Comdata scorecard

Company Overview

Comdata is a BPO company headquartered in Caboto, 1, Corsico, Italia 20094, IT, founded in 2009, with approximately 10000 employees. They specialize in Customer Support. They serve the E-commerce & Retail industries.

Comdata, headquartered in Madrid, generates around €2 billion in global sales with over 500 clients, including some of the largest companies in: Telecom Energy Finance Mobility Retail E-commerce In 2022, the firm merged with Konecta to become a global leader, with over 120,000 devoted workers operating in 30 languages across four continents and 23 nations. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: enterprise. Voice: customer-centric. Voice: industry-focused. Client Value Proposition: Summary: Comdata’s public value proposition centers on helping businesses run electronic payment programs and manage related transaction workflows more efficiently.. Value Points: Title: Improve payment operations. Value Points: Description: Offers tools for payment processing and commercial payment programs.. Value Points: Title: Support compliance workflows. Value Points: Description: Includes regulatory compliance capabilities in its public profile.. Value Points: Title: Manage spend-related processes. Value Points: Description: Public sources cite travel expense management among its offerings.. Company Overview: Tagline: Leader and innovator in commercial payment solutions.. Highlights: Publicly described as a leader and innovator in commercial payment solutions.. Highlights: Headquartered in Brentwood, Tennessee in public company profiles.. Highlights: Founded in 1969 in public company profiles.. Description: Comdata is a business focused on commercial payment solutions and related transaction-processing offerings, with public profiles also describing it as a financial services company serving B2B payment use cases.. Competitive Differentiators: Differentiators: Title: Focused B2B payment specialization. Differentiators: Description: Public profiles describe Comdata as focused on B2B payment processing and operating technology.. Differentiators: Title: Broad transaction-processing platform. Differentiators: Description: Public sources associate the company with payment processing, compliance, travel expense management, and card issuing capabilities.. Differentiators: Title: Long operating history. Differentiators: Description: Public firmographic sources indicate the company was founded in 1969.. Key Firmographics: Founded Year: 1969. Revenue Display: null. Sectors Display: Financial services. Sectors Display: Commercial payments. Sectors Display: Transaction processing. Headquarters Display: Brentwood, Tennessee, United States. Employee Count Display: 1,300 (public profile estimate). Ownership Type Display: Private company (public profile descriptions). Leadership & Executives:

Strengths

• Brand Profile: Voice: enterprise. Voice: customer-centric. Voice: industry-focused. (public_web; observed 2026-08-24)
• Client Portfolio: Clients: Segment: Client named in a Comdata careers posting. Clients: Industry: Consumer goods. Clients: Client Name: Danone. Clients: Segment: Client named in a Comdata careers posting. Clients: Industry: Tobacco. Clients: Client Name: Philip Morris Limited. Industry Concentration: Telecoms. Industry Concentration: energy utilities. Industry Concentration: banking. Industry Concentration: e-commerce. (public_web; observed 2026-08-24)
• Client Value Proposition: Summary: Comdata’s public value proposition centers on helping businesses run electronic payment programs and manage related transaction workflows more efficiently.. Value Points: Title: Improve payment operations. Value Points: Description: Offers tools for payment processing and commercial payment programs.. Value Points: Title: Support compliance workflows. Value Points: Description: Includes regulatory compliance capabilities in its public profile.. Value Points: Title: Manage spend-related processes. Value Points: Description: Public sources cite travel expense management among its offerings.. (public_web; observed 2025-06-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-24)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-24)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-08-24)

Firmographics

GB100 score

Overall score: 52

• egs: 42.1
• growth: 56.5
• reputation: 49.9
• ai_readiness: 50
• market_footprint: 53.3
• digital_readiness: 58.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Comdata's structured service taxonomy includes Customer Support. Client Portfolio: Clients: Segment: Client named in a Comdata careers posting. Clients: Industry: Consumer goods. Clients: Client Name: Danone. Clients: Segment: Client named in a Comdata careers posting. Clients: Industry: Tobacco. Clients: Client Name: Philip Morris Limited. Industry Concentration: Telecoms. Industry Concentration: energy utilities. Industry Concentration: banking. Industry Concentration: e-commerce. Competitive Landscape: Competitors: Name: Sutherland. Competitors: Evidence: Listed by Tracxn among Comdata Group competitors in business services/BPO-related comparisons.. Competitors: Relationship: direct. Competitors: Name: Cognizant. Competitors: Evidence: Listed by Tracxn among Comdata Group competitors in business services/BPO-related comparisons.. Competitors: Relationship: direct. Competitors: Name: Genpact. Competitors: Evidence: Listed by Tracxn among Comdata Group competitors in business services/BPO-related comparisons.. Competitors: Relationship: direct. Competitors: Name: iQor. Competitors: Evidence: Listed by PitchBook among Comdata Group competitors.. Competitors: Relationship: direct. Competitors: Name: Arise Virtual Solutions. Competitors: Evidence: Listed by PitchBook among Comdata Group competitors.. Competitors: Relationship: direct. Competitors: Name: Alorica. Competitors: Evidence: Listed by PitchBook among Comdata Group competitors.. Competitors: Relationship: direct. Competitors: Name: Teleperformance. Competitors: Evidence: Listed by PitchBook among Comdata Group competitors.. Competitors: Relationship: direct. Competitors: Name: Conduent. Competitors: Evidence: Listed by PitchBook among Comdata Group competitors.. Competitors: Relationship: direct. Competitors: Name: Konecta. Competitors: Evidence: Public company post states Comdata Group and Konecta were uniting markets. Hiring & Workforce Signals: Open Positions: Title: Partner Resource Manager. Open Positions: Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Open Positions: Title: Partner Resource Manager. Open Positions: Location: Singapore, Singapore, Singapore. Open Positions: Title: Partner Resource Manager. Open Positions: Location: Zurich. Open Positions: Title: Careline Advisor. Open Positions: Location: Canary Wharf, London, United Kingdom. Open Positions: Title: Customer Service Agent - Sweden. Open Positions: Location: Canary Wharf, Greater London, United Kingdom. Employee & Client Sentiment: Sentiment

Geography

The public profile records headquarters as Caboto, 1, Corsico, Italia 20094, IT. Countries listed in the structured record include -. Delivery Center Details: Centers: City: Corsico. Centers: Country: Italy. Centers: City: Brentwood. Centers: Country: United States. Centers: City: London. Centers: Country: United Kingdom. Centers: City: Kuala Lumpur. Centers: Country: Malaysia. Centers: City: Singapore. Centers: Country: Singapore. Centers: City: Zurich. Centers: Country: Switzerland. Centers: City: Praha. Centers: Country: Czech Republic. Centers: City: Pitești. Centers: Country: Romania. Centers: City: Antananarivo. Centers: Country: Madagascar. Financial Health: Risk Factors: No public financial statements or recent financing/M&A event were verified from the available public sources.. Overall Health: unknown. Recent News: Articles: Date: 2004-07-23. Articles: Title: Comdata Corporation makes personnel changes. Articles: Source: Truck News. Articles: Summary: Older report on executive personnel changes at Comdata.. Services & Offerings: Categories: Name: Commercial payments. Categories: Services: Payment processing. Categories: Services: Electronic payment programs. Categories: Services: Commercial payment solutions. Categories: Name: B2B financial technology. Categories: Services: B2B payment suites. Categories: Services: Credit card issuing. Categories: Name: Risk and compliance. Categories: Services: Regulatory compliance. Categories: Name: Expense and travel. Categories: Services: Travel expense management. Executive Summary: Summary: Comdata is a Brentwood, Tennessee-based provider of commercial payment and transaction-processing solutions, with public sources describing offerings in B2B payment processing, compliance, travel expense management, and credit card issuing..

Methodology

Comdata's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 26 distinct source URLs and retained 15 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

No additional coverage gaps were identified in the published fields.

Services

• Customer Support

Industries Served

• E-commerce & Retail

Contact

Website: https://www.comdata.com/

Email: -

Phone: 39 02 414 99 31

LinkedIn: http://www.linkedin.com/company/comdatagroup

Frequently Asked Questions

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