Contact Automation scorecard

Company Overview

Contact Automation is a BPO company, founded in 2004, with approximately 1-49 employees. They specialize in Email Support, Customer Support, Back Office. They serve the E-commerce & Retail industries.

Each interaction with a customer support representative or turnkey solution yields data that not only delivers transparent performance reporting but actionable insights for continually improving the customer experience. The organization currently employs between 11 and 50 staff and has an estimated revenue of $300,000 annually. The solutions provided by Contact Automation center the customer’s needs across multiple communication channels, including automated phone solutions, live answering support, and even email. The focus remains on delivering consistent service quality and dependable outcomes.

Executive summary

Brand Profile: Voice: Professional. Voice: Service-oriented. Voice: Technology-focused. Imagery Style: Public-facing web copy emphasizes practical service delivery and technology-enabled contact center operations.. Client Value Proposition: Summary: The public positioning centers on helping businesses manage inbound and outbound voice interactions more efficiently through customized automation, answering, and live-agent support.. Value Points: Title: Handle overflow and after-hours demand. Value Points: Description: Answering services are framed as a way to relieve call overflow and handle spikes in volume quickly.. Value Points: Title: Support operational continuity. Value Points: Description: The company highlights 24/7 live-agent services, routing, and hosted voice applications for around-the-clock coverage.. Value Points: Title: Customize customer interactions. Value Points: Description: Public materials emphasize custom-built IVR and telephony workflows tailored to business situations.. Company Overview: Tagline: IVR call answering and contact center solutions. Highlights: Offers custom solutions for telephony and IVR needs.. Highlights: Positions services around call answering, call routing, and contact center support.. Highlights: Public website describes both hosted and live-agent-enabled voice applications.. Description: Contact Automation presents itself as a provider of custom telephony, IVR, answering service, call center, and related contact automation solutions.. Competitive Differentiators: Differentiators: Title: Custom telephony and IVR solutions. Differentiators: Description: Public materials emphasize fully customized IVR and telephony applications rather than a single standardized package.. Differentiators: Title: Broad voice-automation capability set. Differentiators: Description: The company lists hosted IVR, outbound automation, call routing, number provisioning, voice recognition, and live-agent support in one offering set.. Differentiators: Title: Multi-language answering support. Differentiators: Description: The answering-service page states support in more than 30 languages.. Differentiators: Title: 24/7 live-agent and hybrid support

Strengths

• Brand Profile: Voice: Professional. Voice: Service-oriented. Voice: Technology-focused. Imagery Style: Public-facing web copy emphasizes practical service delivery and technology-enabled contact center operations.. (public_web; observed 2026-08-26)
• Client Value Proposition: Summary: The public positioning centers on helping businesses manage inbound and outbound voice interactions more efficiently through customized automation, answering, and live-agent support.. Value Points: Title: Handle overflow and after-hours demand. Value Points: Description: Answering services are framed as a way to relieve call overflow and handle spikes in volume quickly.. Value Points: Title: Support operational continuity. Value Points: Description: The company highlights 24/7 live-agent services, routing, and hosted voice applications for around-the-clock coverage.. Value. (public_web; observed 2026-07-07)
• Company Overview: Tagline: IVR call answering and contact center solutions. Highlights: Offers custom solutions for telephony and IVR needs.. Highlights: Positions services around call answering, call routing, and contact center support.. Highlights: Public website describes both hosted and live-agent-enabled voice applications.. Description: Contact Automation presents itself as a provider of custom telephony, IVR, answering service, call center, and related contact automation solutions.. (public_web; observed 2026-08-25)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-08-25)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-08-26)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-07-07)

Firmographics

GB100 score

Overall score: 43

• egs: 40.9
• growth: 48.4
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 29.7
• digital_readiness: 45.7

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Contact Automation's structured service taxonomy includes Email Support, Customer Support, Back Office. Competitive Landscape: Competitors: Name: Outsource Accelerator-listed BPO providers. Competitors: Evidence: Profile places Contact Automation within the broader BPO services market, but no direct named peer list was publicly verified from the company sources.. Competitors: Relationship: adjacent. Competitors: Name: Conectys. Competitors: Evidence: Public competitor-style positioning in CX and outsourcing with automation and multilingual contact-center services.. Competitors: Relationship: alternative. Competitors: Name: MCI. Competitors: Evidence: Public positioning around contact center automation and BPO services.. Competitors: Relationship: alternative. Positioning: A niche U.S.-based BPO/contact-center provider centered on IVR, call routing, live agent support, and related professional services.. Market Signals: Company describes itself as operating for over 10 years and serving multiple markets.. Market Signals: Public materials emphasize automation, routing, and omnichannel support rather than scale metrics.. Differentiators: Publicly listed focus on IVR development/hosting, toll-free provisioning, call routing, real-time reporting, and 24/7 live agent services.. Differentiators: Combination of automated phone services and live-answer support.. Differentiators: Professional services suite. Key Firmographics: Founded Year: 2004. Sectors Display: Telecommunications. Sectors Display: Business support services. Sectors Display: Call center services. Sectors Display: Interactive voice response. Headquarters Display: Woodstock, Georgia, United States. Employee Count Display: 11-50 employees. Ownership Type Display: Privately held. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Interactive voice response. Categories: Services: Customer IVR development and hosting. Categories: Services: Hybrid IVR and live agent services. Categories: Services: Outbound IVR applications. Categories: Name: Call center services. Categories: Services: Call answering. Categories: Services: Call routing. Categories: Services: Email support services. Categories: Services: 24/7 live-agent call center services. Categories: Services: Transcription services. Categories: Name: Answering services. Categories: Services: Overflow call handling. Categories: Services: After-hours call answering. Categories: Services: Special event support. Categories: Services: Large-volume

Geography

Countries listed in the structured record include -. Delivery Center Details: Centers: City: Atlanta. Centers: Country: United States. Centers: City: Woodstock. Centers: Country: United States. Centers: City: Dallas. Centers: Country: United States. Executive Summary: Summary: Contact Automation is a privately held BPO/contact center provider focused on IVR, answering services, call routing, outbound automation, and related telephony support. Public sources place the company in Woodstock, Georgia, with origins reported in 2004 and a small-team profile.. Tech Stack & Tools: Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Customer IVR Development and Hosting. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Toll-Free and local Number Hosting and Provisioning. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Call Routing Solutions. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Virtual Call Center Applications. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Payment Processing Applications. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Outbound Broadcast. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Professional Voice Recording Services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Live Agent Call Center Services 24/7. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: E-Mail Support. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Transcription Services. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Real-time Reporting/Monitoring. Tools: Category: Other. Tools: Confidence: confirmed. Tools: Product Name: Text-To-Speech and. Financial Health: Overall Health: unknown. Reputation & Reviews: Summary: Public review information is limited. Indeed shows employee reviews with an aggregate rating visible on the listing, but no broader third-party customer reputation profile was verified from public sources in this

Methodology

Contact Automation's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 20 distinct source URLs and retained 20 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for headquarters coverage.

Services

• Email Support
• Customer Support
• Back Office

Industries Served

• E-commerce & Retail

Contact

Website: https://www.contactautomation.com

Email: sales@ContactAutomation.com

Phone: (877-487-9679)

LinkedIn: http://www.linkedin.com/company/contact-automation

Frequently Asked Questions

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