Clementine Live Answering Service scorecard

Company Overview

Clementine Live Answering Service is a BPO company, founded in 2015, with approximately 50-99 employees. They serve the E-commerce & Retail industries.

Further, “despite its growing national reach, the organization’s personal, positive approach enables it to retain a smaller, regional feel.” Clementine has expanded its operations from Roseville, Michigan to different cities, including Chicago, Columbus, Grand Rapids, Pittsburgh, Green Bay, and Indianapolis. The firm has between 51 to 200 employees and generates a revenue of about $10 million. The firm attributes its many years in the industry to its “always forward-thinking, innovative, tech-driven” approach to solving business communication problems. This approach supports reliable delivery through structured processes and technical expertise.

Executive summary

Brand Profile: Voice: professional. Voice: reassuring. Voice: service-oriented. Imagery Style: service-focused marketing with call-answering and support-oriented messaging. Client Value Proposition: Summary: Clementine’s public value proposition is that it acts as an extension of a client’s business, helping reduce missed calls, improve responsiveness, and manage communications around the clock.. Value Points: Title: Never miss calls. Value Points: Description: The homepage and service pages stress continuous live answering so businesses do not miss inbound calls.. Value Points: Title: Improve customer service. Value Points: Description: The company states that dedicated agents and 24/7 support help improve caller experience and responsiveness.. Value Points: Title: Reduce internal communication burden. Value Points: Description: Public pages position the service as handling messages, transfers, and communication clutter so clients can focus on core work.. Value Points: Title: Support revenue capture and scheduling. Value Points: Description: Appointment setting is presented as a way to keep calendars full and improve follow-through on inbound leads.. Company Overview: Tagline: Let Clementine carry your business further so you can carry on with each and every day.. Highlights: 24/7 live answering, including after hours, weekends, and holidays. Highlights: Customized scripts and agent call handling. Highlights: HIPAA-compliant processes and secure messaging are highlighted on public pages. Highlights: Serves multiple sectors, including medical, home health care, government, and law. Description: Clementine Live Answering is a live answering service that handles calls, messages, call filtering, patching, email/chat/text management, and related customer communications with 24/7 coverage.. Competitive Differentiators: Differentiators: Title: 24/7 omnichannel coverage. Differentiators: Description: Public materials emphasize round-the-clock handling of calls, emails, chats, and texts, including after-hours,

Strengths

• Brand Profile: Voice: professional. Voice: reassuring. Voice: service-oriented. Imagery Style: service-focused marketing with call-answering and support-oriented messaging. (public_web; observed 2026-08-25)
• Client Value Proposition: Summary: Clementine’s public value proposition is that it acts as an extension of a client’s business, helping reduce missed calls, improve responsiveness, and manage communications around the clock.. Value Points: Title: Never miss calls. Value Points: Description: The homepage and service pages stress continuous live answering so businesses do not miss inbound calls.. Value Points: Title: Improve customer service. Value Points: Description: The company states that dedicated agents and 24/7 support help improve caller experience. (public_web; observed 2026-08-25)
• Company Overview: Tagline: Let Clementine carry your business further so you can carry on with each and every day.. Highlights: 24/7 live answering, including after hours, weekends, and holidays. Highlights: Customized scripts and agent call handling. Highlights: HIPAA-compliant processes and secure messaging are highlighted on public pages. Highlights: Serves multiple sectors, including medical, home health care, government, and law. Description: Clementine Live Answering is a live answering service that handles calls, messages, call filtering, patching, email/chat/text management,. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-05)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-05)

Firmographics

GB100 score

Overall score: 43

• egs: 37.6
• growth: 50.7
• reputation: 43.2
• ai_readiness: 50
• market_footprint: 30.5
• digital_readiness: 48.2

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Competitive Landscape: Competitors: Name: AnswerConnect. Competitors: Evidence: Directly overlaps on live answering and virtual receptionist services.. Competitors: Relationship: direct. Competitors: Name: Ruby. Competitors: Evidence: Directly overlaps on live receptionist and call answering services.. Competitors: Relationship: direct. Competitors: Name: PATLive. Competitors: Evidence: Directly overlaps on 24/7 answering and call handling services.. Competitors: Relationship: direct. Positioning: 24/7 live answering and call handling service for businesses needing inbound phone coverage.. Market Signals: The company presents as an inbound-only answering service.. Market Signals: Public recruiting copy emphasizes in-office staffing and call handling for multiple business verticals.. Differentiators: 24/7 coverage including after hours, weekends, and holidays is explicitly stated.. Differentiators: Regional office footprint is publicly listed alongside headquarters.. Differentiators: Uses inbound-call-center positioning rather than outbound telemarketing or hard sales.. Key Firmographics: Founded Year: 2015. Sectors Display: medical. Sectors Display: home health care. Sectors Display: government. Sectors Display: law. Sectors Display: property management. Sectors Display: home services. Headquarters Display: Roseville, Michigan, United States. Employee Count Display: 10-49 (directory estimate). Pricing & Engagement: Models: Name: Quote-based service engagement. Models: Best For: Businesses needing tailored call-handling workflows. Models: Description: No public price sheet was verified on the company website; service appears to be sold as a customized answering-service engagement.. Models: Name: Directory-listed project engagement. Models: Best For: Prospective buyers seeking a rough market benchmark. Models: Description: Third-party directory information lists a minimum project size and hourly-rate band.. Summary: Publicly available pricing details were not verified on the company website. Directory data suggests a low-entry, quote-based engagement model with a minimum project size and hourly-rate listing, but that should be treated as third-party directory information rather than company-stated pricing.. Recent News: Articles: Date: 2016-01-26. Articles: Title: Clementine Live Answering

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Roseville. Centers: Model: in-office. Centers: Country: United States. Centers: City: Massachusetts. Centers: Model: regional office. Centers: Country: United States. Centers: City: Illinois. Centers: Model: regional office. Centers: Country: United States. Centers: City: New Hampshire. Centers: Model: regional office. Centers: Country: United States. Centers: City: North Carolina. Centers: Model: regional office. Centers: Country: United States. Hiring & Workforce Signals: Open Positions: Title: Call Center Representative. Open Positions: Location: Roseville, MI. Open Positions: Seniority: entry. Open Positions: Department: Call Center. Open Positions: Title: Call Center Agent. Open Positions: Location: Roseville, MI. Open Positions: Seniority: entry. Open Positions: Department: Call Center. Workforce Signals: In Office: true. Workforce Signals: Part Time Roles: true. Workforce Signals: Weekend Coverage Required: true. Workforce Signals: Onsite Training Or Workflow: true. Financial Health: Risk Factors: No public revenue, funding, or transaction disclosures were found in the gathered sources.. Overall Health: unknown. Reputation & Reviews: Summary: Public review signals are limited and mixed in visibility. An Indeed listing shows 3.4/5 stars based on 12 reviews, while a Clutch profile presents the company as a rated provider but the specific numeric score was not available in the retrieved snippet.. Credentials: Detail: Based on 12 reviews.. Credentials: Rating: 3.4/5. Credentials: Platform: Indeed. Credentials: Detail: Profile present; retrieved snippet did not include a numeric rating.. Credentials: Platform: Clutch. Employee & Client Sentiment: Red Flags: Multiple reviews mention micro-management, low pay, and management issues.. Red Flags: Reviews indicate high urgency and workload pressure.. Green Flags: Some reviews describe a flexible, collaborative, and enjoyable workplace.. Green Flags: Benefits and pay

Methodology

Clementine Live Answering Service's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 18 distinct source URLs and retained 18 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.

Industries Served

• E-commerce & Retail

Contact

Website: https://www.clementineanswers.com

Email: hello@clementineanswers.com

Phone: 888-398-2536

LinkedIn: https://www.linkedin.com/company/clementine-live-answering-service

Frequently Asked Questions

Comparable BPO providers

• 1 Call Direct
• 100 Ninjas
• 123employee
• 13primes