Cegura Technology Solutions PVT LTD scorecard

Company Overview

Cegura Technology Solutions PVT LTD is a BPO company, founded in 2006, with approximately 100-249 employees. They specialize in Chat Support. They serve the E-commerce & Retail industries.

Cegura Technology Solutions focuses on clients to provide quality solutions and foster teamwork and continuous improvement. The organization’s current size is 200 to 500 employees, and its last reported revenue is unknown at this time. Cegura adapts to meet our client-specific needs and delivers continuous updates about the changes in technologies. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: service-oriented. Voice: client-focused. Voice: quality-focused. Imagery Style: Corporate service branding with emphasis on business support and customer operations.. Client Value Proposition: Summary: Public materials position Cegura as a BPO partner that helps clients improve customer acquisition, customer service, and operational efficiency using process discipline and technology-oriented service delivery.. Value Points: Title: Customer growth support. Value Points: Description: Lead generation, customer acquisition, and direct response services are presented as ways to support top-line growth.. Value Points: Title: Operational efficiency. Value Points: Description: Back office support and order processing are positioned around reducing operational burden and improving process efficiency.. Value Points: Title: Customer experience support. Value Points: Description: Customer care, retention, chat, email, and technical support are presented as ways to deliver timely customer service.. Company Overview: Highlights: Public website describes a mission focused on value creation through quality, cost, technology, and commitment to environment and society.. Highlights: Public service pages list sales and customer acquisition, order processing, customer care and retention, technical support, back office support, chat support, email response, and direct response.. Highlights: Public profiles identify the company as privately held and operating from Kolkata, West Bengal, India.. Description: Cegura Technology Solutions is a privately held BPO and IT services company based in Kolkata, India, with public materials describing it as an emerging Business Process Outsourcing service provider.. Competitive Differentiators: Differentiators: Title: Broad BPO service mix. Differentiators: Description: Public service listings show coverage across acquisition, support, processing, and back-office functions rather than a single narrow BPO lane.. Differentiators: Title: Multi-channel customer support. Differentiators: Description: The company publicly

Strengths

• Brand Profile: Voice: service-oriented. Voice: client-focused. Voice: quality-focused. Imagery Style: Corporate service branding with emphasis on business support and customer operations.. (public_web; observed 2026-06-16)
• Client Portfolio: Industry Concentration: BFSI. Industry Concentration: retail. (public_web; observed 2026-06-16)
• Client Value Proposition: Summary: Public materials position Cegura as a BPO partner that helps clients improve customer acquisition, customer service, and operational efficiency using process discipline and technology-oriented service delivery.. Value Points: Title: Customer growth support. Value Points: Description: Lead generation, customer acquisition, and direct response services are presented as ways to support top-line growth.. Value Points: Title: Operational efficiency. Value Points: Description: Back office support and order processing are positioned around reducing operational burden and improving process. (public_web; observed 2026-06-16)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-06-16)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-16)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2025-09-15)

Firmographics

GB100 score

Overall score: 44

• egs: 41
• growth: 47.5
• reputation: 47.5
• ai_readiness: 50
• market_footprint: 32.2
• digital_readiness: 44.9

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Cegura Technology Solutions PVT LTD's structured service taxonomy includes Chat Support. Client Portfolio: Industry Concentration: BFSI. Industry Concentration: retail. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Comparable outsourced service providers in the same BPO buyer set.. Competitors: Relationship: alternative. Competitors: Name: Regional Kolkata BPO firms. Competitors: Evidence: Cegura operates as a Kolkata-headquartered BPO provider serving customer care and related services.. Competitors: Relationship: direct. Positioning: An India-based BPO/service provider focused on customer care, lead generation, chat support, order processing, CRM, data mining, and market research.. Market Signals: Kolkata headquarters. Market Signals: Bootstrapped profile mentioned in industry directories. Market Signals: BPO/ITES expansion into Siliguri. Differentiators: Publicly described BPO/ITES presence with a specific 100-seat Siliguri centre under the India BPO Promotion Scheme.. Differentiators: Service mix includes customer care, retention, lead generation, chat support, order processing, CRM, data mining, and market research.. Key Firmographics: Founded Year: 2012. Revenue Display: null. Sectors Display: IT Services and IT Consulting. Sectors Display: Business Process Outsourcing. Sectors Display: Business Services. Headquarters Display: 9 Syed Amir Ali Avenue, Kolkata, West Bengal, India. Employee Count Display: 201-500 employees. Ownership Type Display: Privately held; private limited company. Reputation & Reviews: Credentials: Detail: Public directory entry identifies the company as private and lists broad service categories, but does not provide a verifiable rating in the sourced snippet.. Credentials: Rating: null. Credentials: Platform: Outsource Accelerator. Credentials: Detail: An employee review page exists publicly, but the available snippet is insufficient to verify an overall rating.. Credentials: Rating: null. Credentials: Platform: Indeed. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Sales and customer growth. Categories: Services: Lead generation. Categories: Services: Customer acquisition. Categories: Services: Direct response. Categories: Name: Customer support. Categories: Services: Customer care. Categories: Services:

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Kolkata. Centers: Country: India. Centers: City: Siliguri. Centers: Model: BPO/ITES centre. Centers: Seats: 100. Centers: Country: India. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: inferred. Tools: Product Name: call center/CRM operations. Description Long: Founded in 2012, Cegura began as a voice-driven operations company and has evolved into a global leader at the intersection of Voice, Data, AI, and Automation. We create measurable value for clients, teams, and stakeholders by combining disciplined delivery, secure systems, and practical AI to improve customer communication and business performance. To become the benchmark for AI-enabled customer operations where human expertise, governed data, and automation work together to produce faster, smarter, and more trusted business outcomes.. Financial Health: Risk Factors: Publicly verifiable revenue, funding, and current financial statements were not found in the available sources.. Overall Health: unknown. Leadership & Executives: Executives: Bio: Public business listings identify Surmit De as a founder director and owner/director associated with the company.. Executives: Name: Surmit De. Executives: Title: Founder Director. Executives: Linkedin Url: null. Executives: Bio: Public company and profile listings identify Gaurav Vimal as a founder director and board member.. Executives: Name: Gaurav Vimal. Executives: Title: Founder Director. Executives: Linkedin Url: null. Executives: Bio: A public professional profile identifies Ammi Gill as CEO at Cegura Technology Solutions.. Executives: Name: Ammi Gill. Executives: Title: Chief Executive Officer. Executives: Linkedin Url: null. Executive Summary: Summary: Cegura Technology Solutions PVT LTD appears to be a Kolkata-based private BPO provider focused on customer acquisition, customer care, support, and back-office operations, with public profiles placing it

Methodology

Cegura Technology Solutions PVT LTD's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 19 distinct source URLs and retained 25 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Chat Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.cegura.com

Email: sales@cegura.com

Phone: -

LinkedIn: http://www.linkedin.com/company/cegura-technology-solutions-p-ltd

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes