Contact Center Association Of The Philippines Ccap scorecard

Company Overview

Contact Center Association Of The Philippines Ccap is a BPO company.

- **The CCAP Story** - **Board of Directors** - **Secretariat** Our mission is to harness, harmonize and galvanize cross-sector efforts that enable the Philippine contact center industry to: - Expanding talent supply: development, career marketing, wellness, retention and values formation - Maintaining favorable business environment: legislative/regulatory, fiscal and infrastructure - Driving industry innovation and performance excellence agenda - Country marketing, brand building and business development support especially in new markets - Promoting industry welfare through partnerships with the government, academe and other sectors - Driving innovation, best practices and thought leadership agenda among its members - Providing business development support In essence, CCAP undertakes actions that members, individually, cannot do.

Executive summary

Client Value Proposition: Summary: CCAP/CXAP provides member companies with industry representation, peer learning, vetted vendor access, and a public platform that supports credibility and business development within the Philippine CX/contact center ecosystem.[2][10][11][15]. Value Points: Title: Industry representation. Value Points: Description: Acts as the association voice for the Philippine contact center sector.. Value Points: Title: Peer and best-practice exchange. Value Points: Description: Promotes exchange of ideas, technologies, best practices, and innovations.. Value Points: Title: Member ecosystem access. Value Points: Description: Offers directory and business-partner pages that can connect firms with members and service providers.. Value Points: Title: Vendor vetting. Value Points: Description: Provides a vendor eCatalog of products and services vetted by CCAP and its Procurement Council for members.. Company Overview: Tagline: null. Highlights: Founded in 2001 by seven pioneer companies.[2][8]. Highlights: Represents over 100 member-companies on its site, while third-party coverage in 2026 describes the group as over 170 member companies.[2][8]. Highlights: Provides a member company directory and a business-partner/investor page.[10][11]. Description: The Contact Center Association of the Philippines (CCAP), now also branded as CXAP on its about pages, is the umbrella organization of the Philippine contact center industry and a non-profit industry association serving member companies in the Philippines.[1][2][4]. Competitive Differentiators: Differentiators: Title: Sector umbrella organization. Differentiators: Description: Positions itself as the umbrella organization and focal point for the Philippine contact center sector.. Differentiators: Title: Large member base. Differentiators: Description: Public pages describe a membership base of over 100 companies, with third-party 2026 coverage citing over 170 member companies.. Differentiators: Title: Business-partner and vendor ecosystem. Differentiators: Description: Maintains public

Strengths

• Client Value Proposition: Summary: CCAP/CXAP provides member companies with industry representation, peer learning, vetted vendor access, and a public platform that supports credibility and business development within the Philippine CX/contact center ecosystem.[2][10][11][15]. Value Points: Title: Industry representation. Value Points: Description: Acts as the association voice for the Philippine contact center sector.. Value Points: Title: Peer and best-practice exchange. Value Points: Description: Promotes exchange of ideas, technologies, best practices, and innovations.. Value Points: Title: Member ecosystem access. Value Points:. (public_web; observed 2026-07-10)
• Company Overview: Tagline: null. Highlights: Founded in 2001 by seven pioneer companies.[2][8]. Highlights: Represents over 100 member-companies on its site, while third-party coverage in 2026 describes the group as over 170 member companies.[2][8]. Highlights: Provides a member company directory and a business-partner/investor page.[10][11]. Description: The Contact Center Association of the Philippines (CCAP), now also branded as CXAP on its about pages, is the umbrella organization of the Philippine contact center industry and a non-profit industry association serving. (public_web; observed 2026-07-07)
• Competitive Differentiators: Differentiators: Title: Sector umbrella organization. Differentiators: Description: Positions itself as the umbrella organization and focal point for the Philippine contact center sector.. Differentiators: Title: Large member base. Differentiators: Description: Public pages describe a membership base of over 100 companies, with third-party 2026 coverage citing over 170 member companies.. Differentiators: Title: Business-partner and vendor ecosystem. Differentiators: Description: Maintains public business-partner and vendor-vetting resources for the ecosystem around its members.. Differentiators: Title: Industry development orientation. Differentiators: Description:. (public_web; observed 2026-07-10)

Gaps

• The reviewed public sources do not establish buyer-specific service levels, staffing commitments, or acceptance criteria for a defined scope. (public_web; observed 2026-07-10)
• The reviewed public sources do not establish a buyer-specific continuity design, recovery objective, security schedule, or named delivery team. (public_web; observed 2026-06-13)
• The reviewed public sources do not provide directly comparable commercial terms and independently verified outcomes for a like-for-like engagement. (public_web; observed 2026-06-01)

Firmographics

GB100 score

Overall score: 47

• egs: 36
• growth: 50
• reputation: 45.5
• ai_readiness: 50
• market_footprint: 50
• digital_readiness: 52.6

Scores are calculated from published evidence and the current GB100 methodology; payment does not affect rank.

Services and operating scope

Key Firmographics: Founded Year: 2001. Sectors Display: Contact center. Sectors Display: Customer experience. Sectors Display: Outsourcing and offshoring consulting. Headquarters Display: Makati City, Metro Manila, Philippines (LinkedIn listing); membership pages and directory entries also reference Taguig, Makati, Pasig, and other Philippine locations for members, not the association itself.[3][10][11]. Ownership Type Display: Non-profit industry association[2]. Recent News: Articles: Date: 2026-05-27. Articles: Title: CCAP rebrands as CXAP amid AI-driven industry shift. Articles: Source: Newsbytes Philippines. Articles: Summary: Reports the association’s rebrand to CXAP and frames it as a response to AI-driven changes in the customer experience industry.. Articles: Date: 2025-05-16. Articles: Title: Contact center industry still upbeat despite headwinds. Articles: Source: Philstar. Articles: Summary: Covers CCAP’s confidence in industry growth despite external policy and geopolitical challenges.. Employee & Client Sentiment: Sentiment Trend: unknown. Employee Satisfaction: unknown. Services & Offerings: Categories: Name: Industry association and advocacy. Categories: Services: Industry promotion. Categories: Services: Awareness-building. Categories: Services: Sustained growth advocacy. Categories: Services: Exchange of ideas and best practices. Categories: Services: Innovation and technology exchange. Categories: Name: Member directory and business matching. Categories: Services: Member company directory. Categories: Services: Find-business-partner listing. Categories: Services: Investor/agency information pages. Categories: Name: Procurement and vendor enablement. Categories: Services: Vendor eCatalog for vetted products and services for member companies. Categories: Name: Talent and industry development. Categories: Services: Leadership development programs for the contact center sector. Categories: Services: Industry knowledge-sharing initiatives. Executive Summary: Summary: CCAP/CXAP is a Philippine industry association for contact center and customer experience firms, positioned as the sector’s umbrella organization and a focal point for industry coordination, best practices, and promotion.[1][2]. Description Long: - **The CCAP Story** - **Board of Directors** - **Secretariat** Our mission is to harness, harmonize

Geography

Financial Health: Overall Health: unknown. Pricing & Engagement: Summary: No public pricing, fee schedule, or engagement model was found in the cited public sources.[10][11][15]. Reputation & Reviews: Summary: No public third-party review ratings or testimonial platforms were identified in the gathered sources for CCAP/CXAP as an association.[10][11][15]. Asset Logo: Visibility: public.

Methodology

Contact Center Association Of The Philippines Ccap's BPOIndex scorecard is assembled from public, attributable evidence rather than vendor-submitted marketing claims or a paid-placement package. The research pass reviewed 88 distinct source URLs and retained 90 substantive facts or company sections with direct citations. Each retained observation is tied to the page where it was found and to the date on which that page was observed. Information that could not be traced to a reviewed public source was left out. This distinction matters because a provider's website may describe broad capabilities without publishing buyer-specific service levels, staffing commitments, commercial terms, delivery capacity, or independently comparable outcomes. Collection and publication are separate. Collection discovers public pages, records evidence, and builds structured sections for company background, services, delivery footprint, operating signals, and credentials. Publication includes only substantive observations carrying an HTTP citation. The strengths below identify areas where the provider has published inspectable information; they are not guarantees of quality, price, security, or fit. Evidence gaps are questions the reviewed sources did not answer at a buyer-specific level, not negative claims about the provider. Peer links are navigation aids from other canonical BPOIndex profiles, not a claim that every company is identical in size, geography, specialization, or commercial model. Buyers should compare the underlying service taxonomy, locations, evidence, and current score dimensions. Confirm scope-specific service levels, named delivery sites, staffing assumptions, security controls, continuity plans, pricing units, minimum commitments, and referenceable outcomes directly with the provider. The observed dates show when evidence was collected. Later enrichment can add newly published sources, but unsupported inference, duplicate shells, and generic filler do not qualify a page for indexing.

Read the full GB100 methodology

Coverage gaps

• Insufficient public evidence for employee coverage.
• Insufficient public evidence for headquarters coverage.
• Insufficient public evidence for service taxonomy coverage.
• Insufficient public evidence for industry taxonomy coverage.

Contact

Website: https://ccap.ph/

Phone: 025-2026

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