Call Center Project scorecard

Company Overview

Call Center Project is a BPO company, founded in 2006, with approximately 100-249 employees. They serve the E-commerce & Retail industries.

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Executive summary

Client Value Proposition: Summary: The public positioning suggests value in helping customers launch or run call center/BPO operations and in providing standard inbound/outbound and telecom support services.. Value Points: Title: Operational setup support. Value Points: Description: Public references describe help with call center setup and related support.. Value Points: Title: Multiple service lines. Value Points: Description: The company is publicly associated with inbound, outbound, IVR, telecom, and BPO services.. Value Points: Title: India-based delivery. Value Points: Description: Public location references indicate an India-centered operating model.. Company Overview: Highlights: LinkedIn describes the company as operating in outsourcing and offshoring consulting.. Highlights: Public listings associate the business with call center setup support and inbound/outbound BPO services.. Description: Publicly available sources indicate Call Center Project is associated with outsourced call center/BPO and call center setup support services in India, but the company’s own site content was not directly verified here.. Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Public descriptions emphasize a mix of inbound, outbound, IVR, telecom, and BPO services rather than a single narrow offering.. Differentiators: Title: Call center setup support positioning. Differentiators: Description: Public summaries describe support for setting up call centers and helping customers establish operations.. Differentiators: Title: India operating footprint. Differentiators: Description: Public listings reference multiple Indian locations, suggesting an India-centric delivery model.. Key Firmographics: Founded Year: 2006. Sectors Display: Outsourcing and offshoring consulting. Sectors Display: BPO services. Sectors Display: Call center services. Headquarters Display: Chennai, Tamil Nadu, India (LinkedIn); other third-party sources also reference Bangalore/Mumbai. Employee Count Display: 51-200 employees (LinkedIn); 101-250 employees appears in a

Strengths

• Client Value Proposition: Summary: The public positioning suggests value in helping customers launch or run call center/BPO operations and in providing standard inbound/outbound and telecom support services.. Value Points: Title: Operational setup support. Value Points: Description: Public references describe help with call center setup and related support.. Value Points: Title: Multiple service lines. Value Points: Description: The company is publicly associated with inbound, outbound, IVR, telecom, and BPO services.. Value Points: Title: India-based delivery. Value Points: Description: Public. (public_web; observed 2026-08-20)
• Company Overview: Highlights: LinkedIn describes the company as operating in outsourcing and offshoring consulting.. Highlights: Public listings associate the business with call center setup support and inbound/outbound BPO services.. Description: Publicly available sources indicate Call Center Project is associated with outsourced call center/BPO and call center setup support services in India, but the company’s own site content was not directly verified here.. (public_web; observed 2026-08-20)
• Competitive Differentiators: Differentiators: Title: Broad service mix. Differentiators: Description: Public descriptions emphasize a mix of inbound, outbound, IVR, telecom, and BPO services rather than a single narrow offering.. Differentiators: Title: Call center setup support positioning. Differentiators: Description: Public summaries describe support for setting up call centers and helping customers establish operations.. Differentiators: Title: India operating footprint. Differentiators: Description: Public listings reference multiple Indian locations, suggesting an India-centric delivery model.. (public_web; observed 2026-08-20)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-20)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2025-08-07)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 42

• egs: 40.2
• growth: 44.1
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 31.6
• digital_readiness: 38.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: Glowtouch. Competitors: Evidence: Both are contact-center/BPO providers listed in public directories.. Competitors: Relationship: direct. Competitors: Name: ExpertCallers. Competitors: Evidence: Both operate in call center outsourcing services.. Competitors: Relationship: direct. Competitors: Name: Fusion Business Solutions. Competitors: Evidence: Both are India-based BPO/call center outsourcing providers.. Competitors: Relationship: direct. Positioning: A BPO and call-center services provider listed in public directories, with a stated focus on inbound and outbound call centre services, IVR/telecom services, online/offline BPO services, and HR recruiting call centre projects.. Market Signals: Public BPO directories continue to index call-center providers as a distinct BPO segment.. Market Signals: Directory-style listings are the primary public evidence available for this company.. Differentiators: Public directory listings emphasize call-centre setup support and multiple India office locations.. Differentiators: LinkedIn lists inbound, outbound, IVR/telecom, online/offline BPO, and HR recruiting call centre projects.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call center services. Categories: Services: Inbound call centre services. Categories: Services: Outbound call centre services. Categories: Name: Telecom and IVR. Categories: Services: IVR services. Categories: Services: Telecom services. Categories: Name: BPO services. Categories: Services: Online BPO services. Categories: Services: Offline BPO services. Categories: Name: Recruiting support. Categories: Services: HR recruiting call centre projects. Executive Summary: Summary: Call Center Project appears to be an India-based outsourcing/offshoring and call center services provider with public references to inbound and outbound call center services, IVR/telecom services, online/offline BPO, and HR recruiting call center projects.. Delivery Center Details: Centers: City: Chennai. Centers: Country: India. Centers: City: Bangalore. Centers: Country: India. Centers: City: Mumbai. Centers: Country: India. Centers: City: Hyderabad. Centers: Country: India. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public

Geography

Countries listed in the structured record include -. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: unknown. Description Long: Contact your hosting provider for more information..

Methodology

Call Center Project's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 7 distinct source URLs and retained 13 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.callcentreproject.com

Email: info@callcentreproject.com

Phone: 1800-270-1919

Frequently Asked Questions

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