Ccs scorecard

Company Overview

Ccs is a BPO company, founded in 1972, with approximately 250-499 employees. They specialize in Sales & Marketing, Finance & Accounting, Email Support, Customer Support. They serve the E-commerce & Retail industries.

Pay Invoice – Credit Card \| Pay Invoice – ACH/ECheck \| Client Login [](https://yourccsteam.com/) Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS is a North American-based call center serving the American business community with effective live call answering services, virtual receptionist services, and customer service call handling solutions for over 54 years.

Executive summary

Brand Profile: Voice: professional. Voice: reassuring. Voice: customer-centric. Voice: service-oriented. Tagline: 24/7 customer communication solutions built for organizations of every size — from independent healthcare practices to Fortune 500 enterprises — HIPAA-compliant, US-based, and configured around your operation, so you never miss a moment that matters.. Imagery Style: service and reliability oriented; no public visual asset details were verifiable from the available source snippets. Client Value Proposition: Summary: CCS positions its services as a way for clients to improve responsiveness, reduce call-center burden, and scale customer support with outsourced coverage.. Value Points: Title: Reduce missed calls. Value Points: Description: 24/7 live answering and overflow handling are presented as ways to ensure calls are handled promptly.. Value Points: Title: Streamline operations. Value Points: Description: The company states its BPO solutions help businesses streamline operations and support efficiency.. Value Points: Title: Improve customer experience. Value Points: Description: CCS presents its support model as improving professionalism, speed, and service quality in customer interactions.. Company Overview: Highlights: 24/7 live answering and customer support. Highlights: BPO and outsourced contact center services. Highlights: Headquartered in Minnesota. Description: CCS (Customer Contact Services) appears to be a North American-based call center and BPO provider offering live answering, customer support, and outsourced communication services.. Competitive Differentiators: Differentiators: Title: 24/7/365 coverage. Differentiators: Description: CCS publicly emphasizes round-the-clock live answering and customer support every day of the year.. Differentiators: Title: Broad outsourced communication stack. Differentiators: Description: The company combines answering services, virtual reception, chat and email support, outbound engagement, and back-office processing under one offering set.. Differentiators: Title: Flexible service coverage.

Strengths

• Brand Profile: Voice: professional. Voice: reassuring. Voice: customer-centric. Voice: service-oriented. Tagline: 24/7 customer communication solutions built for organizations of every size — from independent healthcare practices to Fortune 500 enterprises — HIPAA-compliant, US-based, and configured around your operation, so you never miss a moment that matters.. Imagery Style: service and reliability oriented; no public visual asset details were verifiable from the available source snippets. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: CCS positions its services as a way for clients to improve responsiveness, reduce call-center burden, and scale customer support with outsourced coverage.. Value Points: Title: Reduce missed calls. Value Points: Description: 24/7 live answering and overflow handling are presented as ways to ensure calls are handled promptly.. Value Points: Title: Streamline operations. Value Points: Description: The company states its BPO solutions help businesses streamline operations and support efficiency.. Value Points: Title: Improve customer experience.. (public_web; observed 2026-07-24)
• Company Overview: Highlights: 24/7 live answering and customer support. Highlights: BPO and outsourced contact center services. Highlights: Headquartered in Minnesota. Description: CCS (Customer Contact Services) appears to be a North American-based call center and BPO provider offering live answering, customer support, and outsourced communication services.. (public_web; observed 2026-08-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-26)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-26)

Firmographics

GB100 score

Overall score: 49

• egs: 46.3
• growth: 56.5
• reputation: 48.5
• ai_readiness: 50
• market_footprint: 34.4
• digital_readiness: 55.1

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Ccs's structured service taxonomy includes Sales & Marketing, Finance & Accounting, Email Support, Customer Support. Competitive Landscape: Competitors: Name: null. Competitors: Relationship: alternative. Positioning: US-based, 24/7 customer communication and BPO provider focused on call answering, customer support, and regulated industries such as healthcare and property management.. Market Signals: Public messaging emphasizes around-the-clock coverage and customized call solutions.. Market Signals: Brand refresh material indicates positioning around call center services, call answering, and IT managed solutions.. Differentiators: 24/7 live answering and 365-day coverage. Differentiators: US-based positioning. Differentiators: HIPAA-compliant messaging. Differentiators: support for healthcare and other high-volume regulated industries. Key Firmographics: Sectors Display: Business services. Sectors Display: Customer support. Sectors Display: Call center/BPO. Headquarters Display: Minnesota; headquartered in a fast-growing suburb of Minneapolis/St. Paul, with a Minnetonka, MN address shown on service pages. Pricing & Engagement: Models: Name: Custom quote engagement. Models: Best For: Businesses seeking customized answering or BPO coverage. Models: Description: Services are described as tailored to business needs rather than standardized public pricing.. Summary: No public pricing schedule or rate card was found in the available sources. Public pages indicate custom solutions and direct contact for quotes.. Recent News: Articles: Date: 2021-11-03. Articles: Title: Customer Contact Services Completes Brand Refresh. Articles: Source: Yahoo Finance. Articles: Summary: Announced a brand refresh, new website, and broader service initiative focused on call center, call answering, and IT managed solutions.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Call answering and reception. Categories: Services: 24/7 live answering. Categories: Services: Overflow call handling. Categories: Services: Live virtual receptionist. Categories: Services: After-hours and holiday coverage. Categories: Name: Customer support outsourcing. Categories: Services: Inbound call handling. Categories: Services: Help desk outsourcing. Categories: Services: Customer support teams. Categories: Services: Chat answering service. Categories: Services: Email support

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Minnetonka. Centers: Model: US-based call center / customer support BPO. Centers: Country: United States. Centers: City: Bourbonnais. Centers: Model: call center location. Centers: Country: United States. Centers: City: Lima. Centers: Model: call center location. Centers: Country: United States. Centers: City: Glen Ellyn. Centers: Model: call center location. Centers: Country: United States. Executive Summary: Summary: CCS is a customer contact, answering service, and BPO provider focused on outsourced call handling, customer service, and related communication operations. Public sources indicate long operating history, 24/7 coverage, and a service mix centered on inbound support, virtual reception, and back-office assistance.. Description Long: Pay Invoice – Credit Card \| Pay Invoice – ACH/ECheck \| Client Login [](https://yourccsteam.com/) Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS is a North American-based call center serving the American business community with effective live call answering services, virtual receptionist services, and customer service call handling solutions for over 54 years.. Financial Health: Overall Health: unknown. Hiring & Workforce Signals: Workforce Signals: Careers Page Present: true. Workforce Signals: Application Form Present: true. Leadership & Executives: Executives: Bio: Public sources identify Aundrea Mitchell as President of CCS and note prior experience as Director of Operations.. Executives: Name: Aundrea Mitchell. Executives: Title: President. Executives: Bio: Public sources identify Andrea Godsave as CFO of CCS and note prior experience as Senior Financial Controller.. Executives: Name: Andrea Godsave. Executives: Title: CFO. Reputation & Reviews: Summary: No public third-party review ratings or platform credentials were verifiable from the available sources. A directory profile exists, but it does not provide

Methodology

Ccs's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 17 distinct source URLs and retained 26 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Sales & Marketing
• Finance & Accounting
• Email Support
• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.yourccsteam.com

Email: sales@yourccsteam.com

Phone: 952-936-4000

LinkedIn: https://www.linkedin.com/company/ccs--customer-contact-services/

Frequently Asked Questions

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