Cbe Companies scorecard

Company Overview

Cbe Companies is a BPO company, founded in 1933, with approximately 1000-4999 employees. They specialize in Accounts Receivable, Customer Support. They serve the E-commerce & Retail industries.

With over 1,300 employees in five locations worldwide, CBE Companies can offer the appropriate solution for your ever-dynamic business needs in any area. The organization projects to have between 1001 – 5000 staff within the next few years. CBE Companies’ consistent emphasis on thoughtful leadership and ongoing investment supports all CBE Companies clients by minimizing present and potential risks and providing performance excellence. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: people-first. Voice: compliance-driven. Voice: solution-oriented. Tagline: Real People • Real Problems • Real Solutions. Imagery Style: null. Client Value Proposition: Summary: CBE Companies presents its value proposition as a one-stop provider for contact center needs, combining outsourced customer interaction support with ARM capabilities.. Value Points: Title: One-stop contact center support. Value Points: Description: The homepage describes the company as a one-stop solution for contact center needs.. Value Points: Title: Compliance and security emphasis. Value Points: Description: Service pages highlight compliance and security as priorities in delivery.. Value Points: Title: Outsourced customer interactions. Value Points: Description: The company describes providing outsourcing functions related to customer interactions and support.. Company Overview: Tagline: Call center services and accounts receivable management (ARM).. Highlights: Founded in 1933.. Highlights: Described as a national service provider.. Highlights: Positions itself around contact center, ARM, and BPO solutions.. Description: CBE Companies is a service provider specializing in accounts receivable management and call center solutions, and its site also describes broader contact center and BPO services.. Competitive Differentiators: Differentiators: Title: Long operating history. Differentiators: Description: Public company materials state the business was established in 1933, indicating a long operating history in outsourced services.. Differentiators: Title: Combined ARM and contact center focus. Differentiators: Description: The company consistently presents itself as a provider of both accounts receivable management and call center/BPO solutions.. Differentiators: Title: Leadership and operating breadth. Differentiators: Description: The leadership page lists both executive and senior leadership roles across operations, risk, finance, technology, HR, and business development.. Key Firmographics: Founded Year: 1933. Sectors Display: Accounts receivable management.

Strengths

• Brand Profile: Voice: people-first. Voice: compliance-driven. Voice: solution-oriented. Tagline: Real People • Real Problems • Real Solutions. Imagery Style: null. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: CBE Companies presents its value proposition as a one-stop provider for contact center needs, combining outsourced customer interaction support with ARM capabilities.. Value Points: Title: One-stop contact center support. Value Points: Description: The homepage describes the company as a one-stop solution for contact center needs.. Value Points: Title: Compliance and security emphasis. Value Points: Description: Service pages highlight compliance and security as priorities in delivery.. Value Points: Title: Outsourced customer interactions. Value Points: Description:. (public_web; observed 2026-08-24)
• Company Overview: Tagline: Call center services and accounts receivable management (ARM).. Highlights: Founded in 1933.. Highlights: Described as a national service provider.. Highlights: Positions itself around contact center, ARM, and BPO solutions.. Description: CBE Companies is a service provider specializing in accounts receivable management and call center solutions, and its site also describes broader contact center and BPO services.. (public_web; observed 2026-08-24)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 52

• egs: 48.4
• growth: 56.5
• reputation: 54.3
• ai_readiness: 50
• market_footprint: 45.1
• digital_readiness: 56.8

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cbe Companies's structured service taxonomy includes Accounts Receivable, Customer Support. Competitive Landscape: Competitors: Name: Chime Solutions. Competitors: Evidence: Listed by a public competitor database as a top competitor in customer care and BPO.. Competitors: Relationship: direct. Competitors: Name: Valor Global. Competitors: Evidence: Listed by a public competitor database as a top competitor in BPO/customer care.. Competitors: Relationship: direct. Competitors: Name: Transworld Systems. Competitors: Evidence: Listed by a public competitor database as a top competitor, with overlap in receivables management and customer care.. Competitors: Relationship: direct. Competitors: Name: Alta Resources. Competitors: Evidence: Listed by a public competitor database as a top competitor in BPO.. Competitors: Relationship: direct. Competitors: Name: Atento. Competitors: Evidence: Listed by a public competitor database as a top competitor in BPO/customer experience services.. Competitors: Relationship: direct. Positioning: CBE Companies presents itself as a contact center and BPO provider with additional accounts receivable management capabilities, emphasizing customer support, back-office services, and compliance/security in financial services use cases.. Market Signals: Public website. Reputation & Reviews: Summary: Public review data found for employees on Indeed shows a mid-range overall rating, but no verified client-review platform ratings were identified from public sources used here.. Credentials: Detail: 330 reviews; last publicly visible update in the search result was April 24, 2026.. Credentials: Rating: 3.0/5. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Accounts receivable management. Categories: Services: ARM solutions. Categories: Name: Call center services. Categories: Services: Customer contact center support. Categories: Services: Outsourced contact center operations. Categories: Name: Business process outsourcing. Categories: Services: Outsourcing functions related to customer interactions and support. Executive Summary: Summary: CBE Companies is a Cedar Falls, Iowa-based BPO and contact center provider founded in 1933, with public materials emphasizing

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Cedar Falls. Centers: Country: United States. Centers: City: New Braunfels. Centers: Country: United States. Centers: City: Clarksville. Centers: Country: United States. Centers: City: Manila. Centers: Country: Philippines. Centers: City: Biñan, Laguna. Centers: Country: Philippines. Leadership: Name: Secure login. Title: Coo. Name: Session management. Title: Coo. Name: Security validation. Title: Coo. Name: Spam protection. Title: Coo. Name: Stores cookie consent. Title: Coo. Name: Chat widget recognition. Title: Coo. Name: User preferences. Title: Coo. Name: Timestamp settings. Title: Coo. Name: Language preference. Title: Coo. Name: Distinguishes users. Title: Coo. Financial Health: Overall Health: unknown. Leadership & Executives: Executives: Name: Tom Penaluna. Executives: Title: Chairman. Executives: Name: Erica Parks. Executives: Title: President & CEO. Executives: Name: Nick Michael. Executives: Title: Chief Risk Officer. Executives: Name: Alex Reed. Executives: Title: Chief Operating Officer. Executives: Name: Dr. Albert E. Smothers. Executives: Title: Chief People Officer. Executives: Name: Melissa Bechtel. Executives: Title: Chief Financial Officer. Executives: Name: Craig Cappelle. Executives: Title: Chief Information Officer. Executives: Name: Alyssa Williams. Executives: Title: Chief Strategy Officer & Integrator. Recent News: Articles: Date: 2022-11-02. Articles: Title: CBE Companies announces Erica Parks as President and Chief Executive Officer. Articles: Source: CBE Companies. Articles: Summary: Company announcement naming Erica Parks as President and CEO and noting Tom Penaluna would remain involved as Chairman.. Asset Logo: Visibility: public. Description Long: We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Powered by Visit CookieYes website We use cookies to help

Methodology

Cbe Companies's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 16 distinct source URLs and retained 23 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Accounts Receivable
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cbecompanies.com

Email: info@cbecompanies.com

Phone: 1-800-925-6686.

LinkedIn: https://www.linkedin.com/company/cbe-companies

Frequently Asked Questions

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