

Firmographics

GB100 score

Overall score: 53

• egs: 42.7
• growth: 56.5
• reputation: 56.7
• ai_readiness: 50
• market_footprint: 54.4
• digital_readiness: 55.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

C3customercontactchannels's structured service taxonomy includes Customer Support, Back Office. Competitive Landscape: Competitors: Name: Everise. Competitors: Evidence: Public coverage says Everise acquired C3 and positioned it within a broader customer experience/BPO strategy.. Competitors: Relationship: adjacent. Competitors: Name: Teleperformance. Competitors: Evidence: C3 is described as a global contact-center/BPO provider in the same outsourced customer experience market served by large CX outsourcers.. Competitors: Relationship: direct. Competitors: Name: Concentrix. Competitors: Evidence: C3 operates in the outsourced customer care and contact-center segment where large global CX firms compete.. Competitors: Relationship: direct. Competitors: Name: Foundever. Competitors: Evidence: C3's public description as a global customer management/contact-center provider places it in the same outsourced customer service market.. Competitors: Relationship: direct. Positioning: Public sources describe C3/CustomerContactChannels as a global BPO/contact-center provider focused on customer contact management, omnichannel support, multilingual service, and brand engagement.. Market Signals: 2017 coverage states C3 had eight operating centers across the U.S., the Philippines, and Latin America, with over 9,000 employees.. Market Signals: 2011 coverage announced. Key Firmographics: Sectors Display: healthcare. Sectors Display: financial services. Sectors Display: telecommunications. Sectors Display: energy and utilities. Sectors Display: media. Sectors Display: travel. Sectors Display: retail. Sectors Display: logistics. Sectors Display: hospitality. Sectors Display: government services. Headquarters Display: Florida, United States; public sources also reference Plantation, Florida and Miramar, Florida. Employee Count Display: over 8,000 employees. Ownership Type Display: Owned and backed by Everise. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Customer contact management. Categories: Services: customer contact management. Categories: Services: customer relationship management. Categories: Services: customer care. Categories: Name: Omnichannel support. Categories: Services: phone support. Categories: Services: email support. Categories: Services: social media engagement. Categories: Services: blog engagement. Categories: Name: Multilingual support. Categories: Services: English support. Categories: Services: Spanish

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Fort Lauderdale. Centers: Country: United States. Centers: City: Miramar. Centers: Country: United States. Centers: City: Plantation. Centers: Country: United States. Centers: City: Manila. Centers: Country: Philippines. Recent News: Articles: Date: 2026-08-19. Articles: Title: C3 Wins 13th Contact Center Technology Award from Customer Magazine. Articles: Source: Everise Insights. Articles: Summary: C3 was recognized with a Contact Center Technology Award from Customer Magazine.. Executive Summary: Summary: Public sources describe C3 as an outsourced customer relationship management and contact-center provider serving corporate clients in industries such as healthcare, financial services, telecommunications, energy and utilities, media, travel, retail, logistics, hospitality, and government services.. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Karen DiMezzo. Executives: Title: Vice President of Customer Strategy. Executives: Name: Andy Sarakinis.

Methodology

C3customercontactchannels's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 13 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: http://www.c3connect.com

Email: andy.sarakinis@c3connect.com

Phone: (+63) 2 479 7400

LinkedIn: https://www.linkedin.com/company/c3-customercontactchannels-inc./

Frequently Asked Questions

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